old,stale rooms,made us all 3 weez when we sleep.
Posted Aug 22, 2016
My daughter had allergies and need her food with her when traveled.well No microwave in room ! No refergator in room. you have to pay bell hop to get your bags.I can get my own if you let me borrow your wagon thing,but wouldnt let us use it unless we paid him !!! the sheets were like crinkly and like they were like crackley,,,,,,,,,,so with every roll in the bed,you felt like you was rolled in paper.The room was stayle and made our throats weez at night when we slept..it was awful,i will never ever book there again and when you ask the house cleaners for something,they smile and say I dont speak english !!! what ............i dont understand at all,sad for sure.
Comment from Hotel Management
Aug 25, 2016 by John S. , Hotel Management
We appreciate your candid feedback from your stay at the Crowne Plaza Louisville. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. I will be following up with our team as to what happened on this day as this is not the norm. Please accept our apologies that we were not able to exceed your expectations and we hope you will reconsider staying with us again in the future.