Ratings based on 615 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from kentucky

Nice close to stadium

Posted Nov 21, 2017
Employees very helpful and nice.. very friendly atmosphere. I will stay again
Comment from Hotel Management
Nov 22, 2017 by General Manager, Hotel Management
Dear Barb, thank you for staying at the Four Points by Sheraton Louisville Airport. We are delighted to read you liked our convenient location and courteous service. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Brandon Fullen, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 25, 2017
Pros: staff was proffesional, accomodating exspecially David shuttle bus driver
Location: excellent location with in reasonable driving distance for most attractions
My only suggestion is to put microwaves in the rooms
Comment from Hotel Management
Oct 26, 2017 by General Manager, Hotel Management
Dear Guest, thank you for choosing the Four Points by Sheraton Louisville Airport for your visit to our city and for sharing your review with other travelers. We love to hear that you rested well and that our facilities and services were perfect for your needs. Thank you once more, and we hope you will make us your home the next time you are in this area. Sincerely, Brandon Fullen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Oct 25, 2017
Nice food at bistro. Helpful staff. Free shuttle from airport.
Comment from Hotel Management
Oct 26, 2017 by General Manager, Hotel Management
Dear Aussie, thank you for your excellent review of the Four Points by Sheraton Louisville Airport and for recommending us to future travelers. Your comments are much appreciated and serve as a great tool to let us know how we are doing. Thanks for making us your home away from home, and we look forward to your next visit! Sincerely, Brandon Fullen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean

Posted Oct 23, 2017
Super friendly staff. Nice hotel. Had to track down shampoo bc it was missing from our room but they replaced it, no problem
Comment from Hotel Management
Oct 24, 2017 by General Manager, Hotel Management
Dear Guest, thank you for the fantastic review and for taking the time to recognize our hotel. We are delighted the service we provided far exceeded your expectations, and we appreciate you sharing this experience with other travelers. We hope to welcome you back soon for another outstanding stay at the Four Points by Sheraton Louisville Airport. Sincerely, Brandon Fullen General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryville, TN

Nice hotel near downtown Louisville

Posted Oct 22, 2017
Pros: Location
Cons: Breakfast that cost $10.00 plus tax should have been hot and fresh. Instead the eggs, sausage, bacon and biscuits were all cold.
Location: Anything downtown Louisville and Churchill Downs.
The hotel was convenient to things we wanted to see and do. The price was moderate.
Comment from Hotel Management
Oct 23, 2017 by General Manager, Hotel Management
Dear Bill, thank you for your excellent review of the Four Points by Sheraton Louisville Airport, and for pointing out our convenient location to downtown Louisville and Churchill Downs. There is so much to see and do in Louisville, and our guests love being so close to so many of our city's attractions. We are delighted you enjoyed your time with us and look forward to welcoming you back for another stay. Sincerely, Brandon Fullen, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great hotel and skip the breakfast.

Posted Oct 8, 2017
Hotel and staff are wonderful. The breakfast buffet was overpriced and inedible. Great hotel. Just eat somewhere else.
Comment from Hotel Management
Oct 9, 2017 by General Manager , Hotel Management
Dear Rob, thank you for the fantastic review and for taking the time to recognize our hotel. We are delighted the service we provided far exceeded your expectations, and we appreciate you sharing this experience with other travelers. We hope to welcome you back soon for another outstanding stay at the Four Points by Sheraton Louisville Airport. Sincerely, Brandon Fullen, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

good location easy access to downtown and U Of L

Posted Oct 4, 2017
Pros: location. free aps at bar.
Cons: nothing.
Location: Churchill downs race track. U of L football. great local restaurants.
Was at a convention. needed to extend my check out. no problem. very accommodating..
Comment from Hotel Management
Oct 4, 2017 by General Manager, Hotel Management
Dear Guest, thank you for choosing the Four Points by Sheraton Louisville Airport for your visit to our city. We are delighted to know our location close to various attractions of the city was convenient for your needs and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Brandon Fullen, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, MO

Good hotel at good price

Posted Sep 6, 2017
This hotel was very nice. The young man at the desk when we checked in was very helpful. The only drawback was no breakfast except in the somewhat expensive restaurant. There were other options nearby however.
5 out of 5
Recommended
for Everyone
by A verified traveler from STL

Loved this hotel!

Posted Sep 4, 2017
This hotel is absolutely wonderful! The staff were all very kind and accommodating and the room was bigger and cozier than I could have ever expected! The bed was so comfortable I didnt want to get out of it! A very pleasant experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Average place to stay

Posted Sep 4, 2017
Pros: Price
Cons: cleanliness of rooms
Location: Across the street from the KY fairgrounds and Ky Kingdom Amusement park. Close to Churchill Downs and University of Louisville.
The staff was great. Very friendly. The price was great but the room wasn't as clean as I would like. The bedding had stains. The bathroom walls were dirty and needed to be wiped down.
Comment from Hotel Management
Sep 4, 2017 by manager , Hotel Management
Dear guest, Thank you for posting your comments regarding your visit with us. We are sorry for mistakes in the servicing of your room. We are working to correct areas where we fell short so future problems can be prevented. We appreciate you being our guest and we hope you will come back soon to experience the outstanding stay you should have had this time. Molli Boufford Guest Experience Manager