Ratings based on 217 Verified Reviews

3.8 out of 5
78% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Burlington, NJ

Nice hotel off rt 65

Posted Dec 17, 2016
Pros: Recently renovated and up to date decor, nice breakfast seating area
Cons: The breakfast buffet could use more hot breakfast items
Location: Located about 25-30min south of downtown Louisville. Also located 15-40 minutes away from a few local bourbon distilleries.
Hotel had a great rate compared to others in the area, and conveniently located off the highway
Comment from Hotel Management
Dec 24, 2016 by Sam Patel (GM), Hotel Management
Thanks for sharing with everyone about some of the awesome amenities that are included in every guests stay when they choose Comfort Inn Shepherdsville - Louisville South as their home away from home!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Very nice staff

Posted Oct 27, 2016
Bathroom is small. Otherwise the room is very comfortable.
Comment from Hotel Management
Oct 28, 2016 by Sam, Hotel Management
Good morning & thank you for the nice response as we value all of them that come our way. We hope to see you again real soon at our Comfort Inn Shepherdsville - Louisville South.
4 out of 5
by A verified traveler

good location/close to hwy.

Posted Oct 12, 2016 on Hotels
housekeeping is a problem at this location. it happened to me and others while we where there. they seem to do what they want, and too bad for you!!! frt desk is good, especially DESIREE. good brkfst. did talk to mgr on mon. said she would look into housekeeping problem. we will see.
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. We will ensure your comments will be given to all our department to improve the service. This is definitely not a common occurrence. We do hope you give us another chance as we will definitely improve our services.
4 out of 5
by A verified traveler

Posted Oct 3, 2016 on Hotels
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Thank you staying at our Comfort Inn.
4 out of 5
by A verified traveler

Convenient overnight stay

Posted Sep 24, 2016 on Hotels
I needed a place to stay overnight while returning from a business trip. The hotel is old, has rather strange colors inside and kind of a funny smell - not bad, just unusual. The staff was very nice, and breakfast was better than most hotels. It was close to the highway and right next door to a restaurant and a gas station. So it was all very convenient.
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Thank you for staying with us.
3 out of 5
by A verified traveler from Chicago, IL

Nice location, just an okay hotel.

Posted Sep 3, 2016
The staff were not very professional; they were outside taking constant smoke breaks. The rooms were grimy and the carpet was stained. Beds were comfortable! When asked if they had a cot bed we were told they did not, so, just a heads up. Breakfast was decent.
Comment from Hotel Management
Sep 7, 2016 by Sam, Hotel Management
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. This is definitely not a common occurrence. Glad to hear that overall you enjoyed your stay!  
5 out of 5
Recommended
for Families
by A verified traveler

Close to Kentucky State Fair

Posted Sep 1, 2016
Pros: Very Clean! Very Friendly!
Disappointed Pirate's Bay Indoor WaterPark had been closed for four year! Any type of pool would have been nice.
Comment from Hotel Management
Sep 2, 2016 by Sam , Hotel Management
Good morning & thank you for the nice response as we value all of them that come our way. We hope to see you again real soon at our Comfort Inn Shepherdsville - Louisville South.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2016 on Orbitz
Quiet and clean! Easy check in and out and the staff was very friendly! We slept through breakfast so I can't rate that :)
Comment from Hotel Management
Aug 18, 2016 by Sam, Hotel Management
  Thanks for sharing with everyone about some of the awesome amenities that are included in every guests stay when they choose Comfort Inn Shepherdsville - Louisville South as their home away from home!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 14, 2016
Staff was great, Room was OK, but musty smell in room.
Comment from Hotel Management
Aug 18, 2016 by Sam, Hotel Management
I am glad to hear that you were well taken of. I will share your comments with our staff. We will correct your concerns asap for all our future guests. This is definitely not a common occurrence. Glad to hear that overall you enjoyed your stay!
5 out of 5
by A verified traveler

nice hotel to stay in

Posted Aug 11, 2016
Everyone was friendly the front desk, the cleaning people, I had so many nice clean towels and the mattress was soft and comfortable. The room was clean and had plenty of warm water for shower. So I would say my stay there was very nice.
Comment from Hotel Management
Aug 18, 2016 by Sam, Hotel Management
Thanks for sharing with everyone about some of the awesome amenities that are included in every guests stay when they choose Comfort Inn Shepherdsville - Louisville South as their home away from home!