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Reviews of Best Western Hotel Le Pont D'Or

3 out of 5
Best Western Hotel Le Pont D'Or
2 Avenue Jean Jaurès, Figeac, Lot

Reviews

8.6

Excellent

Rating 10 - Excellent. 78 out of 180 reviews" "
Rating 8 - Good. 76 out of 180 reviews" "
Rating 6 - Okay. 21 out of 180 reviews" "
Rating 4 - Poor. 2 out of 180 reviews" "
Rating 2 - Terrible. 3 out of 180 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C’était bien
Stayed 2 nights in Aug 2023

8/10 Good

John

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were great dissability access not great
Stayed 1 night in Aug 2023

10/10 Excellent

Helena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous location. Well designed rooms. Friendly staff
Stayed 1 night in Jun 2023

8/10 Good

Donald, Addison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So cool that we are in the medieval fortress. Nice! Need to replace carpet to wooden floor. Need to fix ceiling in the bathroom in room 33. Staff great.
Stayed 1 night in May 2023

8/10 Good

Sean

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel wiht great staff in an absolutely lovely spot. The terrace is a fantastic place to spent time unwinding.
Stayed 1 night in Aug 2022

10/10 Excellent

Bahar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. They are asset to the hotel. The room is clean and the breakfast was good.
Stayed 1 night in Jul 2022

10/10 Excellent

Suzane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Extremely friendly and helpful staff. Beautiful location by the river. Comfortable rooms. In down town figeac. No mini bar which is no big deal for us and no safe in the room. However there is one at the reception you can use. We really loved this hotel and will not hesitate to come back. Thank you for the staff who made our stay exceptional
Stayed 5 nights in Jun 2022
Response from The Reception Team on Jun 26, 2022
Dear Suzane, Thank you for your kind comment. We hope to see you again in our hotel !

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pont D'Or Figeac
Very confortable Jr. Suite on a quiet environment.
Stayed 1 night in Dec 2021

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel bien placé dans le centre ville. Petit dej sur la terrasse sur la riviere. Piscine sur le toit, mais pas eu le temps Figeac, superbe ville.
Stayed 1 night in Jul 2021
Response from La réception - Marion on Aug 12, 2021
Bonsoir, Merci d'avoir pris le temps de nous donner votre avis. Nous sommes ravis que vous ayez passé un agréable séjour dans notre établissement, En espérant vous recevoir de nouveau prochainement, Bien cordialement,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Figeac
The hotel has a great location by the bridge overlooking the River. The hotel seems newly refurbished and and everything is spotless. The staff are very friendly and went out of their way to make us feel welcome. I would definitely stay here again.
Stayed 1 night in Jul 2020

10/10 Excellent

Julie, Virginia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious enough. Balcony was nice to sit when weather was good. Staff was friendly and accommodating with any request. Parking lot small but always a space and free. Did not use the restaurant or bar. Did not like the soap dispensers in the shower and at the sink. Too hard to squeeze to get soap out.
Stayed 3 nights in Oct 2019
Response from Réception on Nov 10, 2019
Madam, Thank you for your comment We are happy that your experience has satisfy you. We hope to see you again in our hotel. Best regards The reception - Pierre-Emmanuel

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Pierre-Emmanuel on Oct 15, 2019
Monsieur, Nous vous remercions pour votre évaluation. Nous sommes heureux que votre séjour vous ait satisfait. Nous serons heureux de pouvoir vous recevoir à nouveau parmi nous. Bien cordialement La réception - Pierre-Emmanuel

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location is excellent, easy walk into center of town. View from room overlooking small river into town. Breakfast menu is also very nice. Strongly recommend this hotel.
Stayed 2 nights in Sep 2019

8/10 Good

Jim

Liked: Cleanliness, staff & service, room comfort
Figeac
Figeac is a great stopover or weekend it has a market on Saturday and many good restaurants. The Pont D’Or is perfectly placed and has the bonus of roof top pool and riverside bar/restaurant.
Stayed 1 night in Aug 2019
Response from Carole -Front desk on Sep 3, 2019
Dear Jim, it is a pleasure to know you have enjoyed your stay in Figeac and in our hotel! thank you for your feedback! Best regards

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location with free parking.
Excellent location, free parking, clean accommodation. Nice roof pool area. Friendly staff. Good restaurant.
Stayed 1 night in Aug 2019
Response from Carole -Front Desk on Sep 3, 2019
Dear Rob, thank you for your enthusiastic comment! it was a pleasure to have you here! Kind regards,

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Carole -Front Desk on Sep 3, 2019
Dear Denise, thank you , we are so glad you enjoyed your stay at Le Pont d'Or! Warm regards from Figeac

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Pierre-Emmanuel on Aug 20, 2019
Madam, Thank you for your comment It will be with pleasure that we will received you you again in our hotel. Best regards The reception - Pierre-Emmanuel

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are incredibly helpful and friendly. Room well maintained and clean. Restaurant food and service very good. Parking provision reasonable but there is a free car park at the end of the road if it is full. Well located for wandering around Figeac and driving round the wider area.
Stayed 3 nights in Jul 2019
Response from Carole - Front Desk on Sep 3, 2019
Thank you for your feedback! We are thrilled to know you enjoyed your stay with us! Looking forward to welcome you another time! Best regards,

8/10 Good

Karthikeyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2018

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in beautiful Figeac.
Stayed 1 night in May 2018
Response from Carole - Front Office Manager on Jun 4, 2018
Dear Sir, thank you very much for your feedback! We are glad to know you have enjoyed staying with us! we look forward to welcoming you again soon! Best regards,

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in May 2018

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all round
Excellent accommodation, clean and presentable room, large bathroom with bath and shower over, large comfortable bed. Great location, walk into the very nice old town of Figeac. Tea & coffee making in the room, could do with more than one tea bag / one coffee sachet though. Staff all excellent and very helpful, would use this hotel again. Breakfast at 15 euro's in way overpriced, just go into the town - Saturday market is with a visit - and recommend the restaurant we used - Restaurant Pizzeria Del Portel, the food is outstanding......
Response from pierre emmanuel on Apr 24, 2018
Dear Sir Thank you for your comment We hope to see you again in our hotel Best regards The reception - Pierre-Emmanuel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel with easy reach of Figeac
Our stay at Figeac bw hotel was very enjoyable. The staff were very helpful with any request. The hotel had its own parking which was a bonus where the hotel is situated.
Stayed 2 nights in Oct 2017

8/10 Good

Richard, Toronto

Liked: Staff & service
Centre of Figeac
Great location. Friendly staff who all speak excellent English.
Stayed 2 nights in Sep 2017
Response from Carole on Oct 19, 2017
Dear Sir, Thank you for your feedback, which matters a lot to us. We are very sorry that your room was not correctly attended on your first night. We will make sure suech a situation never happens again. We try our best to satisfy our guests and we will be very happy to welcome you again in our hotel. Best Regards from Figeac!

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful
Dreadful stay,complained about the bedside light not working,the bulb was changed but blew up.The following morning I complained again,when we came back in the evening the only thing they had done was remove the bulb.Complained yet again,the bulb was replaced but blew all the electricity, resulting in me falling in the shower.We were offered an alternative room but as this was our third evening and we were leaving in the morning we didn't bother.When checking out I told the receptionist, who remembered complaining on the first morning,so for all the inconvenience caused she offered us a free cup of coffee!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Close to old town, shopping, restaurants. Nice friendly staff. Good restaurant.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great location and nice view
I was there only 2 nights and I really like this hotel because the staff is very friendly and kind. The restaurant serve good breakfast but the main courses for dinner need to be improved.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

A K, Victoria Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Great view across the river to the old town. Close to all sights. I found the Internet connection unreliable compared to other similar hotels. A K, Victoria BC Canada

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All okay
Staff very friendly, Room large clean and comfortable, so all good where it matters most. But overpriced and little details not in keeping with room price e.g, plastic glasses in room, poor reading lights. Getting wifi a bit over complicated too. Location spot on, just a hop over the bridge into village centre.

6/10 Okay

Kevin, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Good location to walk into town and for car access
Parking is available but insufficient bays. Had dinner on terrace on first night but after ordering drinks pre meal, had to remind another staff member to follow up after 25 minutes. Meal was ok but at elsewhere next evening.

8/10 Good

FP, Montreal

Liked: Cleanliness, staff & service, room comfort
A gold plated hotel
Yes. The hotel is very well located, with access to a free parking across the street. Food was good (4 out of 5) and staff very friendly. The pool was closed due to weather conditions and the sauna down (leaking pipe). I would go back if everything was working as it should.

8/10 Good

on holiday, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
When the room we had requested was not available, the hotel upgraded us with no extra cost. They were also very helpful in telling us about the village and what we could expect.

10/10 Excellent

Gord, Halifax, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a very nice town.
The staff at this hotel added a very nice level of enjoyment to our visit to Figeac. The food, the service and the overall pleasant demeanor made it all the more fun for our 2 days. I cannot say enough about the staff at this hotel, if you get the chance to visit the marvelous town of Figeac and can book here sit back and enjoy both. When I return I shall book here again without a second thought.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely rooftop swimmingpool, great little playground for kids round the corner

2/10 Terrible

S Kelly

Noisy and closed
This hotel is on a very busy road and should you get a room near the road you will hear a lot of traffic noise that continues throughout the night. However, this was not the worst aspect of my stay. I had booked this hotel as the description included a hotel and bar, yes it does, but they are not open at the weekend? If I had know that, I would have selected another hotel. Not happy at all! I have checked the hotels website but it does not state that the restaurant or bar will be closed at the weekend.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Car parking inadequate

10/10 Excellent

Susan O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at this hotel was wonderful. I was on crutches the day we arrived. The manager himself came to the train station in the rain to pick us up. The staff was very friendly.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Pretty good hotel in Figeac
Quick review ... Location: Nice near the river (I would love to come back in summer and have a beer outside) Room: OK nothing special Restaurant: OK but nothing special Breakfast: Below the average Staff: Nice and helpful Parking: Not enought parking spaces To sum up, you get what you pay for, pretty good option in Figeac.

6/10 Okay

Andreas

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Antoine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Françoise

Parfait à tous égards.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Audrey

Stayed 1 night in Jun 2023

10/10 Excellent

Andre

Liked: Staff & service, property conditions & facilities, room comfort
Central et commode
Enregistrement rapide. La piscine est très appréciée durant la canicule. Dans la catégorie des hotels d'affaires : chambres petites, propres, commodes et ergonomiques. Le restaurant est cher mais le prix semble correspondre au menu annoncé. Très central et séjour agréable pour terminer mon segment du chemin de Compostelle.
Stayed 2 nights in Jun 2023

10/10 Excellent

MONIQUE

Stayed 1 night in May 2023