Ratings based on 229 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Nov 15, 2016
Nice hotel convenient for our needs. We were there for 4 nights and missed one day of service to our room. Breakfast was included in our stay but didn't realize until our last morning. Overall I would rate 4 out 5 but with that said this is a Holiday Inn. So not bad at all I would defiantly stay there again
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you very much for providing feedback about your recent stay. I am sorry to hear you did not get service one day, I hope it did not effect your stay too much. We hope to see you again soon!
5 out of 5
by A verified traveler from US

Posted Nov 13, 2016
Great hotel in a nice city. Close to the airport and minutes from entertainment. Staff was over worked. Rooms were clean and comfortable. Shuttle driver was great. Will be back next year.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you very much for the great 5 out of 5 review! I agree, our staff does work very hard and our shuttle drivers are great at what they do. We hope you'll be returning in the future!
4 out of 5
by A verified traveler from US

the room was large and clean

Posted Oct 25, 2016
Pros: the beds and the handicap bathroom. the room was clean and the room service was wonderful
Cons: the elevator closed to soon for handicap and bathroom door would not stay open for handicap person
Location: was close to where we wanted to go. had to use google map to find it since it was down farmington if there was a sign I didn't see it
Comment from Hotel Management
Nov 1, 2016 by GM, Hotel Management
Thank you for taking the time to review our hotel. We are happy to hear that you had a good experience. I will contact my elevator company to fix the door problem you encountered. We hope to see you again soon.
5 out of 5
by A verified traveler

Nice hotel

Posted Oct 11, 2016
Pros: Clean,quiet and good location
Cons: The indoor pool could have been warmer.
Location: Right across the street from Kentucky Kingdom which I was surprised was closed during our stay. Close to what attractions that Louisville has to offer
This is a very nice hotel. The only thing I wish was that the indoor pool would have been warmer so that we could enjoy it.
Comment from Hotel Management
Nov 17, 2016 by GM, Hotel Management
Thank you so much for the 5 star review! I have let my engineer know about the pool temperature and we have decided to make it a little warmer. Hopefully you'll be able to enjoy it if you come back to Louisville!
2 out of 5
by A verified traveler from P

Needs updated

Posted Oct 6, 2016
Pros: The staff were very nice and the hotel was clean.
Cons: It looks run down and needed repairs. The breakfast food was luke warm and they wanted to charge for juice.
Location: Wouldn't have found it without GPS.
Comment from Hotel Management
Nov 17, 2016 by GM, Hotel Management
Thank you very much for taking time to provide feedback about your recent stay. I am sorry that we did not meet your expectations.
3 out of 5
by A verified traveler

Nice hotel near the airport.

Posted Aug 2, 2016 on Orbitz
Cons: Charge $5 more and include the breakfast.
Location: Near a couple of places to eat but not much else.
Decent place to stay. They charge extra for the standard hotel breakfast buffet ($9) but someone said they are trying to be more upscale.
Comment from Hotel Management
Aug 23, 2016 by brooke.potter@Holidayinnlouisville.com, Hotel Management
Thank you for choosing to stay with us. I am sorry to hear you were disappointed with the charge for breakfast. We are a full service Holiday Inn and complimentary breakfast is not an amenity we provide. Holiday Inn Express does include breakfast with their stay. My apologies for any confusion. Thanks for writing a review. Kindest Regards, Brooke Potter, Director of Sales
2 out of 5
by Thomas from Greensburg

Yucky Louisville Hotel

Posted Jul 29, 2016 on Hotels
Housekeeping made the bed, did not CLEAN the bathroom, and did not leave any clean towels - need I say more!!!!!
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
I am so sorry to hear about your undesirable experience Thomas. This is definitely not up to our standards and measures have been taken to ensure instances comparable to these to not happen again. Please accept my most sincere apologies for the issues you had during your stay. Thanks so much for staying with us. Kindest Regards, Brooke Potter, Director of Sales
1 out of 5
by Jennifer from Cullman, AL

Incredibly Disaapointed

Posted Jul 25, 2016 on Hotels
We came back from day at local amusement park at 330pm and found our door propped open by the security lock and the room not cleaned. Thankful none our belongings were missing as we had left 2 iPads and a laptop in the room since it was too hot outside to leave in the car. Went to tell manager and We're told that some one had walked off job and left them short a housekeeper. Room never got cleaned. Air conditioning in hallways on second floor were not working. We had planned on eating hot breakfast at hotel both mornings, but found out on Saturday morning that the "stove" wasn't working. Breakfast on site was one of the reasons my group picked this hotel. My friends checked into their room and had to get a new room because of an overwhelming smell of urine. Talking to other guests it appears that few people had a good experience the weekend of 7/22. This isn't the type of service that you expect from a hotel with Holiday Inn as part of their name.
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
I am terribly sorry to hear about your experience Jennifer. This is definitely not up to our standards and we have taken serious measures to resolve the issues from ever happening again. Please accepted my most sincere apology for the issues during your stay. Thank you for staying with us. Kindest Regards, Brooke Potter, Director of Sales
4 out of 5
by Linda

Posted Jul 25, 2016 on Hotels
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Thank you so much for the 4-Star review!
1 out of 5
by A verified traveler

Travelers

Posted Jul 15, 2016 on Hotels
Dirty room. Will not stay here again.
Comment from Hotel Management
Jul 18, 2016 by Jeff Parrish, Hotel Management
I am very sorry you had an undesirable experience with us. We have been notified of the situation and have taken the necessary steps to make sure these problems do not continue at our hotel. Please accept our most sincere apologies for the issues during your stay. Thanks so much for staying with us. Kindest Regards, Brooke Potter, Director of Sales