Ratings based on 902 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

Basically slept a crown plaza sign on a Motel 6

Posted Dec 7, 2017
Ashley who checked me in, he was completely rude and barely said two words to me. I booked a king room on a high floor I get there they only have one king room available and it is a handicap room on the first floor. No big deal. I get to my room there’s no hot water to take a shower. The bed was like sleeping on lumpy 2x4’s, the smell of cigarette smoke from outside coming into the room , the dried blood in the bathroom sink, and the noise the hallways made this stay miserable. They basically took the old executive west, which was no better than a Motel 6 or a super eight, and put a crown plaza sign on it. Do not waste your money staying in this dump I moved to the Hilton Garden Inn Airport and they are wonderful and always have been
Comment from Hotel Management
Dec 12, 2017 by Nona W. , Hotel Management
We appreciate your candid feedback from your stay at the Crowne Plaza Louisville. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. I will be following up with our housekeeping team as well with the front desk, as to what happened. Please accept our apologies that we were not able to exceed your expectations and we hope you will reconsider staying with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Temecula Ca

Great Location

Posted Dec 7, 2017
Has a shuttle that picks you up from the airport for free very fast pick us up within 5 minutes. Very friendly and close to the airport very convenient for when we leave at 6 a.m. for our departure flight.
Comment from Hotel Management
Dec 7, 2017 by Nona W. , Hotel Management
Thank you for the great rating! We definitely have to agree with you on our location; just steps from the Fair and Expo center, shopping, and main attractions! We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Nov 17, 2017
Paid for King Size Bed Room, Got double bed room instead and didn’t get reimbursed for it.
Comment from Hotel Management
Nov 19, 2017 by Nona W. , Hotel Management
Thank you for your survey, please reach out to us and we will try to make this right!
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville Kentucky

Great Place

Posted Nov 2, 2017
Great place to stay If you have to catch an early flight st SDF.
Comment from Hotel Management
Nov 5, 2017 by Nona W. , Hotel Management
Thank you for the great rating and comments!
5 out of 5
Recommended
for Everyone
by A verified traveler from Campbellsville, KY

Very nice hotel close to the airport

Posted Oct 29, 2017
Pros: Friendly Staff
Cons: More shuttle services
Great place to stay convenient to the airport and other attractions in Louisville. Very helpful staff. A nice place to stay if you need access to the fairgrounds.
Comment from Hotel Management
Oct 30, 2017 by Nona W. , Hotel Management
Thank you for the perfect score and wonderful comments, we look forward to your return.
3 out of 5
by A verified traveler from Aurora, IL

Our Visit

Posted Oct 24, 2017
We thought we were going to a first rate hotel. Overall adequate but our biggest issues were as follows: - Price was to include breakfast each day and coupons said max of $13 for anything but at restaurant they only gave is $10 credit unless we got the buffet. Thus we lost for the two of us $18 for our days there - The hotel was very crowded and all they had for a king size bed was queen sheets. I will let you image how well these fit especially when you were in the bed. I rate this only fair
Comment from Hotel Management
Nov 5, 2017 by Nona W. , Hotel Management
Dear Alan, Thank you for your comments, we do apologize the error and would like to make this right, please contact the front office manager. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and nice

Posted Oct 23, 2017
Clean and comfortable staff very nice. Only stayed one night but very comfortable
Comment from Hotel Management
Dec 9, 2017 by Nona W. , Hotel Management
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2017
Great hotel. Super close to airport, and didn’t even hear any airport noise on our side of the hotel. Very clean. Didn’t use the pool or restaurants on site. Free 24-hour shuttle to the hotel and convention center
Comment from Hotel Management
Oct 19, 2017 by Nona W. , Hotel Management
THANK YOU!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lethbridge, Alberta, Canada

Nice hotel near the airport with shuttle service

Posted Oct 8, 2017
We enjoyed our stay at this hotel, staff were friendly and attentive, and when I asked for an extra blanket , they delivered a warm one! Greatly appreciated!
Comment from Hotel Management
Oct 19, 2017 by Nona W. , Hotel Management
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Wrong dates

Posted Sep 27, 2017
The staying dates were 2 nights instead of 3 night.
Comment from Hotel Management
Sep 28, 2017 by Nona W. , Hotel Management
Thank you for you survey, we are truly sorry there were issues with your reservation dates. We do hope you return again.