Ratings based on 556 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from TN

Great suite for family...pool another story

Posted Jun 4, 2017
We had a suite (2 nice big, comfy enough beds & a pullout sofa bed)...we put the kids in the separate bedroom & enjoyed them having their own confined space. Had problems with our room door from the start, staff had to Jimmy it open the 1st time & we had to shove our shoulder into it thereafter to get it open. We were here over Memorial Day & the pool was a joke! Literally ALL afternoon on Sat & Sun the pool was full of 18+ kids, (we counted) running, cannon balling, shooting water guns, eating IN the pool...while the parents tailgated in the parking lot. After attempting to use the pool & having 2 different children jump OVER the head of my 5 yr old & spray my 7 yr old in the face, we gave up, asked the front desk if these people were even hotel guests, to which they shrugged their shoulders & said they "thought" they were. When you're travelling with small kids who's favorite part of the trip tends to be the pool, you expect to be able to use it! Even if they were actually guests, time limits & pool rules should have been enforced by the staff. Unsure if we'd stay here again & would advise caution if you're planning a stay here over a holiday weekend if you want to use the pool.
2 out of 5
by A verified traveler from Massachusetts

Could have been better!

Posted Apr 27, 2017
Restaurant understaffed. People waiting hours for food. Manager aware but never greeted guest to apologize or offer free drink. One server to take care of bar, room service calls and restaurant. All on a week they were fully booked for the VEX Robotics expo. Upon check in wasn't told about complimentary breakfast until I was checking out. At 8:30 in the morning on day of check out cleaning staff tried to enter my room but the dead bolt was on. Cheap carpeting in room. Also I originally booked for a Saturday night but was bumped and had to find another hotel for one night. Traveling with my 12 year old. Very disappointed.
2 out of 5
by A verified traveler

cheap

Posted Apr 2, 2017
Pros: location
The blinds in the room did not cancel the light that was shining through from the area lights. Also there was no soap at the sink and I did not like the big bottles of soap/shampoo in the shower. It seems like at every opportunity corners were cut.
4 out of 5
by A verified traveler

Posted Mar 27, 2017 on Hotels
Great staff! Loud airplanes coming over all night, we were on top floor.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Perfect location

Posted Mar 25, 2017
Location was ideal for expo center. Shuttle would take you or only a ten minute walk. Staff was very helpful and courteous. Will be staying there again. A+
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent Hotel for the rate

Posted Mar 25, 2017
Cons: Brighten the rooms with lighter painted accent wall; replace pillows, replace bathroom towels.
The décor of the hotel is modern and attractive and the rooms were clean. The staff were very pleasant and friendly during our stay. The room was quite dark because of the accent wall that was painted a red/brown color. Also the pillows felt old and worn, as did the bathroom towels. The bar seemed nice, but the restaurant food wasn't very good; I ordered a Kentucky Brown that was made with deli turkey slices, instead of real turkey. All in all, a decent place to stay that is near the expo center, airport, and freeway.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay in a great city!!

Posted Mar 21, 2017
Very convenient location. Quiet, clean, and friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2017
Staff at the Resturant was absolutely amazing and so friendly!!!!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 8, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 6, 2017 on Hotels