Ratings based on 545 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, OH

Nice, clean, comfortable

Posted Aug 24, 2015
Very clean, busy when we went (parking was impossible to find). Room was comfortable, loved the plastic wrapped glasses
Comment from EPC
Aug 24, 2015 by John S, EPC
Thank you for the great rating and comments regarding the Crowne Plaza, we do apologize that the parking was hard to find during your recent stay, We do hope that we are able to welcome you back again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to expo center. Convenient.

Posted Aug 1, 2015
The room was hot and took a long time to cool. The tv remote didn't work. the staff wasn't unfriendly but they weren't overly helpful.
Comment from Hotel Management
Aug 3, 2015 by John S. , Hotel Management
Thank you for taking the time to send in your comments, we are truly sorry that there were issues during your stay and the staff wasn't very helpful, this is not the norm for our team and your comments will be shared among our staff for training. We do hope you return again.
1 out of 5
by A verified traveler from Indianapolis, IN

Looks can be deceiving!

Posted Jul 28, 2015
Pros: Our room was clean and the beds were comfortable. The hotel was directly across the street from Kentucky Kingdom and they also had a shuttle.
Cons: Less teenagers and young children running around and have a certain time for them in the pool and allow adults to swim. Free breakfast!!!
Location: Kentucky Kingdom
I took my family for their first vacation in years. I chose this hotel because it was very close to Kentucky Kingdom. I looked at other hotels in the area and decided to go with this place because it had 2 "Queen" size bed according to their posting online. The pictures looked to be "High Class" and for these reasons I decided to stay here. It was more expensive comparatively but I wanted a classy place. I had to get 2 rooms. However, it was NOT like what I had been led to believe. The rooms were nice, but the beds were double beds NOT queen. There was NO refrigerator. There were teenagers and young children running everywhere. It was noisy and a little un-nerving! We went down to the pool to relax and it was like summer camp for young children. There seemed to be 100 or more YOUNG children in the pool with very little adult surpervision. The pool was enclosed so the noise was horrible. We stayed 5 minutes. This was the worst hotel that I've ever staying in. When I discussed these matters with the staff...they had excuses for everything and claimed the beds were queen size. I will not be returning and do NOT recommend this place!
4 out of 5
Recommended
for Everyone
by A verified traveler from LEXINGTON KY

Excellent location and comfy beds

Posted Jul 23, 2015
very comfortable and clean room and the staff is friendly. It is perfect location for the airport and Freedom Hall. I will stay next time I'm in town at this property.
Comment from Hotel Management
Jul 27, 2015 by John S, Hotel Management
Thank you for the great rating, we are so pleased you found our team friendly and a clean and comfortable room. We look forward to you returning.
4 out of 5
Recommended
for Everyone
by A verified traveler

Not thrilling but certainly not negative

Posted Jul 22, 2015
Pros: Clean, quiet, nice modern rooms
Cons: Buy some decent coffee for the in-room coffee pot. Try not to close the pool for "maintenance" on a hot mid-summer weekend!
Location: Get on the highway and go somewhere. There is nothing "nearby" unless you're going to the expo/fair thing across the street
Rocky start at checkin. I overheard the desk clerks telling other patrons that the pool was closed - on a 97 degree day! - but my guy did not offer that info. When I asked he confirmed, with no explanations or apologies and seemed totally unconcerned that I was annoyed. Since the pool was closed we went to the bar and the staff there was helpful with suggestions on where to go in town. The rooms were spotless and quiet - we did not hear a single airplane, even though the airport was right across the street. The pool did open the next day and was very nice. Wifi worked well. Right next to I-65 for a 10 minute drive to downtown. I would stay there again
Comment from Hotel Management
Jul 24, 2015 by John S, Hotel Management
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to the airport

Posted Jul 14, 2015
When I walked to the front desk when I got there the guy just looked at me and didn't say a thing. I was confused expected a "how are you doing" or something of that matter.
Comment from Hotel Management
Jul 15, 2015 by John S, Hotel Management
I hope this notes finds you well. I've sent your feedback to the Front Office Manager. I apologize for this bad experience. This is very disappointing to hear. We do hope you give us another try.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dickson, Tn

Great hotel close to Kentucky Kingdom

Posted Jul 12, 2015
Hotel has all the creator comforts that one needs to relax and unwind. Great room and customer service, free parking, pool, gym, restaurant, courtesy van and the list goes on and on. If you are looking for a hotel close to a fun place to visit and once you arrive you really don't care if you miss park time, this is the place!
Comment from Hotel Management
Jul 15, 2015 by John S, Hotel Management
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, Ohio

Nice accommodating hotel

Posted Jul 9, 2015
Free convient shuttle to expo center, operated on a regular schedule at a time to accomadate your schedule. No up charge for rollaway bed, my grandson came up with his parents which were in another hotel, but he wanted to stay with me. Everyone was very friendly and helpful. The place was clean. For the most was quiet, except at times could get a bit loud in hall from visitors in the hallways
Comment from Hotel Management
Jul 11, 2015 by John S, Hotel Management
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us and your grandson was able to stay ! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Great place but don't eat there

Posted Jul 6, 2015
Good location -- everything was clean. Room renovations completed recently. Blue Horse restaurant was understaffed- one waiter, two of our orders were incomplete and never completed. Little food for a big price. As I waited several minutes to check in staff member was harshly and loudly reprimanding someone over the phone. Quiet hotel even though it was close to airport. Large swimming pool and great exercise room.
Comment from Hotel Management
Jul 8, 2015 by John S, Hotel Management
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2015
Nice hotel. Very comfortable to every type of traveler. Pretty cool to see the planes land and take off.
Comment from Hotel Management
Jul 1, 2015 by John S, Hotel Management
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.