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Reviews of SpringHill Suites by Marriott Louisville Downtown

3 out of 5
SpringHill Suites by Marriott Louisville Downtown
132 E Jefferson Street, Louisville, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 528 out of 1000 reviews" "
Rating 8 - Good. 285 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to walk to any downtown area. The only negative was the amount of pan handlers around the area.
Stayed 1 night in Apr 2024
Response from Meredith H on Apr 22, 2024
Thank you for taking the time to give us your feedback. We hope to welcome you back in the future!

10/10 Excellent

DONALD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good for an overnight stay for Thunder Over Louisville. We walked to and from the Ohio River and were in our room and settled for the night, before many were even out of the Parking Structures where they parked.
Stayed 1 night in Apr 2024
Response from Meredith H on Apr 22, 2024
Thank you for taking the time to give us your feedback. We hope to welcome you back in the future!

10/10 Excellent

Tavora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 4 nights in Apr 2024
Response from Springhill Suites on Apr 16, 2024
Thank you for your feedback! We hope to see you again soon

2/10 Terrible

Jason

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Springhill suites on Apr 16, 2024
Thank you for taking the time to give us your feedback, we do apologize for the inconveniences you had while staying with us!

4/10 Poor

Lindsay

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room had drip stains & splatters all over the walls…on pretty much every wall in the room & bathroom, including on the headboards & the bottoms of the headboards that show along the wall near the center bedside table. If your guests can clearly see the grime, housekeeping should at least spray & wipe it. Even the lampshades & stands had stains on them! The lounge chair in the room was absolutely disgusting…it had questionable stains & major wear & tear all over it - I had to cover it with a sheet just to utilize it & not feel like I was getting dirty. The chair should honestly be thrown out it was that bad! The carpet has also seen way better days; there were stains ALL over the place & didn’t look vacuumed when we arrived. There were leftover tiny black rubberbands all over the floor & under the beds. The tub drain was slow to drain & at times the toilet wouldn’t flush…this was with barely any TP in the toilet as well! 1 of the lightbulbs in the bathroom was burnt out when we arrived & the soap dish was all chipped. The tub had stains coming from the overflow drain that made it look dirty. Water pressure in the shower was poor. Just outside the entrance to the hotel there were people regularly asking for money or just pacing back & forth who looked drugged out; it didn’t always feel safe unless their security guard was present. All elevators in the hotel were very slow & the pool is way smaller than it looked in the pictures. Friendly staff but would not book again.
Stayed 3 nights in Mar 2024
Response from Meredith Hawley on Apr 2, 2024
Thank you for taking the time to give us your feedback, we have given this comment to our staff to ensure these issues do not reoccur!

6/10 Okay

Annette, Minneapolis

Business traveler
Liked: Staff & service
You can tell that this property is a little dated. I thought the staff was exceptional and friendly. It's just that the hotel needs some updating. One annoying feature was that the bathroom fans NEVER turn off. They're on constantly-if you're sensitive to noise, you won't like this feature. I wasn't sure that I completely felt safe at night walking home from KICC. I should have chosen a property a bit closer to KICC.
Stayed 5 nights in Mar 2024
Response from Springhill suites on Mar 26, 2024
Thank you for your feedback, we are grateful to hear about your stay! We do apologize about the running fans and I will be sure to get with maintenance team to further assist in those areas.

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean as should be. The location of this property is very convenient. The staff were very hospitable. Each one greated me in passing. I truly have nothing negative to say about my stay. I would like to give them a little advice. Ensure eveey site that promotes you informs of your deposit policy. I was caught off guard at check in that there was a $500 deposit because im.local. I simply wanted to surprise him, have a change of scenery for a nice quiet night to spice things up between us. Im unsure when the $500 will be depoaites back into my account. It would have been nice to know the deposit requirement prior to making the reservation. All in all the night was a success. Thank you.
Stayed 1 night in Mar 2024
Response from Springhill suites on Mar 21, 2024
Thank you for taking the time to give us your feedback, We do hope that you would stay with us again given the chance! Our local deposit takes up to 7 days to return to the card!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Springhill suites on Mar 21, 2024
Thank you for taking the time to give us your feedback

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom wasnt completely remodeled... Only came with 2 bath towels, had to have more sent up. They arrived quickly. Would stay again.
Stayed 2 nights in Mar 2024
Response from springhill suites on Mar 12, 2024
Thank you for taking the time to give us your feedback! We hope to see you again!

8/10 Good

JOHN

Liked: Cleanliness, property conditions & facilities
Friendly staff. Nice room but a little worn (furniture , carpet)
Stayed 1 night in Mar 2024
Response from Springhill suites on Mar 12, 2024
Thank you for taking the time to give us your feedback!

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Springhill suites on Mar 6, 2024
Thank you for taking the time to give us your feedback!

10/10 Excellent

Omar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable and convenient.
Stayed 3 nights in Feb 2024
Response from Springhill suites on Mar 4, 2024
Thank you for taking the time to give us your feedback! We hope that you would stay with us again!

10/10 Excellent

Christina

Traveled with family and small children, Traveled with group
We LOVED Ashley at the front desk!!! She ROCKed the front desk as one of the best ever!! The main manager was sweet too with accommodating some white wine and taking time for me when there was a full lobby of people. The security officer to take time to walk across street when I would have been scared of the area. Going back to Ashley… she went above and beyond for my friend getting her a room close to us and understanding so nicely when we had an Expedia problem that was so nice. Super sweet!!
Stayed 2 nights in Feb 2024
Response from Springhill suites on Feb 26, 2024
Thank you for your feedback, we appreciate you staying with us! I will be sure to give this review to our front desk team!

10/10 Excellent

Tonja

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean. Hotel staff was helpful and nice. I loved being able to walk everywhere we needed to go. Will stay again!
Stayed 4 nights in Feb 2024
Response from Springhill suites on Feb 24, 2024
Thank you for taking the time to give us your feedback! We hope to see you again soon!

8/10 Good

Brayden

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice room
Stayed 1 night in Feb 2024
Response from Springhill Suites on Feb 24, 2024
Thank you for your response! We hope that you would choose to stay with us again soon!

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from springhill suites on Feb 23, 2024
Thank you for taking the time to give us your feedback!

4/10 Poor

Linette

Traveled with family
Breakfast was ok. Air/heating did not work properly. They would take the used towels, but not replace.
Stayed 5 nights in Feb 2024
Response from Springhill Suites on Feb 20, 2024
Thank you for taking the time to give us your feedback, I will make sure to give this information to all of our departments, to make sure that all of these areas are taken care of

10/10 Excellent

Jennifer

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location off major highway. Connected to Fairfield Suites. Walkable to dining and tourist attractions. Liquor store, gas station, and food options close to hotel. Rooms were very clean and comfortable. Free warm breakfast was decent, but would be nice if more options were available. Only 2 elevators available which is fine, IF not busy. Snacks available in lobby. Parking on site for $20/ngt. Overall good experience!
Stayed 2 nights in Feb 2024
Response from Springhill suites on Feb 20, 2024
Thank you for taking the time to give us your feedback! We are so pleased to hear that you had a great stay! We hope that you would choose to stay with us again if you ever return to Kentucky!

4/10 Poor

Angela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There wasn’t enough towels in our room and no one answered the front desk for assistance. The ice machine was 2 floors down and located at the Fairfield Suites. The ice bucket was filthy. The restroom was tiny, especially the sink. The highlight of our stay was the breakfast. The staff was great. I would not recommend anyone staying at this location. The money was not worth it.
Stayed 1 night in Feb 2024
Response from Springhill suites on Feb 20, 2024
Thank you for taking the time to give us your feedback, I will be sure to give this over to the entire leadership team to ensure that we do not have the same issues occur

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness
.
Stayed 1 night in Feb 2024
Response from Dakota on Feb 12, 2024
Hi Jessica-Thank you for your positive feedback. We hope to see you again when you visit Louisville.

8/10 Good

Bobbi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was in room 729. The shower door does not close all the way and the tray in the shower looks like it’s falling off. Bed wasn’t a plush as I hoped. Breakfast was good, and staff friendly.
Stayed 1 night in Feb 2024
Response from Springhill suites on Feb 12, 2024
Thank you for taking time to give us your feedback, We are pleased that you enjoyed your stay with us

10/10 Excellent

Penelope

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and friendly it was close to the hospital that I was doing the next morning to have surgery. The room was unbelievably beautiful.
Stayed 1 night in Feb 2024
Response from Springhill suites on Feb 12, 2024
Thank you for taking the time to give us your feedback! We hope that you would stay with us again!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, impressive
Stayed 1 night in Feb 2024
Response from Springhill suites on Feb 5, 2024
Thank you for taking the time to give us your feedback!

6/10 Okay

RAFAEL, Greensboro

Stayed 5 nights in Jan 2024
Response from springhill suites on Feb 2, 2024
Thank you for your feedback

6/10 Okay

Matthew

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is extremely outdated and needs remodeled. The carpet and walls look like they're going on 30 years old. There are obvious stains, marks, and damage all over. The room was in better condition but the mini fridge in my room would get only barely cool (even when turned on max). The parking entrance is also not well marked and easy to miss if you don't know where you're going. The breakfast was also below average compared to what I've had at other hotels recently.
Stayed 3 nights in Jan 2024
Response from Springhill suites on Jan 31, 2024
Thank you for taking the time to give us your feedback, we apologize for all of the inconveniences you had while staying with us!

10/10 Excellent

Jason, Cave City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Springhill Suties on Jan 26, 2024
Thank you for your feedback!

10/10 Excellent

Glory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There to be near my daddy in the hospital. They were very kind
Stayed 1 night in Jan 2024
Response from Springhill Suites on Jan 11, 2024
Thank you for staying with us and giving us your feedback

8/10 Good

Chris

Stayed 1 night in Jan 2024
Response from Springhill Suites on Jan 21, 2024
Thank you for your feedback!

10/10 Excellent

Glory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Springhill Suites on Jan 21, 2024
Thank you for your feedback! We hope to see you again soon

10/10 Excellent

Daniel, Blanchester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Great bed and pillows
Stayed 1 night in Jan 2024
Response from Springhill Suties on Jan 11, 2024
Thank you for your feedback

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay, would recommend
Stayed 1 night in Jan 2024
Response from Springhill Suites on Jan 11, 2024
Thank you for your feedback

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Springhill Suites on Jan 11, 2024
Thank you for your feedback.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Springhill suites on Jan 25, 2024
Thank you for taking the time to give us your feedback!

6/10 Okay

Garett

Stayed 2 nights in Jan 2024
Response from Springhill Suites on Jan 11, 2024
Thank you for your feedback

10/10 Excellent

jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Springhill Suites on Jan 11, 2024
Thank you for your feedback

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent.
Stayed 1 night in Dec 2023
Response from Springhill Suites on Jan 11, 2024
Thank you for your feedback

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Springhill Suites on Jan 11, 2024
Thank you for your feedback

10/10 Excellent

Kevin

Business traveler, Traveled with partner
Liked: Amenities
Close and convenient to where was staying
Stayed 2 nights in Dec 2023
Response from Springhill Suites on Jan 11, 2024
Thank you for your feedback.

10/10 Excellent

Steve

Stayed 1 night in Dec 2023
Response from Springhill Suites on Jan 21, 2024
Thank you for your feedback

10/10 Excellent

Shoua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very spacious and very nice. Parking was easy and the breakfast buffet was nice too. Nothing fancy but when it’s included, it is always a plus. Would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Springhill Suites on Jan 11, 2024
Thank you for taking the time to give us your feedback. We hope that you would stay with us again soon

6/10 Okay

susan

Stayed 1 night in Dec 2023
Response from Springhill Suites on Jan 11, 2024
Thank you for your feedback

8/10 Good

Donald and Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Springhill Suites on Jan 11, 2024
Thank you for your feedback

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Miracle
Absolutely amazing stay with family to celebrate Christmas Eve & Christmas day. Front desk clerk Ashley went above and beyond to make our holiday special
Stayed 2 nights in Dec 2023
Response from Springhill Suites on Jan 11, 2024
Thank you for your feedback!

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Miracle
Prior to checking friendly front desk clerk inform me of the deposit which I felt extremely high. We had loaded the cart with Christmas gifts. Ashley went above & beyond to make sure my family celebrated Christmas without me canceling and find another hotel.
Stayed 1 night in Dec 2023
Response from Springhill Suites on Jan 11, 2024
Thank you for your feedback, we hope that you would choose to stay with us again soon

10/10 Excellent

Garet

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how it was close to everything and simple and simply clean.
Stayed 1 night in Dec 2023
Response from Springhill Suites on Jan 11, 2024
Thank you for your feedback. We hope that you would stay with us again soon

10/10 Excellent

Rosa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff super friendly
Stayed 1 night in Dec 2023
Response from Springhill Suites on Jan 11, 2024
Thank you for your feedback

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stop
Entrance was a little tricky to find at night (it’s on Jefferson). Very friendly at check in. Room was clean and comfortable. Very typical breakfast. My only knock was that we had a room with the pullout couch. The extra bedding was not in the room. We called the front desk and housekeeping multiple times and nobody ever picked up.
Stayed 1 night in Dec 2023
Response from Springhill Suites on Jan 11, 2024
Thank you giving us your feedback

10/10 Excellent

Allison

Stayed 1 night in Dec 2023
Response from Springhill Suites on Jan 11, 2024
Thank you for your feedback.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Springhill suites on Feb 5, 2024
Thank you for your feedback! We hope to see you again soon