Ratings based on 719 Verified Reviews
They paid and stayed. We double-checked.
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.9 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from phila
The hotel was in a good location, near restaurantsPosted Jan 5, 2016
Pros: The location, the lobby, the maintenance department
Cons: The hallways are extremely long. Perhaps in renovating these could be shortened.
Location: the areas nearby included various restaurants and shopping malls.
One member of our group needed a handicap room. The rest of us asked to be put in rooms near him. Perhaps this is what caused the problem. However, staff members should be aware of the condition of the rooms they are dispensing, or be able to ask someone. It appears that the rooms we were given had not been used in quite awhile. They were dusty but not unclean. The furniture was old, scarred and wobbly.
by A verified traveler from Upstate NY
Not worth the effort to find.Posted Dec 27, 2015
Pros: The staff.
Cons: Maintenance; new mattress needed.
Location: This motel is in an industrial area. One should be aware of that.
I learned something by staying at this place,which is associated with a convention center. It was in an industrial park and hard to locate at night--the address was Bluegrass Parkway--and I thought might be a big road, but it was an interior loop inside the industrial park grounds. If one is arriving at night, after dark, one should opt for an easier-to-locate place. Google maps tried--but it was too tricky. Lights in the rooms had not been checked; I had to switch rooms to get a bathroom light. The second room had one lightbulb out, too. There was such a weak wi-fi signal that I could not connect. There was no info in the room on how to connect--no info in the room on TV channels, etc. The staff were very pleasant.
by A verified traveler
It was the worst experience ever in a hotel .Posted Dec 15, 2015
Stayed there with my husband and 18 year old son . My son's room wasn't cleaned . Bed not made. Hair all over the place . Our room had smelly sheets and the sheets looked unwashed and un ironed . Was told the price included breakfast but in the morning we were refused breakfast . Being a visitor from Africa Zimbabwe, I can't compare this hotel with our hotel standards in our country. 😭This hotel is a 1 star.
by A verified traveler
Internet bandwidth reminded me of dial up.Posted Nov 15, 2015
Decent hotel, food in restaurant was good, staff was friendly. As a business traveller I depend on the quality of the internet service and was very disappointed. Stuck with 1.8 mb download after booking a three night stay was brutal. Had to find a local coffee shop to transfer my work materials back to office. Location wise this hotel is close to everything you need.
for Everyoneby A verified traveler
Posted Nov 9, 2015
the 1st room they assigned to me had not been cleaned; but they quickly remedied that by assigning me to a new room.
by A verified traveler
Posted Nov 8, 2015
Cons: Facilities upkeep
Location: Conference centers, downtown activities
Comfort was good, facilities needed maintenance- broken toilets, unpainted walls, telephones did not work, etc
for Everyoneby A verified traveler from Noblesville IN
Business TripPosted Nov 7, 2015
The Hotel is huge and rooms are very inexpensive and clean. The lobby has been updated but the rooms need the same.
for Business Travelersby Jeremy from Brandenburg
DisappointingPosted Nov 5, 2015 on Hotels
Very disappointed overall. First, the room they gave us was already occupied. We walked in and thankfully nobody was in there but all their bags were on the bed if we wanted to be thieves. This was room also had 2 full beds, when our reservation was for 1 king. After being assigned our 2nd room, we nearly got lost trying to navigate from the room, through the poorly labeled hallways, and down to the "heated indoor pool." The pool must be heated by ambient air temperature because it was about 65 degrees. Good thing we took beer
for Business Travelersby John from Michigan
DO NOT STAY HEREPosted Nov 4, 2015 on Hotels
Carpet in room was dirty and worn. Hotel was in a general state of disrepair.
for Couplesby A verified traveler
Posted Nov 3, 2015 on Hotels
Very inconvienent as far as the vending machines. Several places to eat near the hotel but, hotel did not offer any reasons to stay again. I could have gone to a cheaper hotel and been way more comfortable.