Ratings based on 1,487 Verified Reviews

3.8 out of 5
82% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Baymont near Louisville KY

Posted Apr 28, 2017
Pros: It was comfortable and clean and had charging outlets in nightstand lights and even in the bedside clock.
Cons: All the motels are basically the same.
Location: Just stayed overnight, but there were plenty of restaurants in the area.
Check-in pleasant. Took 2 chocolate chip cookies offered to guests. Within 1 hour there were little ants all over the dresser. Front desk said they would come and spray, or we could move to another room. We opted to move. Breakfast was average - like most other motels.
5 out of 5
Recommended
for Everyone
by A verified traveler from DALLAS,TX

Perfect stay

Posted Apr 27, 2017
Pros: What I enjoyed most was how our room was set up for a third party guest. The sofa couch was a separate room for privacy, very satisfied.
Cons: N/A
Location: N/ A
Everybody was nice and helpful, The room we had was very accommodating even for a third guest who stayed with us. 2nd adjacent room was great for Private of third guest. I would highly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2017
Pool, location, staff, breakfast...is absolutely fabulous!!! Love staying at this hotel!!!!
Comment from Hotel Management
Apr 18, 2017 by RK, Hotel Management
Thank you for taking the time to give us a 5 out of 5 rating . Our staff and management always appreciates kind and encouraging words from our valuable guests. Our team always tries their best to provide all our guests a clean , comfortable , well maintained room at a competitive rate , a decent breakfast with a friendly service .We look forward to serving you again.
3 out of 5
by A verified traveler from Louisville, KY

Watch your credit card!

Posted Apr 11, 2017
I stayed a total of 2 nights and was charged a deposit of $150. But they charged myself for a total of 3 nights with the deposit amount. Day 7 and I am still waiting for a refund!!
Comment from Hotel Management
Apr 22, 2017 by RK, Hotel Management
Thank you for taking the time to share your opinion regarding your recent stay with us . Most hotel chains do require a refundable cash deposit or hold on credit or a debit card at check-in for incidentals which may take up to 3 - 7 business days to drop off depending on card issuing financial institution It is a standard practice followed throughout the hospitality industry to protect the hotels from any damages by inconsiderate guests. Thank you for your valuable feed back and we look forward to serving you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Posted Apr 10, 2017
Location: Easy access to I64
Room was comfortable, door to outside, close parking.
Comment from Hotel Management
Apr 16, 2017 by RK, Hotel Management
Dear LD , Thank you for sharing a positive feedback during your recent stay with us. We always strive our best to provide all our guests a clean , comfortable room, at a competitive rate . We do have guestrooms on 3rd floor with hallways and doors facing inside. We appreciate your feedback and look forward to serving you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2017
The hotel was fantastic!!! Very clean and staff was very courteous during my stay!! The hotel even and a laundry facility!!!
Comment from Hotel Management
Apr 9, 2017 by RK, Hotel Management
Dear Guest Thank you for taking the time to share an enjoyable experience at Baymont Inn & Suites - Louisville East . Our staff and management always appreciates kind and encouraging words from our valuable guests.Our team always try their best to provide enjoyable experiences for all our valuable guests. I am glad to hear that you took advantage of guest laundry facility during your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Tulsa Oklahoma

Two day stay

Posted Apr 6, 2017
Pros: Fair pricing - They would allow pets but they are paranoid about pet rules.
Cons: Breakfast food choices. Coffee in urns -not hot and empty. No egg or meat choices for breakfast.
Location: Conveniently located. Good shopping and restaurants nearby.
Arrived early in the afternoon and was pleased with the 3:pm check in time. Long list of rules for pets along with appropriate fines and charges. Room was somewhat small with only one desk chair to sit in.
Comment from Hotel Management
Apr 18, 2017 by RK, Hotel Management
Dear Gary Thank you for taking the time to share your recent stay experience with us ! We appreciate fairness of your rating. It is always our first priority to provide clean and comfortable room at a competitive price . Yes we are a little paranoid about pet rules , as many guests try to sneak them in to avoid additional pet fees . We do allow pets at our hotel only in "designated pet rooms" for cleanliness & safety of other guests who may be allergic to pets. Our breakfast items are in compliance with Baymont Brand Standards , I apologize you did not like variety of breakfast items at this time. We look forward to better serve you again in near future
3 out of 5
Recommended
for Everyone
by A verified traveler from Owensboro, KY

Nice enough, but I could smell smoke in my room

Posted Apr 1, 2017
It only happened two different nights, my first and last, but I could smell cigarette smoke in my room and it was a non smoking room. I mentioned it to the front desk and they apologized for that inconvenienc, which was nice, but idk what anyone could really do about it. The days in between when there was no smoke it was fine and what I needed. New towels each day and room cleaned up.
Comment from Hotel Management
Apr 3, 2017 by RK, Hotel Management
Dear Zach. Thank you for taking time to share your recent experience regarding your stay at our hotel. Your feedback is very valuable to us. There was an exhaust fan on the roof that quit working , it has been fixed that caused smoking smell issue. There is a manager or a staff member available 24 hours a day on duty to resolve any guests concerns or requests.I am glad to hear that everything else worked out during your stay . We look forward to better serve you again in future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pa

Posted Mar 30, 2017
Came for the MATS in Louisville. Two day stay.......and motel worked out perfectly.
Comment from Hotel Management
Mar 30, 2017 by RK, Hotel Management
Thank you for taking time share enjoyable experience regarding your recent stay at Baymont Inn & Suites Louisville East. We always strive our best to provide all our guests a clean , comfortable, well maintained room, a decent breakfast at a competitive rate with a friendly service. I am glad to hear that it worked out perfectly for you.
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Convenient to shopping and freeways

Posted Mar 26, 2017
Only one thing questionable. Missing a 4 pack of Starbuck frappacino mocha light beverage in grey plastic grocery bag that was on the table by the coffee maker.
Comment from Hotel Management
Mar 30, 2017 by RK, Hotel Management
Dear Guest Thank you for sharing a 5 star review regarding your recent stay at our hotel. Our team always tries their best to provide enjoyable experiences for all our valuable guests. Room attendant may have mistakenly disposed your items in trash.I apologize for the mishap regarding your grocery items and we will use your comments for training our staff.