Ratings based on 751 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Mexico City

Agradable hotel en Kentucky

Posted Nov 18, 2016
El hotel se encuentra en un punto óptimo de la ciudad. Tiene personal maravilloso y una alberca techada muy agradable.
Comment from Hotel Management
Nov 22, 2016 by Bob, Hotel Management
Thanks for staying with us recently. I'm happy to see that you enjoyed the hotel and our staff. We hope to see you again on your next trip to our city.
4 out of 5
by A verified traveler from US

Posted Oct 24, 2016
Location: It is close to a lot things downtown. Fourth street Live was a cool area.
Room was fine, but the construction noise outside was annoying.
Comment from Hotel Management
Oct 25, 2016 by Bob, Hotel Management
Thanks for staying with us recently. I'm glad that our hotel, with it's central location, worked out well for you. We hope to see you again in the near future.
3 out of 5
by A verified traveler from New Orleans

Needs to Fix the AC!

Posted Oct 11, 2016
Location: Tons of things to do within walking distance from the hotel. Food, music and drinks on 4th street is something you definitely want to check out
The only problem I had staying here was the AC in both rooms they gave did not work properly. They were set on 65 and the thermostat said room temp was 66 but it was cooler in the hallway that in both of the rooms they gave me. But the other rooms that friends and family were in worked fine. I actually slept on the sofa in their room on the last night. other than that, the staff and facility were very nice.
Comment from Hotel Management
Oct 19, 2016 by Bob, Hotel Management
Thanks for staying with us and for your comments about your experience. I'm happy to see that you found our location convenient and that the staff provided good service to you. I'm sorry that the room you were in wouldn't cool down to your satisfaction. I will have our maintenance staff look at this immediately. We hope to see you again in the near future.
5 out of 5
by A verified traveler

Great place to stay!

Posted Oct 4, 2016
Pros: Friendly and helpful staff
Cons: Nothing
Location: Good for visiting hospitals and downtown
Room was clean and comfortable. Facility had good breakfast and friendly staff. Ample parking and convenient to downtown.
Comment from Hotel Management
Oct 5, 2016 by Bob, Hotel Management
Thank you for staying with us recently. I'm happy to see that you enjoyed the hotel and staff. I hope we have the opportunity to serve you again in the future.
3 out of 5
by A verified traveler

Close to downtown, convenient

Posted Sep 21, 2016
Bathrooms need updated . Pillows way too small . Overall cleanliness less than desirable, dirty carpet in the elevators. Staff very friendly and courteous .
Comment from Hotel Management
Sep 23, 2016 by Bob, Hotel Management
Thanks for staying with us recently. I appreciate your feedback and will address the items you noted with those responsible. I'm happy that you found our staff friendly and courteous. We hope to see you again in the future.
5 out of 5
by A verified traveler

Great stay

Posted Sep 20, 2016
We enjoyed everything about our visit. Easy check in and out. Great breakfast in the morning.
Comment from Hotel Management
Sep 23, 2016 by Bob, Hotel Management
Thanks for staying with us recently. I'm glad you enjoyed your stay and hope we have the opportunity to serve you again in the future.
4 out of 5
by A verified traveler from Port Charlotte

Nice hotel

Posted Sep 14, 2016
Conviently located hotel. The hotel was within walking distance. To A lot of restaurants and bars
Comment from Hotel Management
Sep 19, 2016 by Bob, Hotel Management
Thanks for choosing to stay with us. I'm glad you found our location convenient to everything there is to do in our city. I hope we have the opportunity to serve you again in the future.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 4, 2016 on Hotels
3 out of 5
by A verified traveler

Disappointed

Posted Sep 4, 2016 on Hotels
Front desk staff was awesome. Courteous, friendly and helpful. Unfortunately, room was noisier than a typical Hampton (mainly road noise, you could hear the outdoor a/c fans very clearly in the room, and also louder cars, motorcycles, buses, sirens). It was very hard to sleep. We were very disappointed with that.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Thanks for staying with us recently. I'm sorry that you found your room to be noisy and that it made for a disappointing stay. On a future visit I would suggest asking for a room on the back of the hotel, away from the main street in front. I hope we have the opportunity to serve you again in the future.
5 out of 5
by A verified traveler from West Chester Ohio

Posted Sep 3, 2016 on Hotels
No complaints. Everything was excellent.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Thanks for choosing to stay with us. I'm happy to see that you enjoyed your stay. I hope we have the opportunity to serve you again in the future>