Ratings based on 863 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Denver Co

We expected more

Posted Sep 19, 2017
Front desk was not helpful. I had to ask about amenities, breakfast, a cart for luggage. Obviously we were not their target customer as we were driving through with a brief stop. It is located near the airport and they seemed well equipped to handle that type of client (though the check in line was very long one time as we passed through the lobby.)
3 out of 5
by A verified traveler

Disappointing

Posted Sep 18, 2017
We were disappointed in the hotel as our enamel on our tub was chipping off in several places. The staff was very accommodating but we would not stay at this location again.
Comment from Hotel Management
Sep 19, 2017 by Nona W. , Hotel Management
Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that criteria. Your willingness to share your thoughts with us is genuinely appreciated. We truly apologize for the inconvenience and worry that this has caused you
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2017
Very accommodating. Will return again and will highly recommend
Comment from Hotel Management
Sep 1, 2017 by Nona W. , Hotel Management
Thank you for your great review!
4 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, KY

Nice hotel very convenient to the airport.

Posted Aug 23, 2017
Pleasant hotel with large rooms. Very convenient to Watterson Expressway and airport. Rooms are due for updating but still serviceable.
Comment from Hotel Management
Aug 27, 2017 by Nona W. , Hotel Management
Thank you for your comments and review! Hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, Ky

Very friendly hotel.

Posted Aug 23, 2017
Our stay was excellent. Close to airport so we left our car there and took the shuttle they provide to the airport. So awesome. Drivers very friendly and helpful. Would use this hotel and the shuttle again!
Comment from Hotel Management
Aug 27, 2017 by Nona W. , Hotel Management
Thank you for your comments, i will be sure to let our drivers know what a great job they did.. Hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from new orleans

Front Desk

Posted Aug 17, 2017
The Ladies at the Front Deak were especially helpful since I got there at almost Midight and were very accommodating!
Comment from Hotel Management
Aug 27, 2017 by Nona W. , Hotel Management
THANK YOU! we do love to hear when we do thing right! hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Friendly staff, great pool area

Posted Aug 13, 2017
Hallways were not clean, but the room and bathroom were. The staff was very helpful and friendly. The kids enjoyed the pool and there was a nice pool deck area for parents.
Comment from Hotel Management
Aug 29, 2017 by Nona W. , Hotel Management
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2017
Pros: Close to airport and nearby attractions.
Cons: Staff did not appear in a hurry to get us to airport. We were forced to take a cab to avoid missing our flight.
Location: Six Flags, Churchill Downs, University of Louisville
Stayed because was convenient to airport. Room was clean and comfortable. Staff friendly. This hotel does cater to convention-goers, it appears, and what I would refer to as a "blue collar" crowd. Not a place I would take my family, but convenient if you want to stay close to airport. We did request shuttle service to airport at the concierge desk, and was told "he'll be right back" (shuttle was parked outside, but no sign of driver). Waited 25 minutes and never saw him, so we were forced to take a cab to avoid missing our flight.
Comment from Hotel Management
Jul 18, 2017 by Nona W. , Hotel Management
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and and will be addressing these issues with our bell staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent customer service! Clean!!

Posted Jul 9, 2017
We stayed here and went to Kentucky kingdom! They provided us with a shuttle there and back! Rooms are very spacious and clean. Beautiful pool. Very attentive staff!
Comment from Hotel Management
Jul 13, 2017 by Nona W. , Hotel Management
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Within walking distance to Kentucky Kingdom.

Posted Jul 3, 2017
It was okay. A little pricey for the room, but it was convenient.
Comment from Hotel Management
Jul 5, 2017 by Nona W. , Hotel Management
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.