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Reviews of The Seelbach Hilton Louisville

4 out of 5
The Seelbach Hilton Louisville
500 S 4th St, Louisville, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 521 out of 1002 reviews" "
Rating 8 - Good. 279 out of 1002 reviews" "
Rating 6 - Okay. 120 out of 1002 reviews" "
Rating 4 - Poor. 56 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

David, Granger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights with my spouse. Meet another couple there for a long weekend. Had a wonderful time in and around the hotel. The breakfast was nice and the bar served great drinks in the evening. Had three of the appetizers which were all delicious. Will be back.
Stayed 3 nights in Apr 2024

10/10 Excellent

Emilian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice historic property (which comes with some signs of trying times, like marks on the ceiling). Very comfy bed, maid service was excellent. Wish they had a fridge in our room on the second floor, but making do with ice machine and our cooler we brought was fine.
Stayed 2 nights in Apr 2024

8/10 Good

ann

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Property is beautiful and historic. Check in was easy. Room is always wonderful as we stayed several times. Bartender and bar back was disappointing. For the cost of a pour, we don’t need someone cleaning glasses on their phone talking straight at us and an arrogant know it all bartender.
Stayed 1 night in Mar 2024
Response from Carlos on Apr 4, 2024
Thank you for taking the opportunity to review our facility, please accept my apologies for the experience you encounter at the Old Seelbach Bar. We strive to provide every guest with a personal and positive experience, we fail short to achieve our goal during your visit, your comments will be used to improve our guest experience. We hope you will give the Facility another opportunity in the near future.

6/10 Okay

Kimberly

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
Room not fully cleaned or stocked upon check in, but the stay was nice
Stayed 1 night in Mar 2024
Response from Carlos on Mar 27, 2024
Thank you for your review, please accept my apologies for the condition of your rooms upon arrival, I will follow up with the housekeeping manager to ensure your experience is used to improve our guest experience.

10/10 Excellent

Whitley

Stayed 1 night in Mar 2024

10/10 Excellent

Jay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful and unique place to stay, I love the history, and vicinity to 4th street live activities
Stayed 1 night in Mar 2024
Response from Carlos on Mar 27, 2024
We appreciate your business and review.!

10/10 Excellent

Irina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful historic hotel close to everything you need in the city. Great service, friendly staff, convenient location. Did a quick tour of the hotel. Highly recommend.
Stayed 2 nights in Mar 2024
Response from Carlos on Mar 27, 2024
Thank you for your review!

6/10 Okay

Sarah

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel centered in the middle of Downtown Louisville nightlife and Whiskey Row. Loved the location and the 1920’s feel. Unfortunately they did not have room service at the time, found a previous patrons belonging and their tv was difficult to use, so I couldn’t give the facility 5 stars. The staff made the experience quite enjoyable and Patrick in the guardsman brought it back to 5 stars overall. He provided an incredible in-depth history of the building and development of Louisville with some personal accounts that were incredible. We are very excited to come back one day and take the haunted mansion tour with him!! Thank you for a wonderful stay. See y’all real soon!
Stayed 1 night in Mar 2024
Response from Carlos on Mar 27, 2024
Thank you for taking the opportunity to review our facility, we are in the process to add more amenities to the facility, marketplace, room service

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carlos on Feb 23, 2024
Thank you!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service
Disliked: Amenities
This historic hotel was the pride of the city, now it’s a little worn but the history is incomparable! I wish the dining experience was more upscale, the old girl could use a face lift.
Stayed 1 night in Jan 2024
Response from Carlos on Feb 23, 2024
Thank you for taking the opportunity to review our facility, we are in the last stage to initiate a complete renovation of the facility, enlarging the room re-designing bathroom and enhancing the historic elements of the Hotel.

10/10 Excellent

Yuya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Carlos on Feb 23, 2024
Thank you!

10/10 Excellent

Lori

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love hotels with history, archtecture and a good var/restaurant. The Seelbach checked all these boxes and more. The hotel is beautiful, we were here just after Christmas and the decoratio s added to the beauty. We had dinner at the Old Seelbach. The bbq pork nachos were great, and the portions were generous. My husband lived the pork and wished they had it as a sandwich. Hit brown were also very good. The Seelback cocktail was ok, but the old fashioned was one of the best I have ever had, and i have hada few over the years. This was a birthday trip, and certainly one of my most memorable.
Stayed 1 night in Dec 2023
Response from Carlois on Feb 23, 2024
Thank you!

4/10 Poor

Carter, Charlotte

Disliked: Property conditions & facilities
Hallways smelled musty and like dirty laundry. Breakfast and wait staff was excellent.
Stayed 2 nights in Dec 2023
Response from Carlos on Dec 27, 2023
Thank you for your review, please accept our apologies fort the inconvenience experience during your stay, my apologies, our Housekeeping Department is reviewing your comments to improve our guest experience.

4/10 Poor

joseph

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Noise. Pool closed gym not maintained
Stayed 1 night in Dec 2023

6/10 Okay

Donald

Traveled with partner
Liked: Cleanliness, staff & service
The photo used when booking the King Bed room is larger than it actually is. The picture displays 2 sitting chairs with a table in addition to the bed and desk. These rooms don’t have sitting chairs. False advertising. The front desk agreed with what we were saying and offered for us to check out and receive a refund. Little late in the day to do all that so we stayed. If we had known the room was so small, we would’ve stayed at the Brown where the King size rooms are larger with sitting area and the same price. The room didn’t have a small fridge or microwave. We were looking for another historic hotel in the area. The room was clean and bed comfy. Climate control in the room worked well. The decor gave us the vibe we were looking for in an older hotel. The breakfast buffet was good. They are pricey similar to other hotels around that area. We parked in a lot next to the hotel. $23 for the night wasn’t bad. I believe they have a parking garage with the price close to the same. Our stay wasn’t terrible. The marketing team at the Seelbach needs to advertise with the photo of the actual room.
Stayed 1 night in Dec 2023
Response from Car on Dec 27, 2023
Thank you for the taking the opportunity to review our facility, we appreciate your comments. Our Ownership and Management team are reviewing your comment, we always looking for ways to improve the guest experience.

10/10 Excellent

Mindy

Stayed 3 nights in Nov 2023
Response from Carlos on Dec 27, 2023
Thank you for your review!

10/10 Excellent

Bruce

Stayed 1 night in Nov 2023
Response from Carlos on Dec 13, 2023
Thank you for your review.!

10/10 Excellent

Kim

Stayed 1 night in Nov 2023
Response from Carlos on Nov 16, 2023
We appreciate your business and review.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Seelbach was the perfect place for us to start our Bourbon Trail adventure. Very historic with modern amenities.
Stayed 1 night in Nov 2023
Response from Carlos on Nov 11, 2023
Thank you!

10/10 Excellent

Page

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Carlos on Nov 9, 2023
Thank you!

10/10 Excellent

Keon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a late dinner and walk.
Stayed 1 night in Nov 2023
Response from Carlos on Nov 9, 2023
Yor review is much appreciated..

8/10 Good

Michael J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Carlos on Nov 9, 2023
Thank you for your review.

8/10 Good

Ana

Liked: Amenities, property conditions & facilities
Place has lots of history very centrally located.
Stayed 4 nights in Oct 2023
Response from Carlos on Nov 2, 2023
Thank you for visiting the Seelbach Hilton and taking the opportunity to review our facility.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from carlos on Nov 2, 2023
Thank you!

10/10 Excellent

Selena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Carlos on Nov 2, 2023
Thank you!

6/10 Okay

Christopher

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
It was a nostalgic property and cool to stay in for the historic value. However the rooms were pretty outdated, even if they were trying to go for an older look.
Stayed 3 nights in Oct 2023
Response from Carlos on Oct 26, 2023
Thank you for your review we are in the final stage of initiating a complete renovation of the facility.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Will stay again. And great location, close to everything
Stayed 1 night in Oct 2023
Response from Carlos on Oct 26, 2023
Thank you for your review we happy you enjoy your stay.

10/10 Excellent

Carl

Stayed 2 nights in Oct 2023
Response from Carlos on Nov 16, 2023
Thank you!

8/10 Good

Billy

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Carlos on Oct 26, 2023
Thank you!

8/10 Good

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was beautiful, the Beds were comfortable. Close to lots of restaurants within walking distance. Parking was a bit of a task but not horrible. A few of the bulbs in the Bathroom lights were blown making it dark. AC unit was noisy. Overall a great place to stay.
Stayed 1 night in Oct 2023
Response from Carlos on Nov 2, 2023
Thank you for taking the opportunity to review our facility, your comments will help us improve our customer service experience.

10/10 Excellent

Noreen

Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Beautiful hotel! Valet parking the best! Safe area and close to attractions.
Stayed 2 nights in Oct 2023
Response from carlos on Oct 26, 2023
Thank you for taking the opportunity to review our facility.

6/10 Okay

Alex

Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Carlos on Nov 2, 2023
Thank you for your review.

4/10 Poor

scott

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Indifferent front desk employees plus valet parking in the street equal a poor stay.
Stayed 2 nights in Oct 2023
Response from Carlos on Oct 14, 2023
Thank you for taking the opportunity to review our facility we appreciate your comments as we are constantly looking for ways to improve our guest experience.

8/10 Good

gretchen

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Love the hotel and location. Room we were in was small and bathroom very small and shower too small plus door stuck and hard to open and close it.
Stayed 1 night in Oct 2023
Response from Car on Oct 11, 2023
Thank you for your review, we are on the last stage to initiate a complete renovation of the facility addressing room size and bathroom and many other areas.

8/10 Good

Mark

Traveled with family
Liked: Staff & service
Nice old hotel. Staff was good but not great. Screw up on room. 4th Street Live is nice but not great. Steak restaurant nearby is closed for good. Too many homeless in area.
Stayed 1 night in Oct 2023
Response from Carlos on Oct 11, 2023
Thank you for taking the opportunity to review, the city is working with the authorities to improve the homeless situation in the city, i will address the staff short coming with the department heads, my apologies.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Carlos on Oct 11, 2023
Thank you!

8/10 Good

Ray

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bourbon Trail Weekend with Friends
Great location, accommodations, and customer service. Would definitely stay here again. Just remember to ask for a refrigerator in your room if needed.
Stayed 3 nights in Sep 2023
Response from Carlos on Oct 4, 2023
Thank you for your review!

8/10 Good

Adrienne, Orlando

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beautiful historical building. Rooms were cramped, not a lot of extra room. Bathroom was small. Great location. Hotel Bar was marvelous.
Stayed 3 nights in Sep 2023
Response from Carlos on Oct 4, 2023
Thank you for taking the opportunity to fill a review for the hotel. I'm very happy to share that we are in the last stage to initiate a complete renovation of the facility addressing, room configuration, bathroom size and amenities for the property.

10/10 Excellent

Kevin, New Palestine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is awesome
Stayed 1 night in Sep 2023
Response from Carlos on Sep 25, 2023
Thank you!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Carlos on Sep 20, 2023
Thank you!

6/10 Okay

Janice

Traveled with partner
What a gorgeous historic hotel. For the room rate, there were a few issues. Cold water from faucet was just a trickle. No daily housekeeping or bellpersons. Small room & bathroom.
Stayed 2 nights in Sep 2023
Response from Carlos on Sep 20, 2023
Thank you for taking the opportunity to review our facility please accept my apologies for the deficiencies you encounter during your stay we are in the last stage to initiate a complete renovation of the facility addressing room size and bathroom size.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Old Beauty
Great old beauty of a hotel. Kind, friendly & ultra competent staff. Super comfy bed. Near down town.
Stayed 1 night in Sep 2023
Response from Carlos on Sep 20, 2023
Thank you for your review!

10/10 Excellent

Keon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully historic hotel with a high quality restaurant and bar.
Response from Carlos on Sep 7, 2023
Thank you for taking the opportunity to review our facility we hope for your prompt return.

10/10 Excellent

Keon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and great food options
Stayed 1 night in Sep 2023
Response from Carlos on Sep 7, 2023
Thank you! We are very happy you enjoyed your stay.

8/10 Good

Brian R

Stayed 1 night in Sep 2023
Response from Carlos on Sep 25, 2023
Thank you for your review!

6/10 Okay

Deborah

Traveled with family
Liked: Staff & service
Room was so small.. switched to another room, and tv broken.
Stayed 1 night in Sep 2023
Response from Carlos on Sep 3, 2023
Thank you for your review, please accept my apologies for the inconvenience you encounter during your visit to the Seelbach Hilton, we are in the last stage to initiate a complete renovation of the facility addressing your observations.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Aug 2023
Response from Carlos on Sep 7, 2023
Thank you for your review.

8/10 Good

Kjell

Traveled with family
Liked: Cleanliness, staff & service
Unique historical building.
Stayed 1 night in Aug 2023
Response from Carlos on Aug 9, 2023
Thank you for taking the opportunity to review, our facility.