Ratings based on 483 Verified Reviews

4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Feb 22, 2017 on Hotels
Very nice place, very clean. Staff was very helpful, and friendly. Only complaint was I believe it is a little overpriced but all in all very happy with our stay.
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
We appreciate the 4 Star rating and your input. We hope you will stay with us again in the future. Safe travels!
5 out of 5
by Jessie

Posted Feb 20, 2017 on Hotels
My family and I were in town for the Farm Machinery Show. Everything was wonderful.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
We are so glad you enjoyed Louisville, the Farm Machinery Show and our hotel. Thank you for the great rating. We hope to see you again in the future. Regards and safe travels.
5 out of 5
by A verified traveler

Posted Feb 19, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Many thanks for the 5 Stars. We appreciate you.
4 out of 5
by Steven

Posted Feb 13, 2017 on Hotels
Construction in the area is loud.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
We are very proud of our city and excited to be in the heart of the growth but yes, we agree, the construction can be distracting. We do wish to make you comfortable and your stay productive so let us know if you would like to change room location. Thank you for your patience.
5 out of 5
by A verified traveler

Posted Jan 7, 2017 on Hotels
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by JC from Louisville

One Night Stay

Posted Dec 24, 2016 on Hotels
Great service. Very thoughtful staff and Front desk, Anthony was awesome. However there's room for improvement on breakfast quality and probably should have toiletries like toothbrush provided.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for staying with us and for your feedback. We have a variety of complimentary toiletries available by request, including toothbrush kits. I am sorry our staff did not work to fulfill that request.
5 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you for staying with us and for the 5 stars.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kalamazoo, MI

Felt Like #1 Priority

Posted Dec 18, 2016
From the moment we drove up, we felt like we were #1 to them. Great bellhop service, great front desk. Service for crib delivery was fast and when they had given us the wrong sheet, they came back quickly. Front desk has a little toy chest with little things for children which helps make the beautiful, giant, elegant lobby feel kid-friendly. Restaurants are great. Had dinner at Champions and Princess was a wonderful server. She knew exactly what we needed before we knew we did! Starbucks in the lobby. Best hotel experience we have had in Louisville. We're loyal customers now!
Comment from Hotel Management
Dec 19, 2016 by David R. , Hotel Management
Thank you for the wonderful feedback. We are so happy to read that our staff did a wonderful job exceeding all of your needs. We look forward to seeing you on your next trip in to Louisville.
5 out of 5
by A verified traveler

Remember when Kramer installed a shower head?

Posted Dec 5, 2016 on Hotels
The hotel has been recently updated, and the room has a number of nice touches, e.g. the charging station by the beds. But the most memorable part of my stay was the shower. The shower head was just like the elephant sprayer in that episode of Seinfeld. And the water pressure was amazing! I want to buy one of those shower heads for my home. Also, the hotel is walking distance to the 4th Street district, which is filled with many options for dining and entertainment, not to mention it's connected to the convention center.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
HA!!!! Thank you for ending our year with a little humor. We are thrilled you enjoy your guest experience, including a Seinfeld worthy shower. If you want to reach out to the property our Director of Engineering can work with you to purchase the shower head. Thank you again.
5 out of 5
by A verified traveler

Posted Nov 17, 2016 on Hotels
Linda was super on front desk! Room service was great! Love the room!
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Thank you for staying with us at the Marriott Downtown. Linda has been with our front desk team for many years and we are so lucky to have her.