Not worth it.
Posted Jun 6, 2016 on Hotels
This is the first time I've ever had a problem with a booking though Hotels.com. We booked a king size room and we're given two Queens. Not a bug deal, however, my boyfriend is well over 6 foot and 200+....a king size bed provides a better nights sleep. When this was brought to the front desks attention her attitude was horrible and pretty much just told us, too bad. Hotels.com did there part and even called on our behalf and sent a fax showing we had indeed booked a king. The lady at the front desk still didn't seem to care. She said, "well we didn't change your booking, this is how it was" even though she had the proof of the booking in front of her. So we dealt with the Queen bed(uncomfortable as well) along with the A/C breaking, toilet running constantly and a bathtub plug that was stuck. Not once did Holiday Inn offer any apology or remedy at all. Having no complementary breakfast was kind of a bummer too. The front desk person during the day, Melvin, was the only bright spot during our stay. His kindness was very much appreciated.
Comment from Hotel Management
Jul 14, 2016 by Jeff Parrish, Hotel Management
So sorry to hear about the inconveniences during your stay. We truly apologize. I am glad to hear Melvin was able to make things better. Thank you for staying with us.
Brooke Potter, Director of Sales