Lobby

Reviews of Quality Inn & Suites Brooks Louisville South

3 out of 5
Quality Inn & Suites Brooks Louisville South
716 Brooks Hill Rd, Brooks, KY

Reviews

8.2

Very Good

Rating 10 - Excellent. 32 out of 75 reviews" "
Rating 8 - Good. 22 out of 75 reviews" "
Rating 6 - Okay. 13 out of 75 reviews" "
Rating 4 - Poor. 6 out of 75 reviews" "
Rating 2 - Terrible. 2 out of 75 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Cheryl

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Not kept up. The curtains were thread bare and shredded. Could be okay if they put a little sprucing up to it
Stayed 1 night in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Julia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Kandy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Danielle

Traveled with family
The room was clean and everyone was nice. The only thing I think anyone reserving a room at this property should be aware of is that they charge a $100 deposit at check in.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great, clean! Good choices for breakfast
Stayed 2 nights in Mar 2024

8/10 Good

Sandy

Stayed 1 night in Mar 2024

8/10 Good

Callie

Liked: Cleanliness, amenities
The room was very nice and clean. Would have liked to see shower curtain in better condition. Overall very nice and affordable
Stayed 1 night in Mar 2024

10/10 Excellent

Sravan Kumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

6/10 Okay

James

Traveled with partner
Liked: Cleanliness
Motel was just above average, OK for 1 night stay, HVAC fan was noisey Breakfast was ok / Place was is in need of an upgrade in future Value for the cost was so-so at best
Stayed 1 night in Mar 2024

10/10 Excellent

DAVE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Kathleen, Belmont

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property andnn be interio has been a fave lift a few years ago. Our room was nice and clean and bed was very comfortable. The evening clerk was very kind during the check on process and answered all our questions.
Stayed 1 night in Mar 2024

6/10 Okay

Joseph

Traveled with family
The price was decent, so my review reflects that. If this place was more expensive, it would be a 1-2 star review. Issues: #1 - when we were packing up (we were there for a total of 9 hours), we saw a roach crawling across a table. Yuck #2 - The heat/AC unit was LOUD #3 - Room had a bit of a funk to it. The smell of a room that had once been smoked in but had been cleaned out, but the odor still remained. Not awful, but not good either #4 - the pillows were a little square joke The room itself was older, had a TV barely bigger than a laptop screen, and was dated. It seemed cared for, though. Breakfast was unimpressive. The staff seemed fine based on my very limited interactions.
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were incredibly cozy.. my stay was short, but very inviting
Stayed 1 night in Mar 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Would use This motel again
Stayed 1 night in Feb 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Kimberly

Traveled with partner
Disliked: Cleanliness
Not the cleanest but decent, breakfast was very simple
Stayed 1 night in Feb 2024

8/10 Good

Guy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was nice and quiet. Right off of I-65. A couple of good restaurants a nearby. Hotel was clean and quiet and staff was very attentive.
Stayed 5 nights in Feb 2024

10/10 Excellent

Matt

Liked: Staff & service, property conditions & facilities
Very clean and friendly staff
Stayed 3 nights in Feb 2024

10/10 Excellent

RICKY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 2 nights in Feb 2024

8/10 Good

ann

Traveled with partner
Hotel was good for a nights stay. Could use some updating in bathroom but it was clean and beds were comfortable. The breakfast was good.
Stayed 1 night in Feb 2024

10/10 Excellent

Joan

Liked: Amenities
Very nice staff
Stayed 1 night in Jan 2024

8/10 Good

Shannon

Stayed 2 nights in Jan 2024

10/10 Excellent

Sabrina

Traveled with partner
Liked: Amenities, property conditions & facilities
The best part for me was the people that worked there. They were so friendly and helpful. It’s hard to find good people now days and they were excellent. Loved it there. Will definitely go back.
Stayed 3 nights in Dec 2023
Response from GM on Jan 5, 2024
Dear Sabrina,Thank you so much for your kind words! We're delighted to hear that the best part of your stay was the friendly and helpful staff. We take great pride in our team, and it's heartening to know that their excellent service made your stay enjoyable. We truly appreciate your feedback and look forward to welcoming you back on your next visit. Best regards,Hotel Management

10/10 Excellent

Alexandria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is very kind
Stayed 2 nights in Dec 2023
Response from GM on Dec 8, 2023
Dear Alexandria,Thank you for your kind words! We're thrilled to hear that everyone on our team made your stay enjoyable. Providing exceptional service is our top priority, and your positive feedback motivates us to continue delivering great experiences. We look forward to welcoming you back for another wonderful stay.

10/10 Excellent

Richard

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, safe area, places to eat, decent breakfast and great price.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Dear Richard,Thank you for sharing your positive experience! We're thrilled that you appreciated our good location, the safety of the area, nearby dining options, a decent breakfast, and our competitive pricing. Your feedback is invaluable, and we're delighted to have contributed to a satisfying stay for you. We look forward to hosting you again.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, pool is pretty warm even in late November.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Dear Matthew,Thank you for your feedback! We're delighted to hear that you enjoyed a clean and quiet stay with us. It's great to know that our pool maintained a pleasant temperature, even in late November. Your comfort and satisfaction are important to us, and we appreciate you taking the time to share your positive experience. We look forward to welcoming you back on your future travels.

6/10 Okay

Brandon

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lobby was nice but the bathroom needs to be updated in the room
Stayed 1 night in Nov 2023
Response from GM on Nov 22, 2023
Dear Brandon,Thank you for taking the time to provide your feedback. We're glad to hear that you found our lobby to your liking. Your comments regarding the bathroom are noted, and we appreciate your input as we strive to enhance our guests' experience. We take your feedback seriously and will use it to consider improvements in our ongoing efforts. We look forward to the opportunity to welcome you back for an even more enjoyable stay.

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 3 nights in Nov 2023
Response from GM on Nov 22, 2023
Dear Rhonda,Thank you for choosing to stay with us, and for taking the time to provide your feedback. We're pleased to see that you had a positive experience during your visit. Your input is valuable to us, and we look forward to the opportunity to welcome you back for another great stay.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quick trip.
Great lower priced hotel with above average amenities. Friendly personable staff. Clean room.
Stayed 1 night in Nov 2023
Response from GM on Nov 14, 2023
Dear Natalie,Thank you for choosing our hotel for your recent trip and for taking the time to share your positive feedback! We're thrilled to hear that you had a great experience with our friendly staff, clean rooms, and above-average amenities. If you have any further comments or suggestions, please feel free to share them. We appreciate your support and hope to welcome you back on your future travels.

4/10 Poor

tabetha L.

Stayed 1 night in Nov 2023
Response from GM on Dec 1, 2023
Dear Tabetha,Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would appreciate any additional details you could provide to help us better understand your concerns. We value your input and hope to have the opportunity to improve your perception in the future.

8/10 Good

Neil

Traveled with family
Liked: Cleanliness, staff & service, amenities
Was a good economical place to rest. Ceiling in bathroom was in need of repair but overall a good place to stay on a budget
Stayed 2 nights in Nov 2023
Response from GM on Nov 7, 2023
Dear Neil,Thank you for your feedback. We appreciate your understanding of our affordable rates and value your choice to stay with us. We apologize for the issue with the bathroom ceiling, and we'll make sure to address it promptly to improve our guests' experience. We hope to host you again in the future and provide you with an even better stay.

2/10 Terrible

Aron

Business traveler
I urinated in the toilet the first night, flushed and it overflowed, 2 nights later I checked out early because nothing was done about it
Stayed 4 nights in Oct 2023
Response from GM on Oct 26, 2023
Dear Aron,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments help us identify areas for improvement. Your comfort and satisfaction are important to us, and we hope to have the opportunity to provide you with a better experience in the future. Thank you for choosing our hotel, and your feedback is valued.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Dear Armando,Thank you for your positive rating! We appreciate your feedback and are pleased to know that you had a great experience during your stay. If you have any specific comments or suggestions in the future, please don't hesitate to share them. We look forward to welcoming you back for another wonderful stay.

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and breakfast area was kept clean and breakfast was restocked as soon as the food ran low. The staff was friendly and helpful. The pool water was warm and the beds were comfy. Zero complaints with our stay!
Stayed 2 nights in Oct 2023
Response from GM on Oct 16, 2023
Dear Michael,Thank you for sharing your positive feedback about your recent stay with us. We're thrilled to hear that you had a wonderful experience and enjoyed the cleanliness of the lobby and breakfast area, the friendly and helpful staff, the warm pool, and comfortable beds.Your kind words are greatly appreciated, and we're delighted to have contributed to your enjoyable stay. If you ever have specific requests or feedback in the future, please don't hesitate to reach out. We look forward to welcoming you back on your next visit.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A
Everything went good
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Dear Chris,Thank you for your feedback. We're pleased to hear that everything went well during your stay. Your satisfaction is important to us, and we hope to have the opportunity to host you again in the future.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Check in was very easy. Room and entire hotel were very clean.
Stayed 5 nights in Oct 2023
Response from GM on Oct 16, 2023
Dear Mark,Thank you for your feedback. We're delighted to hear that you had a nice stay and that the check-in process was easy. We're also pleased that you found the room and the entire hotel to be very clean. Providing a comfortable and clean environment for our guests is a top priority.If you have any specific feedback or requests for your future stays, please don't hesitate to reach out. We look forward to welcoming you back.

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Plenty of options for gas/convenience stores and restaurants. Friendly staff, very good (free) breakfast (hot biscuits and gravy), easy access and plenty of parking. I would stay here again!!
Stayed 2 nights in Sep 2023
Response from GM on Oct 5, 2023
Dear Judy,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel clean, quiet, and convenient with a friendly staff. It's great to know that you enjoyed our breakfast offerings and had an easy and comfortable stay. We appreciate your kind words and look forward to welcoming you back for another stay in the future.

10/10 Excellent

BJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and convenient. Definitely recommend this location
Stayed 1 night in Sep 2023
Response from GM on Oct 3, 2023
Dear BJ,Thank you for your review and for recommending our hotel. We are delighted to hear that you found our property clean, quiet, and convenient during your stay. We appreciate your support and hope to have the pleasure of hosting you again.

8/10 Good

Burke

Traveled with family
Liked: Staff & service, property conditions & facilities
I was pleased with our four-night stay. Very friendly staff. Good service. Solid bang for our buck. Great parking. Comfortable beds.
Stayed 4 nights in Sep 2023
Response from GM on Sep 19, 2023
Dear Burke,Thank you for taking the time to share your feedback about your recent four-night stay with us. We're delighted to hear that you had a pleasant experience and found our staff friendly, service good, and your stay comfortable. Providing our guests with excellent service and value for their money is our top priority, and it's always rewarding to hear that we've met your expectations.We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
My daughter woke up with bed bug bites all over her
Stayed 1 night in Sep 2023
Response from GM on Sep 18, 2023
Dear Guest,I am sincerely sorry to hear about your daughter's experience during her stay with us. Your feedback is of utmost importance to us, and we take reports of this nature very seriously.Please accept our apologies for any inconvenience this may have caused. The comfort and well-being of our guests are our top priorities, and we understand the seriousness of this situation. We appreciate your bringing this matter to our attention, and we will do everything in our power to rectify it.Once again, please accept our sincerest apologies, and thank you for bringing this matter to our attention.

8/10 Good

Wanda

Fast check in and friendly associates
Stayed 1 night in Sep 2023
Response from GM on Sep 18, 2023
Dear Wanda,Thank you for sharing your positive feedback regarding your recent stay with us. We are delighted to hear that you experienced a fast check-in process and encountered friendly associates during your visit. Providing efficient service and a warm, welcoming atmosphere is a priority for us, and we're pleased to know that you had such a positive experience.Your satisfaction is important to us, and we look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Lory

Stayed 1 night in Sep 2023
Response from GM on Oct 4, 2023
Dear Lory,Thank you so much for taking the time to rate your recent stay with us a perfect 5/5! We're absolutely thrilled to hear that you had such an exceptional experience at our hotel. Your positive feedback is greatly appreciated, and it serves as motivation for our team to continue delivering the best service possible. We look forward to welcoming you back for another fantastic stay in the future.

6/10 Okay

Susan

Disliked: Property conditions & facilities
The severely understaffed front desk workers were wonderful. Sadly, the entire hotel suffers immensely from lack of ownership input. It is understaffed - often with one front desk agent the only staff in the entire building. Maintenance was lacking. Cleaning was spotty. In our three day stay we never saw anyone except front desk! Our first King room stunk, had holes in the sofa, dead lightbulbs and the toilet seat fell off when we opened it. Our second King room smelled good, had sufficient furniture and was clean. But when the toilet failed to flush the poor man all alone at the front desk was relieved that I asked for use of his plunger which immediately resolved the problem.
Stayed 3 nights in Aug 2023
Response from GM on Sep 8, 2023
Dear Susan,Thank you for sharing your feedback with us. We appreciate your comments, and we apologize for any inconvenience you may have experienced during your stay.We strive to provide the best possible service and accommodations for our guests, and we regret that your experience did not meet your expectations. We hope you will consider giving us another opportunity to serve you in the future.

6/10 Okay

Arleen

Stayed 1 night in Sep 2023
Response from GM on Sep 8, 2023
Dear Arleen,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback, and we're here to provide you with the best possible experience. If you have any specific comments or suggestions you'd like to share to help us improve, please feel free to reach out. Your input is valuable to us.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

6/10 Okay

Arleen

Stayed 1 night in Sep 2023
Response from GM on Sep 8, 2023
Dear Arleen,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback, and we're here to provide you with the best possible experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, AC worked, staff was almost overly helpful
Stayed 1 night in Aug 2023
Response from GM on Sep 1, 2023
Dear Michael,We appreciate you taking the time to review your recent stay with us. Your feedback is important to us, and we are delighted to see that you had a positive experience during your time here.It's great to hear that you found your room clean and comfortable, and that the air conditioning worked well to keep you comfortable during your stay. Our staff takes pride in providing excellent service, and we're glad to hear that their helpfulness left a positive impression on you.Should you have any further comments or suggestions for us to ensure an even better experience on your next visit, please don't hesitate to share. We look forward to welcoming you back in the future.Thank you for choosing us as your accommodation, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 4 nights in Jul 2023
Response from GM on Aug 4, 2023
Dear Stephen,Thank you for your feedback. We're glad to know that you found our establishment to be clean and that you had a friendly experience. If you have any more thoughts to share or if you're planning to visit again, please feel free to reach out.Looking forward to welcoming you back!

10/10 Excellent

Gayle

Traveled with family and small children
Liked: Amenities
Great stay! Spacious and comfortable.
Stayed 3 nights in Jul 2023
Response from GM on Aug 4, 2023
Dear Gayle,Thank you for sharing your positive feedback with us. We're thrilled to know that you had a great stay and enjoyed the spacious and comfortable accommodations. If you're planning another trip or have any questions, please don't hesitate to get in touch.We look forward to hosting you again in the future!

4/10 Poor

Danielle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty room
The first thing I noticed was a bunch of dirt and crumbs behind the bed tops and on the bathroom floors. The sheet came off a corner of the bed and the bed casing was disgusting! It had blood, food, burn holes, makeup, you name it and it was on there. I told the man at the front desk and he said he was by himself and could not leave the desk. I asked for a bed skirt and vacuum and I’d do it myself and was told there were no extra skirts. When we went to strip the beds to leave today there were BED BUGS in the sheets!!!!! That could have destroyed my home if I had not noticed and know to prep the items we brought before returning them to our home. I never complain, but man this was a very, very bad experience!
Stayed 2 nights in Jul 2023
Response from GM on Jul 10, 2023
Dear Danielle,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have encountered during your time with us.Providing a clean and comfortable environment for our guests is of utmost importance to us, and we take your comments very seriously. Your satisfaction is our top priority, and we deeply regret that we fell short of your expectations. We appreciate your understanding and bringing this matter to our attention.We hope you will give us another opportunity to serve you better in the future.