Ratings based on 153 Verified Reviews

4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kalamazoo, MI

Felt Like #1 Priority

Posted Dec 18, 2016
From the moment we drove up, we felt like we were #1 to them. Great bellhop service, great front desk. Service for crib delivery was fast and when they had given us the wrong sheet, they came back quickly. Front desk has a little toy chest with little things for children which helps make the beautiful, giant, elegant lobby feel kid-friendly. Restaurants are great. Had dinner at Champions and Princess was a wonderful server. She knew exactly what we needed before we knew we did! Starbucks in the lobby. Best hotel experience we have had in Louisville. We're loyal customers now!
Comment from Hotel Management
Dec 19, 2016 by David R. , Hotel Management
Thank you for the wonderful feedback. We are so happy to read that our staff did a wonderful job exceeding all of your needs. We look forward to seeing you on your next trip in to Louisville.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 16, 2016
Very comfortable, very accomodating. The room was great, the staff was very professional.
Comment from Hotel Management
Nov 19, 2016 by David R. , Hotel Management
Thank you Bryan for staying with us at the Marriott. We appreciate your kind remarks and recognition for our team.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 23, 2016
Location: Very central location
Very clean Ample parking Great helpful staff Good room service
Comment from Hotel Management
Oct 24, 2016 by David R. , Hotel Management
Thank you for your feedback about your recent stay. Good to read that the staff took good care of you.
5 out of 5
Recommended
for Everyone
by A verified traveler from MI

First time in Downtown Louisville

Posted Oct 17, 2016
Pros: Hotel has beautiful decor, spacious lobby, extremely comfortable beds, spacious rooms with equally beautiful and spacious bathrooms. Highly recommend!
Cons: There was nothing I didn't like about the hotel.
Location: Located walking distance to lots of restaurants, river, and entertainment.
Hotel location super easy to find and walking distance to river, food or entertainment. The staff was very friendly and great assistance in offering information about downtown Louisville.
Comment from Hotel Management
Oct 18, 2016 by David R. , Hotel Management
Thank you Ama for staying with us at the Marriott Downtown. I'm very happy to read about the great time you had and the amazing adventures you had whilst in Louisville.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Oct 10, 2016
Location: Close to restaurant and conference meeting.
The hotel staff was wonderful, friendly. The room was beautiful with a view of the river. Comfortable bed with very comfortable linens.
Comment from Hotel Management
Oct 10, 2016 by David R. , Hotel Management
Thank you Lucigna for the kind remarks about your recent stay. We are so happy to read that everything went well and the staff took great care of you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, KY

Nice hotel!

Posted Oct 3, 2016
Very nice hotel! The pillows are uncomfortable but besides that it was great!
Comment from Hotel Management
Oct 4, 2016 by David R. , Hotel Management
Thank you Lizzy for staying with us at the Marriott. We are happy to read your stay was great.
5 out of 5
Recommended
for Couples
by A verified traveler from Cincinnati

Short, but sweet!

Posted Sep 6, 2016
One day trip to Louisville...we only stayed for one night here. Nice staff, clean room!
Comment from Hotel Management
Sep 6, 2016 by David R. , Hotel Management
Thank you for making us your stop for the 1 night. Hopefully we can see you back soon for a longer stay to enjoy all Louisville has to offer.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2016
Location: Good location to everything
Hotel was great service at the Blu Lounge was not good we never did get our drink order so we left.
Comment from Hotel Management
Aug 22, 2016 by David R. , Hotel Management
Thank you for staying with us at the Marriott Downtown. We have shared your feedback with the BLU leadership team so they can take steps to ensure this was an isolated incident.
4 out of 5
Recommended
for Everyone
by A verified traveler from indianapolis

Comfortable room pool and spa disgusting

Posted Aug 1, 2016
Good service clean room and comfortable. The spa out of service staff said has been for months. Pool disgusting guest writing foul comments in mold trash and slime all over pool.
Comment from Hotel Management
Aug 2, 2016 by David R. , Hotel Management
Please accept our apologies for the issues with the pool. We have shared this with our engineering team to take immediate actions.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2016
Nice location - easy walking distance to attractions.
Comment from Hotel Management
Jul 19, 2016 by David R. , Hotel Management
Thank you for the 5 star rating. We are lucky to be in the center of all the happenings in Downtown Louisville.