Lobby lounge

Reviews of Holiday Inn Express Radcliff-Fort Knox, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 173 out of 281 reviews" "
Rating 8 - Good. 71 out of 281 reviews" "
Rating 6 - Okay. 20 out of 281 reviews" "
Rating 4 - Poor. 12 out of 281 reviews" "
Rating 2 - Terrible. 5 out of 281 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy, Rochester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and comfortable
Stayed 2 nights in Feb 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints above the property. Everyone I met was professional and courteous.
Stayed 2 nights in Jan 2024

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Myra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. The bed was comfortable, but the pillows were flat and not full/fluffy.
Stayed 1 night in Oct 2023

6/10 Okay

Barbara

Traveled with family
Disliked: Room comfort
minimal needs
Tiny towels, scant bathroom amenities, single ply toilet paper. no tea in room. Chintzy.
Stayed 4 nights in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very nicely decor
Stayed 1 night in Sep 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

ELEUZA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, comfortable room, all clean, overall, very good place.
Stayed 2 nights in Jul 2023

10/10 Excellent

Duane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Very clean, staff was excellent to make my stay was satisfying
Stayed 2 nights in Mar 2023

10/10 Excellent

Cindy

Stayed 1 night in Jan 2023

10/10 Excellent

Cindy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Safe well lit location close to stores and restaurants
Stayed 1 night in Jan 2023

8/10 Good

Dustin

Stayed 2 nights in Dec 2022

6/10 Okay

Kendall

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was friendly and professional and the room was ok. The bathroom was the issue as the sink and tub were dirty and the floor did not appear as it had been mopped in awhile. The refrigerator in the room had an old salad in it.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and peacful

10/10 Excellent

James

10/10 Excellent

Sharon

Traveled with partner
Everything was clean and fresh. Comfortable bedding, friendly staff.
Stayed 1 night in Nov 2022

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

Nikki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
We had such a great stay here and the customer service at the front desk was amazing. Tania went above and beyond to help me out with a situation and it was so appreciated. We will definitely be staying here again when we are in town next.
Stayed 2 nights in Oct 2022
Response from Management on Nov 3, 2022
Thank you for your feedback. We are very pleased to know that Tanya was of such help to you. We are also very excited to have you back the next time you are in town!

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice. The towels in the bathroom were starting to rip at the edges and had large strings hanging down in the middle, but they were the smaller hand towels which we didn’t need to use anyways, so not a big deal. Pool and fitness center were very nice. The bed linens were cleaned and super soft. The bed mattress is very firm. The location is convenient and clean. Walmart is very close by if you have forgotten anything. The only thing I wish would have been different is that there did not appear to be many guests staying at this hotel yet we were in a room next to someone who was acting like he was at home and we could hear his every word. Not their fault, but would have been nice to have been in a room not next to anyone else. Overall a nice stay
Stayed 1 night in Oct 2022
Response from Management on Oct 21, 2022
Thank you so much for your feedback. I'm sorry that your experience was not fully ideal. We will note this request for the future.

10/10 Excellent

Mikel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin staff were very friendly. My room was clean, spacious, and comfortable. The complimentary breakfast was a nice spread. This is a clean, comfortable, and safe hotel option when in Radcliff.
Stayed 1 night in Sep 2022
Response from Management on Oct 21, 2022
Thank you for your positive feedback. We are glad that you enjoyed your stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive things: 1. Room was very clean 2. Beds were very comfortable 3. Employees very friendly and helpful 4. Bathroom very clean 5. Easy check-in/check-out Negative things: 1. Breakfast was not up to par: a. pancakes cold b. sausage had no taste; cooked to long; tough to eat; was cold c. fruit not good (oranges) d. eggs tough e. only good thing about breakfast was coffee and and orange juice were good 2. No coffee cups or cups for ice were in our room when we arrived but hotel host was very nice and found us some when I went to front desk and asked for them
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Jun 2022

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice
Stayed 3 nights in May 2022
Response from Management. on Jun 10, 2022
Thank you for staying with us and for your positive feedback. We are glad you enjoyed your stay.

10/10 Excellent

Deborah

Stayed 1 night in May 2022

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and the breakfast was hot with a variety if options. We stayed 4 days and 3 nights and opted for eco-friendly with no daily service of our room. They brought us towels when we asked for them, had a nice pool area that was clean and stocked with towels. The check in staff was friendly and super easy. Definitely a place we will stay when we are in the area again!
Stayed 3 nights in Apr 2022
Response from Management on May 20, 2022
Thank you for such positive feedback. We look forward to having you stay with us again.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy at Holiday Inn
Wonderful stay at Holiday Inn! Friendly employees, clean room, delicious hot breakfast! Debbie went above & beyond to help me extend my stay due to weather. She even signed me up for IHS rewards! I will definitely return!
Stayed 4 nights in Jan 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I was disappointed with the front desk service. There was nobody working the desk for at least twenty minutes when we arrived so we couldn’t check in until they showed up. Also there was no internet which made it tough to watch movies or play games to stay entertained.
Stayed 1 night in Jan 2022

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for your dollar
The entire motel has recently been renovated and has a modern feel. It was very clean and the staff was super nice. Overall I would highly recommend this Motel as a great dollar value.
Stayed 2 nights in Jan 2022

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds, good breakfast
The breakfast was varied and plentiful.
Stayed 1 night in Jan 2022

10/10 Excellent

gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Dec 2021

6/10 Okay

Michael

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Smoking neighbors
Good location. Breakfast was limited as to what I am used to with Holiday Inn Express. Pool heater was broken and was too cold to swim. The room next to mine had a smoker and loud yelling. I could smell the smoke in our room. Disappointing experience.
Stayed 2 nights in Dec 2021

10/10 Excellent

Marvin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Dec 2021

8/10 Good

Loden

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 3 nights in Dec 2021

10/10 Excellent

Christina

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean room and friendly staff.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Rajesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Changed my mind
This stay changed me from a Hampton Inn customer to Holiday Inn customer, it was that impressive.
Stayed 4 nights in Nov 2021

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They aren’t mask weirdos. That’s a huge plus for me.
Stayed 1 night in Oct 2021

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Sherri LeAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need pet friendly rooms.
Stayed 1 night in Oct 2021

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 2 nights in Oct 2021

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Candace

Stayed 2 nights in Oct 2021

2/10 Terrible

SANGJIN, fairfax

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
When I was assigned a room and entered, there was a mop that appeared to have been used for cleaning on the table. I never imagined this would be such a minor issue. The biggest problem is that on the second night around 1:45 am, someone knocked on my room door several times and tried to open the door and come in. We were so scared and my wife, who is 6 months pregnant, barely slept that night. That morning we reported this to the hotel and asked them to check if someone knocked on the door and tried to break in with the hotel's security camera, but the hotel said there was no security camera. I regret not calling 911 right away, and I'm upset that the hotel doesn't take this seriously.
Stayed 2 nights in Oct 2021

8/10 Good

James, Bowling green

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose holiday inn as I’ve stayed many times before. This time breakfast was very small with no options. When checking in or needing extra towels or a blanket I had to stand at the desk for 20 mins. My wife said she came in at 4am to get her card and she had to stand there for 20 mins until she finally called the hotel for service.
Stayed 2 nights in Sep 2021
Response from Wendy S on Sep 26, 2021
Thank you for your feedback. We are working on making this not happen in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Super nice and friendly. Very good location by Ft Knox, Walmart market, steakhouse, gas station and breakfast options. Hotel had great free breakfast. Needed a late check out at last minute and they were very accommodating. I would highly recommend to anybody visiting Ft Knox area.
Stayed 1 night in Aug 2021
Response from Wendy S on Sep 26, 2021
Thank you for being our guest! We hope to see you again!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to Fort Knox and was a short drive to main gate which was nice for getting to graduation ceremonies on time.
Stayed 1 night in Aug 2021
Response from Wendy S on Sep 26, 2021
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good atmosphere, welcoming staff no issues for us
Stayed 2 nights in Jul 2021
Response from Wendy S on Sep 26, 2021
Thank you for staying with us!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You are sending these emails to the wrong email address. STOP
Stayed 1 night in Jul 2021

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021