Posted Jan 1, 2017
We have stayed here many times because we have relatives nearby. The rooms have always been a good value, especially for extended stays.
The good: full size fridge, comfortable bed, good breakfast, clean room.
The bad: thin walls (we heard our neighbor all night), and the smoking.
Our neighbors smoked and the odor permeated our room through the common bath vent. It also seemed like other patrons were smoking too, as evidenced by cigarette butts in the hallways. This is supposed to be a no smoking facility, and the front desk said they were having trouble with people complying.
Not only was our visit miserable, but we would not be able to rent a room where someone smoked because it is nearly impossible to remove the smell from the room. It is a shame such a nice hotel is going downhill.
Comment from Hotel Management
Jan 8, 2017 by Cris C. , Hotel Management
We are so sorry this happened to you. You are correct, our property is a 100% non-smoking property, with designated smoking areas located outdoors. If we suspect smoking in the hotel, we will call the rooms near where the smell is observed and remind the guests of the no-smoking policy. Additionally, guests that smoke in their suite during their stay are charged a smoking fee, which helps pay to have the room professionally cleaned and neutralized. We apologize for your negative experience, as we are working deligently to enforce the no-smoking policy to ensure all of our guests have an enjoyable stay.