The people were friendly and helpful and the entire facility was clean. We had reserved a king bed, but we’re told they were all gone, so we had a room with two queen beds instead. No big deal. We have a dog and everyone treated him well, too! The room was nice and cool, but the hallway was hot! Also, the ice machine wasn’t working on the 5th floor, but the one on the 4th floor was. There was an elevator, so we could take that or do the stairs.