Deep Cleaning Needed!
Posted Dec 15, 2016
First, the positives: The location of the hotel is good, but difficult to pinpoint using GPS. The lobby is nice and welcoming, with a view of the very nice looking in-door pool. There is also free wii fii throughout, which was great and much needed. The hotel is also surprisingly located right next door to the Derby City Playhouse. That really should be advertised more. Among the negatives: I was extremely disappointed in how dusty and dirty my room was. You could smell the dust and mold when you walked through the front door. It seems that perhaps maintenance tried to alleviate the stuffy smell by leaving the A/C unit turned up high. However, that actually made matters worse. The vents in the A/C and heating unit were filthy and blowing out dust and dirt particles which landed on the carpet and nearby bed sheets. I simply could not sleep the first night as a result and had to call the front desk twice before someone came up to clean out the vents the next evening with disinfectant and a brush, which finally enabled my guest and I to sleep the second night. However, all of the dirt and filth from the vents was just brushed out onto the carpet, leaving a pretty disgusting mess for the rest of our stay, which we avoided. To management's credit, they offered to switch us to a different room our final night. However, after getting settled and from the looks of the hotel as a whole, we simply did not expect much better. This was my 1st and perhaps last visit. Sorry.
Comment from Hotel Management
Dec 17, 2016 by General Manager, Hotel Management
We truly are sorry for the issues you had during your stay. We are working very hard to renovate our hotel and to make changes in the way things are done so this wont happen again in the future. We value your feedback and will continue to strive to provide a better hotel for our future guest.