Lobby lounge

Reviews of Courtyard by Marriott Louisville Northeast

3 out of 5
Courtyard by Marriott Louisville Northeast
10200 Champion Farms Dr, Louisville, KY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 479 out of 818 reviews" "
Rating 8 - Good. 247 out of 818 reviews" "
Rating 6 - Okay. 58 out of 818 reviews" "
Rating 4 - Poor. 22 out of 818 reviews" "
Rating 2 - Terrible. 12 out of 818 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Lucas on Mar 23, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Erden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lucas on Mar 23, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lucas on Mar 23, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

William

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
I liked the staff friendliness and the room was nice. I elevator needs an update, it felt like it was about to give out.
Stayed 1 night in Mar 2024
Response from Lucas on Mar 25, 2024
Thank you for staying with us! We are very sorry about the dated elevator. We are working very hard to keep on top of our maintenance so that the elevator is up to date on inspections. Your feedback will be noted to improve the overall experience. Thank you again!

10/10 Excellent

Tina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay!
Stayed 2 nights in Feb 2024
Response from Lucas on Mar 23, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Taja

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very nice
Stayed 1 night in Mar 2024
Response from Lucas on Mar 23, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Michelle

Liked: Staff & service, property conditions & facilities
The area.has a lot to offer. The lobby abd staff are friendly. Our room was not vacuumed or dusted and there was something smeared on the wall.
Stayed 2 nights in Mar 2024
Response from Lucas on Mar 25, 2024
Thank you for staying with us! We appreciate your feedback and will work hard to better the housekeeping turnaround so that this will no longer be an issue. Thank you again

8/10 Good

Ian, Huntsville

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lucas on Mar 23, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the room was clean. Did not like that coffee was a deal with Starbucks so VERY expensive
Stayed 1 night in Feb 2024
Response from Lucas on Mar 25, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Rochelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took my family to this hotel for the Kentucky Cheer Derby. It’s 17 minutes from the Expo Center and conveniently located. I have pretty high standards and I felt this hotel met my standards fairly well. The rooms were nice and clean, beds comfortable, pool was open and nice, bar is great and so is the atmosphere. I felt it was a safe location with plenty of staff onsite. The only thing I would say needs improvement is their breakfast options & providing guests with the basics, such as cups, plates, forks etc. We had a microwave but nothing to actually put any food on or drinks in. I did call and ask and they were pretty unhelpful with that. But that’s the only complaint I have.
Stayed 2 nights in Feb 2024
Response from 1 on Mar 25, 2024
Thank you for staying with us! We are very sorry to that we were unhelpful in getting you utensils and plates. We appreciate your feedback and are working towards the betterment of staff training to be better equipped to assist guests.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lucas on Mar 23, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and offered many amenities along with many dining options close by.
Stayed 1 night in Feb 2024
Response from Lucas on Mar 23, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Christy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Comfortable stay. Good parking.
Stayed 1 night in Feb 2024
Response from Lucas on Mar 23, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Little dated but staff very friendly
Stayed 1 night in Feb 2024
Response from Lucas on Mar 23, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 3 nights in Feb 2024
Response from Lucas on Mar 23, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Jesus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lucas on Mar 25, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Lucas on Mar 23, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Anderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2024
Response from Lucas on Mar 23, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Kenneth

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing went great. Wouldn't change one thing. Can not do any better. The employees are first class. Place in total was great. Thank each everyone. Ken/Julie B.
Stayed 1 night in Jan 2024
Response from Lucas on Mar 23, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Lise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that the hotel is close off the highway and within walkable distances of conveniences. The only negative was that we were disappointed in the pool. We were looking forward to doing some lengths for exercise after a long drive but it was so small we didn’t end up using it.
Stayed 1 night in Jan 2024

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

jerome f

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Clean comfortable and quiet. Staff professional and friendly made us feel welcome.
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Was able to park almost at the front door. Check in was quick and easy. The room was lovely. But the remote to the TV didn't work. Cecile front desk quickly came to check it out. He then moved me to another room. Offered me a complimentary drink and anything I would like from the store. I slept extremely well in the comfortable bed.
Stayed 1 night in Dec 2023

10/10 Excellent

Darrell

Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

Allen

Liked: Cleanliness, staff & service, amenities
Response from Lucas on Mar 23, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Stayed 2 nights in Nov 2023

6/10 Okay

Sheri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay there was fine, but it was the check-in that I had problems with. The third-party had not released the authorization and I had to wait for over an hour to try to get this completed. Finally the girl at the front desk let me go ahead and stay there so I don’t know if I’m gonna use Hotels.com again I sure don’t want to get to a hotel again in this kind of thing happened
Stayed 1 night in Nov 2023

4/10 Poor

Delores

Business traveler, Traveled with partner
Disliked: Staff & service
The check in staff was quite pleasant, however the room left much to be desired - no extra blanket or pillow, (both were needed) no Wi-Fi access and the bathroom had a dried substance on the vanity. Phone attempts to reach the front desk to have the room serviced were not answered. We were in town for a single event and left and were out until late evening and left early the next morning. We opted to use our own disinfectant wipes and did a quick cleaning before we were able to rest. Courtyard by Marriot has always been our safe go to when traveling however, this experience suggests we might need to ask more questions and make tougher decisions when booking rooms.
Stayed 1 night in Nov 2023

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well lit. Staff were professional and friendly. The room had very old carpet with multiple stains. We are not likely to stay at this hotel again.
Stayed 1 night in Nov 2023

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, property conditions & facilities
Only stayed one night, but everyone was very kind and helpful. Only complaint is the breakfast bistro. There was only one person there working, and he absolutely couldn’t keep up. Took 40 minutes to get coffee and oatmeal, after I ordered it. Others were just turned away and told too busy. I get it, from his perspective, but there were no other options for breakfast and coffee. Otherwise, great stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Stayed 1 night in Nov 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels we have stayed at! It was very cleanly and they made sure we had everything we needed. The staff was also super friendly and made sure to give us any details we would need about our stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 1 night in Nov 2023

10/10 Excellent

Carlissa

Stayed 1 night in Nov 2023

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pearl was great! She was professional, kind, and knowledgeable. My check-in couldn't have gone smoother and it's all thanks to her!
Stayed 1 night in Nov 2023

8/10 Good

MORRIS

Liked: Cleanliness, staff & service
AC, shower, and fridge all noisy and needing repair. Staff nice.
Stayed 3 nights in Nov 2023

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels are not soft.
Stayed 1 night in Nov 2023

10/10 Excellent

Nancy

Stayed 1 night in Nov 2023

10/10 Excellent

Abby

Stayed 1 night in Nov 2023

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Heidi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Renee

Stayed 1 night in Oct 2023

10/10 Excellent

Shena, Danbury

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a weekend here. Perfect for the short trip. The hotel was clean and quiet. Hotel staff were helpful and courteous.
Stayed 2 nights in Oct 2023

10/10 Excellent

Eugene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice and quiet place. Convenient to shopping and Interstate highway. It is dated due to the wear of the carpets in hallway and in our room. I was disappointed that coffee needed to be purchased at the Star Bucks in the hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Cassie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and comfortable. Would stay here again.
Stayed 1 night in Oct 2023

8/10 Good

yukio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Lori

Traveled with partner
Disliked: Property conditions & facilities
When we arrived, there was no one at the front desk. The clerk was in a room off the front desk and when she came out instead of greeting me, she proceeded to do something on the phone in front of me. After a minute of waiting for her to finish pushing phone buttons, she looked up at me and said "do you have a reservation?" Once I had a key, I went up to my overpriced room to find a stained couch and a dingy room. The door stuck and so did all the doors around us - that's what woke us up at 6 AM. We prefer to stay in business area hotels. They are usually quiet and near decent restaurants. This hotel is in a nice area with shopping and good places to eat but the hotel needs to renovate the rooms.
Stayed 1 night in Oct 2023

8/10 Good

Lynne

Stayed 2 nights in Oct 2023