Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
4.2 Room cleanliness
3.8 Service & staff
4.2 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from RVC, NY

Was here for a 1/2 Ironman my dtr competed in

Posted Aug 22, 2016
Pros: OK price for a comfortable room and nice breakfast with some protein included (eggs!)
Cons: Desk clerk having some initiative to be helpful and would have used his brain.
Location: Beautiful area, go to the lake which is everywhere. Some interesting restaurants,
Asked the desk clerk after we checked out to leave bags until we returned later in the day, very indignant NO!
Comment from Hotel Management
Aug 24, 2016 by Sunny Shah, AGM, Hotel Management
Thank you for your valuable time to give us a feedback. We appreciate your business. Sorry for the misunderstanding occurred, it has been properly addressed to the staff and taken care of. We hope to see you soon again !!!!
5 out of 5
by A verified traveler from Newport

SUPERB SERVICE

Posted Aug 22, 2016
Pros: The customer service
Cons: Rooms are very clean, and simple...maybe dated, but we also didn't pay for a Four Seasons
we were staying at hotel for a triathlon, along with about 100 other athletes...we had a 4:30 am start time...understanding we had limited breakfast options, the manager ( Peter? older man, ponytail)) made the executive call to have staff there two HOURS earlier to accommodate the group, without anyone even having to ask. It was exceptional service, this manager should be commended! I would ABSOLUTELY recommend this hotel, or anyone that this gentleman oversees!!!
Comment from Hotel Management
Aug 24, 2016 by Sunny Shah, AGM, Hotel Management
Thank you for your valuable time to give us a feedback. We appreciate your business. We hope to see you soon again !!!!
4 out of 5
by A verified traveler

Posted Aug 11, 2016
Staff were very friendly and helpful. It was a nice place to spend the night.
Comment from Hotel Management
Aug 15, 2016 by Sunny Shah, Hotel Management
Thank you for your valuable time to give us a feedback. We appreciate your business. We hope to see you soon again !!!!
4 out of 5
by A verified traveler

Excellent staffing!

Posted Aug 8, 2016
Pros: Staff from the reception to the breakfast staff and housekeeping were friendly and hard working.
Cons: Facility needs updating, looks a bit worn from age and use (rugs, chair in room).
Location: We were staying for the Soulfest concert weekend. Attended Landmark Church on Sunday morning, another welcoming reception.
Staying for the Soulfest concert weekend, we were made to feel very comfortable. The staffing is the greatest asset. The building is a bit worn, but looks as though some renovations are on the horizon. Our room was clean and comfortable. Housekeeping staff and breakfast service staff were friendly and hard working. We were not aware there was an indoor pool and exercise area until we got there. We would definitely stay again!
Comment from Hotel Management
Aug 15, 2016 by Sunny Shah, Hotel Management
Thank you for your valuable time to give us a feedback. We appreciate your business. Our staff is making every effort to make your stay pleasant and comfortable. We hope to see you soon again !!!!