BBQ/picnic area

Reviews of Red Carpet Inn - Louisville

2 out of 5
Red Carpet Inn - Louisville
1640 S.Hurstbourne Pkwy, Louisville, KY

Reviews

5.8
Rating 10 - Excellent. 78 out of 473 reviews" "
Rating 8 - Good. 94 out of 473 reviews" "
Rating 6 - Okay. 105 out of 473 reviews" "
Rating 4 - Poor. 71 out of 473 reviews" "
Rating 2 - Terrible. 125 out of 473 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Eugene, Columbia

Disliked: Staff & service, property conditions & facilities
Ok but there are others much better for the money
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 19, 2024
Dear Eugene,Thank you for sharing your feedback. We're sorry to hear that your experience fell short of your expectations. We appreciate your honesty and will use your comments to improve our services. If you decide to give us another chance in the future, we will strive to provide you with a more satisfactory experience.Sincerely, Hotel Manager

6/10 Okay

Laura

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our first night we were given a room that was in bad shape and in need of deep cleaning and refurbishing. We requested a different room, showing pictures to the management. They were apologetic and moved us to a room that was in much better condition. When we mentioned that both rooms smelled of smoke (they were supposed to be nonsmoking rooms), they apologized again and said most of their clients smoke.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Laura,We apologize for the initial inconvenience you experienced with the condition of your first room and for the inconvenience of both rooms having a smoke odor despite being designated as nonsmoking. Your comfort and satisfaction are important to us, and we regret falling short of your expectations. We appreciate your understanding and patience as we worked to accommodate your request for a different room. Your feedback regarding the smoke odor will be addressed with our housekeeping team to ensure thorough cleaning procedures are followed and to minimize such issues in the future. Please know that we take your feedback seriously, and we hope to have the opportunity to provide you with a more satisfactory experience during any future stays. Sincerely, Hotel Manager

6/10 Okay

Tim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Dear Tim,Thank you for providing a rating for your experience. We are happy that your stay was above average, but we would love to know how we can improve it to make it a 5/5 experience next time. We hope to see you again soon.Sincerely, Hotel Manager

8/10 Good

Nicola

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First of all, the woman at the front desk was a pleasure to deal with. Very friendly and helpful. Great attitude. They accommodated me with a great place to park my truck and trailer and still have an eye on it. Thank you. Now the room, pretty run down. Very dirty rug. Sheets were clean. TV worked and had a full size fridge. And microwave. Had what I needed, but rug really needs to be vacuumed.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 3, 2024
Dear Nicola,Thank you for your kind words about our front desk staff and for acknowledging their excellent service. We're glad we could accommodate your parking needs. However, we apologize for the condition of the room, particularly the dirty rug. We'll address this promptly to ensure a more pleasant stay for our guests. We look forward to welcoming you back soon.Sincerely, Hotel Manager

6/10 Okay

Bing

Liked: Staff & service
Stayed 6 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Bing,Thank you for providing a rating for your experience. We are happy to see that your stay was above average, but we would love to know how we can improve to make it a 5/5 experience next time. We hope to see you again soon.Sincerely, Hotel Manager

8/10 Good

Dianna

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Dear Dianna,We're glad you had a positive experience during your stay. If there's anything we can do to make your next stay even better and earn that perfect 5, please let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 Good

Dianna

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 15, 2024
Dear Dianna, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely,Hotel Manager

2/10 Terrible

Becky

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel said that we did not pay for the 9th and the 10th and that we did not have payment completed through you all. They kept trying to get us to pay for the room again through them but I told them that's not right cause that's why Experian takes care of that. They told us on the 10th that because we had not paid them for the rooms again that we had to leave or they would call the law. Me and my husband where put out in the cold AFTER WE HAD RESERVED AND THE RECIPTS EVEN SHOW PAYMENT IS PAID AND COMPLETED TO THE PROPERY. They still even shown that they made us leave for a room I had paid. Please help me in fixing and crediting my account. Many Thanks Mary (Becky);Dick 5028049768
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Becky,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager

10/10 Excellent

Chasity

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Chasity,We thank you for your 5/5 rating and hope that your stay with us was pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Chasity

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always so friendly and the rooms are cumpfy
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Chasity,We're thrilled to hear that you had a pleasant experience with our friendly staff and comfortable rooms! Providing excellent service and cozy accommodations is our top priority, and we're glad to know that we can meet your expectations. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

2/10 Terrible

Becky

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Becky,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Good

Sajid

Disliked: Cleanliness, staff & service, property conditions & facilities
Not Good
Response from Hotel Manager on Mar 8, 2024
Dear Sajid,Thank you for your rating and feedback. We're sorry to hear that your experience did not meet your expectations. If there are specific areas where we fell short or ways we can improve, please let us know. Your input is valuable to us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Sunny

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Sunny,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Chasity

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Chasity,We are overjoyed to receive your 5-star rating! Thank you for selecting our hotel and taking the time to provide such positive feedback. We work hard to ensure that our guests have a positive experience, and we're thrilled to hear that your stay exceeded your expectations. We hope to see you again in the future and provide another pleasant stay. Thank you for your outstanding rating!Sincerely, Hotel Manager

10/10 Excellent

SIVA RAMA PRASAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 18, 2024
Dear SIVA RAMA PRASAD,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you had a nice experience during your stay with us. Your satisfaction is our priority, and we appreciate your feedback. We hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

6/10 Okay

Jessica

Liked: Staff & service
The property was ok This rating is for Expedia. They stole $75 of my money, anunauthorized transaction and then denied taking it, even tho my bank, me and the hotel manager seen the unauthorized transaction.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 15, 2024
Dear Jessica,We are sorry to know about your experience with the third-party booking site. We advise you to book directly with us for your next stay.Sincerely, Hotel Manager

10/10 Excellent

Chasity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Chasity,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

10/10 Excellent

Tina

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are soft , close to everything.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 14, 2024
Dear Tina,Thank you for your perfect rating! We're delighted to hear that you found our beds comfortable and that our location was convenient for you. Providing a cozy and convenient stay is important to us, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Chasity

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff is nice
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 14, 2024
Dear Chasity,Thank you for your perfect rating! We're delighted to hear that you found our staff nice. Providing friendly and welcoming service is important to us, and we're glad that our team made a positive impression on you. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Tony

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The place is cheap and dirty. You get what you pay for and expect to find the same type of people when you are there.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 11, 2024
Dear Tony,We're deeply sorry for the disappointing experience you had during your stay. Your feedback is concerning, and we apologize for falling short of your expectations regarding cleanliness. We take your comments seriously and are actively working to improve the quality of our accommodations. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more positive experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Chasity

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is nice and the rooms are nice
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 6, 2024
Dear Chasity,Thank you for your feedback! We're delighted to hear that you found our staff nice and the rooms nice during your stay. Providing excellent service and comfortable accommodations is our priority, and we're glad we met your expectations. We appreciate your kind words and hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Chasity

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff treats you like family always there when u need them
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 3, 2024
Dear Chasity,Thank you for your wonderful review! We're thrilled to hear that our staff made you feel like family and provided exceptional service whenever you needed them. Guest satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Chasity

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying here, everything is out dated and I never get a microwave other than that we just watch TV and sleep
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Chasity,Thank you for the perfect 5 out of 5 rating! We're glad to hear that you love staying with us. We apologize for any inconvenience regarding outdated amenities and the lack of a microwave. Your feedback is valuable to us, and we'll use it to improve our services. We look forward to welcoming you back again soon for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Chasity

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly, and the room was comfortable.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Chasity,Thank you for the perfect rating and for your positive comments about our friendly staff and comfortable rooms. We're delighted that you enjoyed your stay, and we look forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 Terrible

Vishnu

Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Vishnu,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

4/10 Poor

Tony

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is a hole in the wall. Dirty and broken down. Bathrooms were almost osha violations. And forget asking the staff for any sort of assistance. I could tell right away that this place caters to the must stay crowd. The lack of care is a direct result of the type of people they have staying there
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 18, 2024
Dear Tony,We sincerely apologize for the subpar conditions you encountered during your stay. Your feedback is deeply concerning, and we take these issues seriously. We are actively addressing cleanliness and maintenance concerns to ensure a more pleasant experience for our guests. Your comments about the staff are also alarming, and we will be reviewing our service protocols to enhance guest assistance. We appreciate your honesty, and we're committed to making the necessary improvements. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Manager

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities
The only thing that was positive about this place is the cheap pricel
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear Tony,We're sorry to hear that your experience fell short of expectations. While we appreciate your acknowledgment of our pricing, we understand that value goes beyond cost, and we regret that we did not meet your expectations in other aspects. Your feedback is important to us, and we will strive to improve to ensure a better experience for our guests in the future.Sincerely, Hotel Manager

2/10 Terrible

Theresa

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was the worst had huge sag in the center that could not be gotten around. Under construction and the water was so hot you could not bathe. Franchise hotel so nobody gave a crap about the condition or the complaints
Response from Hotel Manager on Dec 30, 2023
Dear Theresa,We sincerely apologize for the discomfort you experienced with the bed and the inconvenience related to the construction and hot water. Your feedback is valuable, and we regret falling short of your expectations. Immediate steps will be taken to address the issues you mentioned and enhance the overall experience for our guests. We appreciate your understanding and hope to have the opportunity to provide a more satisfying stay in the future.Sincerely, Hotel Manager

4/10 Poor

Barbra

Traveled with family
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Barbra,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 Excellent

Sunni

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable location is everything
Response from Hotel Manager on Dec 24, 2023
Dear Sunni,Thank you for the 5-star rating! We're thrilled to hear that you found our location great and affordable. Your satisfaction means everything to us. We hope to welcome you back in the future!Sincerely, Hotel Manager

8/10 Good

Enjilique

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 17, 2023
Dear Enjilique,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Excellent

Tyler

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Dear Tyler,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

2/10 Terrible

donald

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 15, 2023
Dear Donald,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

2/10 Terrible

donald

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 20 nights in Nov 2023
Response from Hotel Manager on Dec 11, 2023
Dear Donald,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

10/10 Excellent

Chasity

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear Chasity,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Chasity

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very help full, and the rooms are nice and cozy.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 6, 2023
Dear Chasity,Thank you for the 5-star rating! We're pleased to hear that you found our staff very helpful and the rooms nice and cozy. Your positive feedback is appreciated, and we look forward to providing you with another great experience during your next stay!Sincerely, Hotel Manager

8/10 Good

Enjilique

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 14, 2023
Dear Enjilique,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

6/10 Okay

Alli

Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 20, 2023
Dear Alli,Thank you for the review and rating of 3 out of 5. Kindly give us some opinions, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback. I hope you will visit us again soon.Sincerely, Hotel Manager

6/10 Okay

Steven

Liked: Amenities
I'll just say for what they are asking in this area you can't complain..I seen no bed bugs or roaches yet hopefully so they score good in my book..
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 17, 2023
Dear Steven,We appreciate your understanding of the price point in this area. Your peace of mind regarding cleanliness is important to us, and we're glad to hear you haven't encountered any issues like bed bugs or roaches.Please visit us again for another affordable and comfortable stay.Sincerely, Hotel Manager

10/10 Excellent

Raven

Traveled with group
Liked: Cleanliness, staff & service
Front desk staff very nice. Room was clean but did smell a little mildewy. Air worked great. Shower pressure was great. Overall a good stay.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 12, 2023
Dear Raven,Thank you for sharing your feedback about your recent stay. We're pleased to hear that the front desk staff was welcoming and that your room was clean with efficient air conditioning and excellent shower pressure. However, we apologize for any mildewy smell you encountered; we will address this to ensure a more comfortable experience for our guests. We appreciate your comments and hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

4/10 Poor

James M

Business traveler
Disliked: Staff & service, amenities
When arrived, there was noone at the counter and i waited 15 minutes before a maintenance man came in and called for the guy in the back. About 10 minutes later, the guy came up, kept answering the phone and repeatedly asking me who i booked my room through. After going through this game of him asking for my id, asking who i booked my room through, and him answering the phone, i was told that there wasnt a clean room for me and I had to wait an additional 20 minutes before he came up to say they had a room now, and we repeated the cycle of asking who i booked my room through and for my id. I showed up at 2:15 and check in started at 2. Do not reccomend.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 4, 2023
Dear James M,We're truly sorry to hear about the frustrating experience you had during check-in. This level of service is unacceptable, and we apologize for the inconvenience and delay you faced. Your feedback is valuable, and we'll use it to address the issues with our staff and improve our check-in process. We appreciate your patience and hope you'll consider giving us another opportunity to provide a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on Oct 28, 2023
Dear Angela,Thank you so much for this fantastic 10-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests, and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely,Hotel Manager

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service
My brother stayed and is in a wheelchair and stayed for a nite I didn't know how sick he was till I had to call a ambulance for him he had a infection in his urinary and a infection in his colon the ambulance didn't take his things and the hotel who had my number decided to just break his chair down and give it away to the people there including his other valuables soooo I had to walk through the parking lot to retrieve all his chair my brother came bk a week later to rent and wouldn't allow it said he overdosed he tried to show his hospital paper work but they wouldn't listen and banned him from staying...soooo yeah i had a very bad esxpierne 5heeíí
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 4, 2023
Dear Amber,I'm truly sorry to hear about the difficult experience your brother had during his stay at the hotel. It's deeply concerning to hear that his belongings, including his wheelchair, were mishandled and that he was not allowed to stay. This is not the level of service we aim to provide, and we apologize for the distress this has caused. We appreciate your feedback and will investigate the matter further to know the real reason and also ensure such situations do not happen in the future.Sincerely, Hotel Manager

10/10 Excellent

SoNashia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 15, 2023
Dear SoNashia,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely,Hotel Manager

6/10 Okay

Glenn

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 26, 2023
Dear Glenn,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed anything in terms of hospitality. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Disappointing Stay :(
The key to my door took 10 minutes to open; the tv didn't work; when i did try contacting the front desk they hung up. I definitely would ask that they fix cable/tv issues.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 18, 2023
Dear Guest,I apologize for the disappointing experience you had during your stay. Your feedback is important to us, and we will address the issues with the key, TV, and front desk responsiveness immediately. We strive to provide a seamless and enjoyable experience for our guests, and it is clear that we fell short on this occasion. Please know that we are committed to making improvements based on your feedback. We hope you'll consider giving us another chance in the future to provide you with a much more pleasant stay. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

2/10 Terrible

Jasper

Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 5, 2023
Dear Jasper,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

10/10 Excellent

Mary

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 8, 2023
Dear Mary,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 Excellent

Rasha

Business traveler
Liked: Cleanliness, staff & service
Front desk employee was amazingly friendly and helpful, good price for short or one night stay,
Stayed 1 night in May 2023
Response from Hotel Manager on May 26, 2023
Dear Rasha,Thank you for your review! We're thrilled to hear that our front desk employee provided friendly and helpful service during your stay. It's great to know that you found our hotel to be a good value for short or one-night stays. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the price!
Always a perfect choice for simplicity and cleanliness when I need a place.
Stayed 1 night in May 2023
Response from RCI - Louisville Staff on May 26, 2023
Glad to have you stay with us and thank you for the review. Please, come again!