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Reviews of Homewood Suites by Hilton Louisville-East

3 out of 5
Homewood Suites by Hilton Louisville-East
9401 Hurstbourne Trce, Louisville, KY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 441 out of 546 reviews" "
Rating 8 - Good. 80 out of 546 reviews" "
Rating 6 - Okay. 13 out of 546 reviews" "
Rating 4 - Poor. 4 out of 546 reviews" "
Rating 2 - Terrible. 8 out of 546 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Everything was great!
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the convenience of everything and the staff was so kind!
Stayed 2 nights in Mar 2024

8/10 Good

Margie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member I encountered was very pleasant and helpful. When I did a search for a hotel I put in INDOOR POOL. This was a staycation for my grandkids to swim. The search criteria gets more and more complicated. I learned you need to call the property to verify. This property did NOT have an indoor pool. MY MISTAKE. The manager and staff were great! Just wish I had called the property😩.
Stayed 1 night in Mar 2024

10/10 Excellent

KELLY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

HUGHLEY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an awesome hotel experience at this place. Easy check in, friendly staff, very nice complimentary breakfast with great diy waffle station and the best coffee ive had at a hotel. Clean efficient rooms with a sleeper sofa and comfortable bed, wall mounted tv with rotoscoping bracket so you could turn it toward either side of room. Clean walk-in shower , kitchen was a hit !! Complete with dishes and stove ready to serve a meal, dishwasher and sink. A great place to stay with thoughtful extras everywhere. I mean seriously, a hotel with a Basketball court, an outdoor lounge area and a Barbecue grill ? Just awesome My only issues were the Curtains in the rooms didn't offer complete privacy and darkening of the room , Low toilets, and somewhat awkward closet area but these were minor issues.
Stayed 2 nights in Feb 2024

10/10 Excellent

joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, place was very clean and quiet. Breakfast was great.
Stayed 1 night in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Augustina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Checking Experience
The assistant manager, Ryan Strong who attended to me was so welcoming and even went as far as upgrading my room for me and my daughters. He provided amazing customer service.
Stayed 1 night in Dec 2023

10/10 Excellent

Gerald

Traveled with family and small children
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

G.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice, professional and very helpful. My only wish would have been for hooks on the bathroom wall to hang bathrobe or make up bag. It was convenient to E.P. Sawyer Park and Downtown. We enjoyed our stay!
Stayed 3 nights in Dec 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and professional. Very clean hotel
Stayed 6 nights in Nov 2023

10/10 Excellent

Lisa, Chicago

Stayed 1 night in Nov 2023

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Janet

Stayed 1 night in Oct 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Ida

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in a beautiful setting. We will always stay here when we visit Louisville.
Stayed 4 nights in Oct 2023

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Marion

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great room and enjoyed our 1 night stay
Stayed 1 night in Oct 2023

10/10 Excellent

Margene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not want to leave!
Stayed 1 night in Sep 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I had a 5 night stay here with my boyfriend for Louder than Life 2023. The staff were super friendly and helpful, breakfast was decent, and most importantly the room was comfortable, clean and silent. The hotel was fully booked and we never heard another soul while we were in the room. Housekeeping stops by if requested but does not come daily so there is a lot of privacy too. The only issues we had were with the toilet. Whenever we sat on it it shook and rattled and the flush was very weak, however maintenance fixed it immediately. I would defiantly recommend this hotel to anyone and would stay here again! There is plenty of shopping and dining nearby and the area felt secure and pleasant.
Newly renovated bathroom.
Kitchen with dishwasher, microwave, stovetop and full size fridge.
Large living room area
Comfortable bed and work area
Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property to stay at for any length.
Stayed 2 nights in Sep 2023

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel!! Beautiful and very clean. Breakfast was really good! Area around is very quiet. And having the kitchen was very nice!! I Loved the Shower!!
Stayed 1 night in Sep 2023

10/10 Excellent

GEORGE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Tonya on Sep 22, 2023
Thank you for staying!

10/10 Excellent

Deana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room! Very clean
Stayed 1 night in Sep 2023
Response from Tonya on Sep 22, 2023
Thank you for staying.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean , room spacious , could use a more comfortable mattress , pool should be cleaned more often but overall it was a nice place , time to enjoy the complimentary breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Amryn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a nearby conference and I loved the suite. The little kitchen was perfect for snacks and the couch for snuggling up and reading. The bathroom was large and the beds comfy.
Stayed 4 nights in Aug 2023
Response from Tonya on Sep 22, 2023
Thank you for staying.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and very updated. Staff was friendly. I enjoyed the breakfast and evening meal provided. Pool and gym were nice as well. I was excited to find I didn’t have to be checked out until noon. Rounding up my four kids and all of stuff is always a hassle and the extra time was very nice.
Stayed 4 nights in Jul 2023
Response from Tonya on Sep 22, 2023
Thank you for staying.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very nice, clean, good location, friendly staff
Stayed 3 nights in Jul 2023

2/10 Terrible

Candyce

Stayed 1 night in Jul 2023

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice.
Had a nice stay, employees were very friendly, especially the food area employees. Did ask for room to be serviced on one of the days and it wasn't, so we had to go to front desk for towels. We stayed in a 2 room suite and it was very spacious. Enjoyed the happy hour snacks, wish they would have done everyday we were there. Will stay here again when in town.
Stayed 4 nights in Jun 2023

10/10 Excellent

Deonna

Traveled with family
Took my kids to Kentucky Kingdom
Stayed 3 nights in Jun 2023

10/10 Excellent

Sarah

Stayed 2 nights in Jun 2023

10/10 Excellent

Tyler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint was dining area was cold. Everything else was great
Stayed 1 night in Jun 2023

10/10 Excellent

Charisma

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very pleasant and helpful. Can’t wait to stay again!
Stayed 3 nights in Jun 2023

10/10 Excellent

Meagan

Stayed 1 night in Jun 2023

10/10 Excellent

Judith, Issaquah

Stayed 3 nights in Jun 2023

10/10 Excellent

Robert

Stayed 4 nights in Jun 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, exactly what we needed.
Stayed 1 night in Jun 2023

10/10 Excellent

Ron

Stayed 1 night in Jun 2023

10/10 Excellent

serena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5/5
Very clean and comfortable. Great place.
Stayed 1 night in May 2023

6/10 Okay

Karl

Traveled with family
Liked: Cleanliness, property conditions & facilities
The rooms were spectacularly clean, but the front desk staff person wasn’t very friendly. She acted a little racist.
Stayed 2 nights in May 2023

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

DARRELL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in May 2023

10/10 Excellent

Burk

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, super clean and awesome rooms. We had the 2 bedroom/ 2 bath room and was great for our big family. We will definitely be back. Nicest hotel I've ever stayed at.
Stayed 2 nights in Apr 2023