The staff are very rude and not helpful
Posted Aug 22, 2016
Our stay at this hotel was a big disappointment. The room was not clean, there were wrappers and food in the floor of our room, we had ants also. There was hair in the tub and mascara on a washcloth that was on the towel rack. We were charged $6 for two drinks a diet coke and mountain dew and when we checked out we asked why it was so much and the guy at check out said they were only a $1.50 but he would look into why she charged so much. I left a shirt in the room and when I got home and called the hotel back and asked if they found it, she said housekeeping never turned anything in from that room. I asked if she could check the room to see if it was still in there and she said no, that it was probably in the housekeeping room if they found it I asked if they could check it and she said no. She first said the room hadn't been cleaned and then she said it was cleaned so I don't know what to believe. She said housekeeping only turned in large items if found so I guess my new shirt was not a large enough item for them to turn in. She was very rude to me on the phone and I asked to talk to a manager and she said she was the supervisor and she said I am not going to keep repeating myself to you why we won't check the room. So needless to say I won't be staying there again, and it cost me more money with the drinks, the shirt that I could of stayed in a nicer hotel. Because this hotel was not the best.