Not good as in the past
Posted Aug 2, 2016
I have stayed at this hotel many times over the years. I always liked that you could park right near the room. The hotel has also tried hard to remodel and improve the quality of the rooms.
But, the last two times I stayed here, I could not get my room cleaned to save my life. I had an 11 day stay planed here in July. After four days, the hotel had not cleaned my room a single time. I went to great lengths trying to make sure that my room got cleaned, but even after repeatedly telling me they would clean my room, they still didn't. Finally, after all their cleaning staff was gone, they told me there was nothing they could do to help me. I had been in the office four times that final day, asking to get my room cleaned. Still, they did not clean. I canceled my reservation and went to a different hotel.
The problem is not that they do not have staff to clean the rooms, the problem is that the cleaning staff does nothing. They stand outside of people's rooms talking all day, and rooms do not get cleaned. I wonder if the manager is having a fight with the cleaning staff and the cleaning staff will continue to not clean rooms until the manager is gone. I don't know what to think.
The big problem for me is that I had the exact same problem when I stayed here in June. I talked with the manager, then, and was offered an apology. A month later, the same thing again.