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Reviews of Courtyard by Marriott Louisville Airport

3 out of 5
Courtyard by Marriott Louisville Airport
819 Phillips Lane, Louisville, KY

Reviews

8.2

Very Good

Rating 10 - Excellent. 473 out of 1002 reviews" "
Rating 8 - Good. 310 out of 1002 reviews" "
Rating 6 - Okay. 106 out of 1002 reviews" "
Rating 4 - Poor. 71 out of 1002 reviews" "
Rating 2 - Terrible. 42 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marsha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the room was clean. We took the airport shuttle to and from the airport and it was on time and the drivers were nice. We did the park and fly option which is way less expensive than parking at the airport..it was only $8.00 a day. We will stay here anytime we fly out of Louisville. They have a restaurant but we did not take advantage of it.
Stayed 1 night in Mar 2024

10/10 Excellent

anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always consistent
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room, great friendly stuff.
Stayed 1 night in Mar 2024

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kriss

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you.
Stayed 1 night in Mar 2024

8/10 Good

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was warm and inviting and wonderful, same with cafe staff - lovely experience! Airport shuttle was quick and convenient with kind and helpful driver. Just call when you need them and they will be there. Only negative was housekeeping knocked on my door asking if I had late checkout before it was my time to checkout, which was disconcerting, unprofessional, and not appreciated.
Stayed 1 night in Mar 2024

10/10 Excellent

Lona

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2024

6/10 Okay

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle transportation was limited
Stayed 2 nights in Feb 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my two night stay. The staff was friendly and helpful. I stayed in a king room and it was very comfortable. Would stay here again.
Stayed 2 nights in Feb 2024

8/10 Good

Lenora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and fast. It would be nice to have soap at the sink instead of only in the shower. The opportunity to watch planes landing and taking off was nice, but the dirty window's really obstructed the view.
Stayed 1 night in Feb 2024

2/10 Terrible

Damian

Stayed 1 night in Jan 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and the room was clean. There was some confusion about breakfast being included (we paid when we booked it) but it was sorted out after a bit. It was convenient to the venue we were heading to...if needed. We would stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Ricardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option close to Airport
Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great central location for our visit to the University of Louisville & catching a few sites while in town! The facility was clean & staff excellent!
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible Staff!
We had to make a sudden trip to Louisville, KY for a funeral and the staff accommodated us as much as possible, was very friendly, and expressed deep sincerity for our family's loss/ the occasion for our trip. Great staff and very friendly people.
Stayed 1 night in Dec 2023

10/10 Excellent

Dr.Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe with good staff
Stayed 3 nights in Dec 2023
Response from Ebony on Dec 14, 2023
Dear Dr. Curtis,On behalf of the entire hotel team, I want to thank you for sharing about your great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Ebony CampbellFront Office SupervisorCourtyard Marriott Airportencam081@marriott.com5023685678

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice size rooms, clean and great staff!
Stayed 1 night in Dec 2023

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ebony on Dec 14, 2023
Dear Sandra, On behalf of the entire hotel team, I want to thank you for sharing about your great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Ebony CampbellFront Office SupervisorCourtyard Marriott Airportencam081@marriott.com5023685678

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Also liked that there was 24 hour shuttle service and you could leave your car in their parking lot, although they do charge for that. I spent little time there since it was just for the convenience since my flight landed almost at midnight and it was too far to drive home that late after an airflight from Europe.
Stayed 1 night in Nov 2023

4/10 Poor

Dan

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was fine, staff was mixed, bistro was overpriced, pool had more chlorine than a WWII bomb.
Stayed 3 nights in Nov 2023

8/10 Good

Dana

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall, I enjoyed my stay at the Courtyard Marriott, but I had trouble with my check in due to being a resident of the state and I did not know that it would be a $250.00 deposit fee opposed to the $50.00 fee that the website showed until I arrived at the property. I felt deceived, so I left and called Expedia and tried to get it disputed, but they were determined that they were not going to refund the $122.36 to me, so I felt forced to get the room.
Stayed 1 night in Nov 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

6/10 Okay

Paul

Stayed 1 night in Nov 2023

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Kylie, Huntley

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room smelled like stale smoke. The bed was very uncomfortable and cheaply put together. Basically didn’t even have a headboard. The property needs updating. Staff was friendly and welcoming.
Stayed 1 night in Oct 2023

10/10 Excellent

Anne

Stayed 1 night in Oct 2023

2/10 Terrible

Matthew

Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and quiet!!!!
Stayed 3 nights in Oct 2023

10/10 Excellent

JAIME

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. The pool was nice
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia, Paducah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was very near our event.
Stayed 5 nights in Sep 2023
Response from Customer Service on Sep 24, 2023
Thank you for the perfect rating, Patricia!We are very pleased to hear that you had a wonderful stay at Courtyard Louisville Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

6/10 Okay

Candace

Traveled with partner
Liked: Staff & service, property conditions & facilities
Overall the place was decent. But for the price it should have been much better. The bathroom was not clean there was mud splatters on the inside of the shower curtain. The headboard was some weird cushions with a fabric liner over them. Nothing attached to the wall, nothing upholstered. There was no regular coffee (only decaf) and no free coffee in the lobby. The coffee shop in the lobby even still charged for brewed coffee from a carafe. At least set the brewed coffee out like most hotels!
Stayed 6 nights in Sep 2023
Response from Customer Service on Sep 22, 2023
Candace, thank you for sharing your feedback regarding your recent stay. It's regrettable to hear that certain aspects of your visit did not meet your expectations, particularly your comments about the cleanliness of the bathroom and the availability of regular coffee. Our goal is to provide a comfortable and pleasant experience for our guests and we regret any inconvenience you may have encountered. Please know that your feedback is crucial for us to improve our service delivery. Thank you again for your review.

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no Breakfast or coffee provided by the hotel. But they did have and extremely high priced bistro and starbucks instead. Customer happiness is no longer a concern for this chain just profit. In fact I will not be booking any more stays at a courtyard and will call and verify any Marriot rekated establishment in the future.
Stayed 5 nights in Sep 2023
Response from Customer Service on Sep 22, 2023
Scott, it's regrettable to learn about your experience with the amenities at our establishment. We aim to provide a variety of options for our guests, which includes our in-house café and Starbucks for diverse preferences. We understand your concerns regarding the absence of a breakfast and we appreciate your feedback. We assure you guest satisfaction is paramount for us and we hope you will give us another chance to better serve you in the future.

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an amusement park behind It . Wasn't open thank god.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 12, 2023
Debbie, it's terrific to hear that you had a pleasant experience at Courtyard Louisville Airport. We understand how important a peaceful atmosphere can be. Please consider us for future visits to the area.

8/10 Good

jean, Mancelona

Traveled with family
nice stay
Stayed 2 nights in Sep 2023

8/10 Good

Juan

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Customer Service on Sep 7, 2023
Juan, thank you for choosing Courtyard Louisville Airport and for your rating. We're pleased to know that your stay met your expectations and look forward to welcoming you back in the future.

10/10 Excellent

Akiko

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 31, 2023
Akiko, thank you for your wonderful feedback about Courtyard Louisville Airport. We're thrilled to hear you enjoyed our prime location and found our team members to be exceptional. We hope to welcome you back in the near future.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person who checked is in was awesome! He made us feel welcome!
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 16, 2023
Laura, it's terrific to hear about your positive experience at Courtyard Louisville Airport. We're pleased that our welcoming team member made your check-in process enjoyable. We take pride in our service and we're glad it shone through. Thank you for your glowing review, we can't wait to welcome you back.

10/10 Excellent

Drazson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 15, 2023
Thanks, Drazson! It's outstanding your time at Courtyard Louisville Airport was fantastic. We can't wait until your next visit!

10/10 Excellent

Erin

Stayed 1 night in Aug 2023
Response from Customer Service on Aug 30, 2023
Erin, it's wonderful to see your high rating for Courtyard Louisville Airport. We're delighted that you had an exceptional stay and we look forward to welcoming you back soon.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Quesadilla is mushy, more like chicken and dumplings. Not what I expected Otherwise it is a great place to stay
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 10, 2023
Hello David,Thank you for choosing Courtyard Louisville Airport and sharing your feedback. We're sorry to hear that our quesadilla didn't meet your expectations. Glad to see that aside from this, you found our place to be well-suited for your stay. We look forward to welcoming you back soon.

10/10 Excellent

Sadaf

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and pillows
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 4, 2023
Hello Sadaf,We're thrilled to hear that you enjoyed the comfort of the beds and pillows at Courtyard Louisville Airport. We value your feedback and look forward to welcoming you back on your next visit.

10/10 Excellent

ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Customer Service on Aug 2, 2023
Thanks for the perfect rating, Ellen! We can't wait to see you again soon for another amazing experience at Courtyard Louisville Airport.

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in Courtyard Marriott Louisville Airport for two nights. I really liked the room- very clean, very nicely contemporary decorated from the light fixtures to the furniture. Staff was helpful and polite. And shuttle to the airport was readily available. (I didn’t use pool or restaurant so I can’t comment on that)
Stayed 2 nights in Jul 2023
Response from Customer Service on Aug 1, 2023
Irina, thank you for choosing to stay at Courtyard Louisville Airport. We're delighted you appreciated our modern design touches and found our rooms to be pristine. It's also great to know you found our staff courteous and our shuttle service efficient. We look forward to hosting you again on your next visit.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable hotel. Close to the airport.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 30, 2023
Thank you for the great rating, David!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Courtyard Louisville Airport! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Eleanora

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel that is easy to access.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 29, 2023
Eleanora, the team at Courtyard Louisville Airport is elated that you found our location convenient and our hotel to your liking. We appreciate your kind words and look forward to welcoming you back during your next trip. Safe travels!

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 30, 2023
Thank you for sharing your thoughts with us, Tracey!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Courtyard Louisville Airport. Thank you and have a lovely day!

6/10 Okay

Luis

Stayed 2 nights in Jul 2023
Response from Customer Service on Jul 24, 2023
Thank you for sharing your feedback, Luis.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.