Beautiful Texas country resort
Posted Sep 29, 2016 on Hotels
This property is sited in a lovely rural natural setting with regional style Texas architecture, and its seclusion is evident while driving down a several-mile-long private drive off of the highway. The lobby areas are very nice as well. The maximum value for this property would be to go there to stay there and use the facilities and enjoy the site, it really is more resort than hotel, and to stay here just as a hotel is an expensive proposition. But... when when WHEN will the hotel industry get that everyone (and I mean everyone that has ever booked a hotel room) hates the 'resort fee' ? It is a fixed non-optional cost that should be part of the stated room price, period. It's like an exorbitant fee for having a tv in the room even if you don't want a tv. The rooms are nice and clean, in line with the Hyatt name and price point. Service in the bar was exceptionally good and food and beverage product was excellent.
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Hello and thank you for taking the time to share about your Lost Pines experience with fellow travelers. We are delighted to have had the opportunity to welcome you to our resort for a getaway. We are grateful for your positive feedback as well as the areas of opportunity you have highlighted regarding the resort fee. We will share this information with our leadership team so they may know your insight and bear it in mind moving forward. All in all, we are pleased to read that you enjoyed your overall experience and we hope to have the good fortune of welcoming you back our neck of the woods, again soon!