Ratings based on 876 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2017
Great hotel. Super close to airport, and didn’t even hear any airport noise on our side of the hotel. Very clean. Didn’t use the pool or restaurants on site. Free 24-hour shuttle to the hotel and convention center
Comment from Hotel Management
Oct 19, 2017 by Nona W. , Hotel Management
THANK YOU!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lethbridge, Alberta, Canada

Nice hotel near the airport with shuttle service

Posted Oct 8, 2017
We enjoyed our stay at this hotel, staff were friendly and attentive, and when I asked for an extra blanket , they delivered a warm one! Greatly appreciated!
Comment from Hotel Management
Oct 19, 2017 by Nona W. , Hotel Management
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Wrong dates

Posted Sep 27, 2017
The staying dates were 2 nights instead of 3 night.
Comment from Hotel Management
Sep 28, 2017 by Nona W. , Hotel Management
Thank you for you survey, we are truly sorry there were issues with your reservation dates. We do hope you return again.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Miss match

Posted Sep 27, 2017
The booking dates were wrongly imputed at the checkin counter.
Comment from Hotel Management
Sep 30, 2017 by Nona W. , Hotel Management
Again, we are so sorry there were issues with your dates, we do our best to have everything correct at the time of check in.
3 out of 5
by A verified traveler from Denver Co

We expected more

Posted Sep 19, 2017
Front desk was not helpful. I had to ask about amenities, breakfast, a cart for luggage. Obviously we were not their target customer as we were driving through with a brief stop. It is located near the airport and they seemed well equipped to handle that type of client (though the check in line was very long one time as we passed through the lobby.)
Comment from Hotel Management
Sep 28, 2017 by Nona W. , Hotel Management
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations
3 out of 5
by A verified traveler

Disappointing

Posted Sep 18, 2017
We were disappointed in the hotel as our enamel on our tub was chipping off in several places. The staff was very accommodating but we would not stay at this location again.
Comment from Hotel Management
Sep 19, 2017 by Nona W. , Hotel Management
Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that criteria. Your willingness to share your thoughts with us is genuinely appreciated. We truly apologize for the inconvenience and worry that this has caused you
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2017
Very accommodating. Will return again and will highly recommend
Comment from Hotel Management
Sep 1, 2017 by Nona W. , Hotel Management
Thank you for your great review!
4 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, KY

Nice hotel very convenient to the airport.

Posted Aug 23, 2017
Pleasant hotel with large rooms. Very convenient to Watterson Expressway and airport. Rooms are due for updating but still serviceable.
Comment from Hotel Management
Aug 27, 2017 by Nona W. , Hotel Management
Thank you for your comments and review! Hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, Ky

Very friendly hotel.

Posted Aug 23, 2017
Our stay was excellent. Close to airport so we left our car there and took the shuttle they provide to the airport. So awesome. Drivers very friendly and helpful. Would use this hotel and the shuttle again!
Comment from Hotel Management
Aug 27, 2017 by Nona W. , Hotel Management
Thank you for your comments, i will be sure to let our drivers know what a great job they did.. Hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from new orleans

Front Desk

Posted Aug 17, 2017
The Ladies at the Front Deak were especially helpful since I got there at almost Midight and were very accommodating!
Comment from Hotel Management
Aug 27, 2017 by Nona W. , Hotel Management
THANK YOU! we do love to hear when we do thing right! hope to see you again soon!