Exterior

Reviews of Red Roof Inn Louisville Fair and Expo

2 out of 5
Red Roof Inn Louisville Fair and Expo
3322 Red Roof Inn Pl, Louisville, KY

Reviews

7.8

Good

Rating 10 - Excellent. 357 out of 1001 reviews" "
Rating 8 - Good. 365 out of 1001 reviews" "
Rating 6 - Okay. 129 out of 1001 reviews" "
Rating 4 - Poor. 67 out of 1001 reviews" "
Rating 2 - Terrible. 83 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Chawna

Liked: Staff & service
Disliked: Cleanliness
It’s a motel near the airport
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 17, 2024
Dear Chawna, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LOUISVILLE FAIR AND EXPO. I am happy that you were pleased with our hotel which was close to the airport. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

Keri

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated.
Stayed 2 nights in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 17, 2024
Dear Keri,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRMONT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the hotel being outdated. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Great chicken place right in front named Yummy Pollo you must check out! The staff are always wonderful!
Stayed 3 nights in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 17, 2024
Hello April, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE FAIR AND EXPO and I appreciate your 5/5 score following your stay. It's great to read that you found our staff to be always wonderful and that we were located close to a nice restaurant that serve chicken. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

William

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 17, 2024
Hello William, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE FAIR AND EXPO and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

Burton, Brookfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Samantha RediResponse Specialist on Apr 14, 2024
Thank you for your positive rating, Burton. The staff at the RED ROOF INN LOUISVILLE FAIR AND EXPO and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

6/10 Okay

roger

Liked: Cleanliness, staff & service, property conditions & facilities
The tv
Stayed 2 nights in Mar 2024
Response from Chirell RediResponse Specialist on Mar 31, 2024
Dear Roger,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Louisville Fair and Expo. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Chirell Red Roof ManagementRediResponse Specialist

8/10 Good

Edgard

Traveled with family
Access to the building very difficult construction on the area
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 28, 2024
Dear Edgard,Thank you for taking the time to tell us about your experience at the Red Roof Inn Louisville Fair and Expo. We appreciate your 4/5 score following your stay. However, We're sorry to hear about the inconvenience caused as you mentioned that it was difficult to access the building as due to construction in the area. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please do not hesitate to let the front desk know. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Harley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 19, 2024
Dear Harley, We at the RED ROOF INN LOUISVILLE FAIR AND EXPO are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and staff is always friendly. Great eating options at Yummy Pollo, Mexican, or Chinese in front of the hotel. Convenient to the Expo Center or to KICC.
Stayed 2 nights in Mar 2024
Response from Tianna RediResponse Specialist on Mar 14, 2024
Hello April, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Louisville Fair and Expo appreciate your 5/5 score following your stay. It's great to read that you were pleased with the cleanliness of the room and the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay. air was the only part that was bad.
Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on Mar 12, 2024
Thank you for taking a moment to leave a review, Brooklyn. The staff and I at the RED ROOF INN LOUISVILLE FAIR AND EXPO appreciate your 4/5 score. However, you indicated that your experience was dampened due to your charges. As per our policy, a 25 early check-in fee is required from all guests. Also as it relates to parking, 15 per day parking fee is required from all guests with in and out privileges. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused.Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 21, 2024
Hello Aaron, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Louisville Fair and Expo and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Thomas, Ironton

Liked: Staff & service
Construction at Speedway created a "jakey" entrance road and situation. That is really not RRI fault though. Solid 2 star hotel that takes care of all your basic needs. Staff very polite and ready to take care of needs.
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 11, 2024
Dear Thomas,Thank you for taking the time to write a review of your stay at the RED ROOF INN LOUISVILLE FAIR AND EXPO. The staff and I value you as our guest and appreciate your 3/5 score following your stay. The situation you described regarding the construction on the speedway was truly disheartening to hear. However, I am happy we were able to take care of your basic needs and you were pleased with our polite staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

2/10 Terrible

Bersabeh

Stayed 2 nights in Feb 2024
Response from Tianna RediResponse Specialist on Mar 26, 2024
Hello Bersabeh, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Louisville Fair and Expo and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

Mitchell

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Feb 29, 2024
Hello Mitchell, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Louisville Fair and Expo and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Al

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was simple, but very clean and attractive. Super convenient to Audubon Hospital for an early morning test so we didn't have to leave our house at 3 am for a 2 hour drive. We will be back!
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 28, 2024
Hello Al, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Louisville Fair and Expo. I'm thrilled to read that you were pleased with the upkeep of the room, the cleanliness and the convenience of the hotel being in close proximity to the Audubon Hospital, prompting your 5/5 rating. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction in the area. Had trouble getting to the motel
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 28, 2024
Dear Peggy, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Louisville Fair and Expo. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting your 5/5 rating. Please accept our sincerest apologies as it seemed your stay felt short of your expectation due to the encounter you had getting to the hotel. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Peter

Stayed 3 nights in Feb 2024
Response from Carla RediResponse Specialist on Mar 21, 2024
Hello Peter, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Louisville Fair and Expo and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Sandy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had stayed here a few weeks ago. The quality of the room itself was excellent. Very clean and the bed was comfortable so when we had to come back we decided to stay here again. What we DID NOT like this time was the police showing up before midnight and banging on the door next to our room. All of the yelling and screaming as they took someone away. Right after they left the party started in the room on the other side of us and did not stop until after 2:00 am. When I complained to the clerk the next morning, she was very apologetic but said there were no notes mentioning any of this. This was no surprise since the night clerk apparently couldn't be bothered with people trying to check in late. It took several minutes for her to come check us in as well as two other people that was waiting before we got there. When she finally came out of the office she couldn't even put her cell phone down long enough to be pleasant while checking us all in. I have no clue how she could possibly have missed all of the flashing lights from the police cars right in front of the building. We will not stay here again.
Stayed 2 nights in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 27, 2024
Dear Sandy, Thank you for writing to us about your recent stay at our hotel Red Roof Inn Louisville Fair and Expo. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to our Red Roof management's attention for further review.  Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

cody

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around just a really nice place to stay at
Response from Nishaye RediResponse Specialist on Feb 27, 2024
Hello Cody, Thank you for taking the time to tell us about your experience at the Red Roof Inn Louisville Fair and Expo. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay, prompting your 4/5 score. I can't begin to express how much it means to our Red Roof management to hear from guests like you who had a great experience. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

KARA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
lost reservation, tv remote was broken, and restaurants in near by area low quality.
Stayed 3 nights in Feb 2024
Response from Tianna RediResponse Specialist on Feb 25, 2024
Dear Kara,Thank you for taking the time to tell us about your experience at the Red Roof Inn Louisville Fair and Expo. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the broken television and the reservation situation you described. While our top priority is to deliver positive customer service to our guest, it appears we fell short with you and for that, I sincerely apologize. Red Roof team is committed to satisfying our guests, so we are very thankful for your feedback.I have shared your feedback with management to ensure that your concerns are addressed. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Red Roof Management

10/10 Excellent

Roger

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even with this property being close to the highway, every room on every stay has been quiet. A good nights sleep.
Stayed 2 nights in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 17, 2024
Dear Roger, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn Louisville Fair and Expo. We are happy to hear that you enjoyed all aspects of your stay especially the tranquility of the room and the convenience of the location, prompting your 5/5 rating. I can't begin to express how much it means to our Red Roof staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jason

Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Mar 21, 2024
Hello Jason, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE FAIR AND EXPO and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy the stay, but still haven't got my deposit back
Stayed 1 night in Feb 2024
Response from Olivia RediResponse Specialist on Feb 10, 2024
Hi Roger, Thank you for sharing your feedback following your experience at the Red Roof Inn Louisville Fair and Expo. I am glad you enjoy your stay resulting in a 5/5 score. However, I researched your reservation and verified that the 50-security deposit was refunded to your MasterCard ending in 9422 on 02/03/2024. It's important to note that it can take up to 10 business days for the funds to appear on your statement. Please check back after the appropriate amount of time and let Red Roof know if you have any concerns what-so-ever.Thank you,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
For the price, it felt pretty safe. Clean room but just a little to small to put luggage anywhere convenient. No refrigerator, coffee maker, microwave or any such conveniences. The TV remotes are apparently sanitize-able but they don't work very well. The buttons don't respond half the time. The staff was great and responded quickly when a car was blasting bass from it's stereo in the parking lot outside our room one night.
Stayed 5 nights in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 7, 2024
Hello Scott,Thank you for taking the time to tell us about your experience at the Red Roof Inn Louisville Fair and Expo. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that your room was satisfactory and the value to price ratio met your expectations, prompting your 4/5 rating. On your next stay should you need any assistance with our amenities, please speck with our front desk personnel immediately so we can take care of the issue to ensure your comfortable. Your feedback is important to us and your comments will be shared with management in an effort to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Marcia

Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Mar 21, 2024
Hello Marcia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE FAIR AND EXPO and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Sandy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the bed was comfortable, and the area was quiet.
Stayed 2 nights in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 7, 2024
Dear Sandy,Thank you for taking the time to tell us about your experience at the Red Roof Inn Louisville Fair and Expo. We are delighted to hear that you had a wonderful experience during your stay with us and you loved the cleanliness of the room, prompting your 5/5 score. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable visit. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. Our Red Roof team look forward to welcoming you back on your next visit.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Harold

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a nice motel. Clean room. Neighborhood did not seem very attractive.
Stayed 2 nights in Jan 2024
Response from Carla RediResponse Specialist on Feb 6, 2024
Dear Harold, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Louisville Fair and Expo. I am glad to read that you were pleased with our hotel and the cleanliness of the room. However, it seemed your stay fell short of your expectation due to the situation you described regarding the location of our property not being to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Christopher

Liked: Staff & service, amenities, property conditions & facilities
1. Had to deal with heavy jackhammer sound issues all day every day due to construction close by. This was something beyond the control of the hotel, but I had to tolerate the sound. 2. When I checked out at 4:15 in the morning (3 Feb 24), there was no one at the overnight desk to turn in my room key. Waited for 20 minutes, but no attendant. Called a couple of times while I was on the road with no response and later (about 11:00) was able speak to an attendant to confirm that they got the keys and completed my paperwork.
Stayed 10 nights in Jan 2024
Response from Nishaye RediResponse Specialist on Feb 7, 2024
Hello Christopher, Thank you for sharing your feedback with us from your recent stay at the Red Roof Inn Louisville Fair and Expo. We apologize for any inconvenience caused regarding the less than ideal check in process and the possible noise disturbance. Please accept our sincerest apologies for the impact this had on your stay with us. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Irfan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Feb 5, 2024
Hello Irfan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Louisville Fair and Expo and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

sai

Stayed 2 nights in Jan 2024
Response from LaTunde RediResponse Specialist on Mar 21, 2024
Hello Sai, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE FAIR AND EXPO and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Caitlin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleanest hotels we’ve ever stayed at.
Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on Feb 3, 2024
Dear Caitlin,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOUISVILLE FAIR AND EXPO. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the rooms the other great encounters you had while with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management

10/10 Excellent

roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to have my deposit back quicker
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 30, 2024
Dear Roger,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Louisville Fair and Expo. We are glad to have earned your 5/5 score following your stay. In regards to the deposit, it was refunded on 01-28-2024 which takes 7-14 business days to show on your end depending on your bank. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Rivon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Feb 5, 2024
Hello Rivon, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Seattle Airport - SEATAC and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

David, Knoxville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a warm room to sleep in. Not a lot of extras, but clean and decent. What I would expect for the money.
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 16, 2024
Dear David,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Louisville Fair and Expo. I am glad to read that you were pleased with the room, it's cleanliness and value to price ratio. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a little hard to get too, however, it was comfortable, clean and quiet.
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 16, 2024
Dear Anonymous,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Louisville Fair and Expo. I am sorry to hear that you had a bit of difficulty getting to our property. Nevertheless, I am glad to read that you were pleased with the comfort of our hotel, the cleanliness and the quietness. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Alexander

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Carla RediResponse Specialist on Jan 16, 2024
Hello Alexander, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Louisville Fair and Expo and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Stephan

Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Feb 5, 2024
Hello Stephan, Thank you for taking a moment to complete our survey. At the Red Roof Inn Louisville Fair and Expo we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Sandy

Business traveler, Traveled with partner
Liked: Amenities
The room was very clean and the bed was very comfortable.
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Jan 13, 2024
Hello Sandy,Thank you for choosing our hotel Red Roof Inn Louisville Fair and Expo and sharing your feedback. We appreciate your kind words about the cleanliness and comfort of our beds, prompting your 5/5 rating. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Cogic

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 16, 2024
Hello Cogic, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Louisville Fair and Expo and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 12, 2024
Hello Amber, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Louisville Fair and Expo and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Mary

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Carla RediResponse Specialist on Jan 10, 2024
Hello Mary, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Louisville Fair and Expo and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Gabriel

Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on Jan 10, 2024
Hello Gabriel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE FAIR AND EXPO and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Tony

Disliked: Amenities, property conditions & facilities
Construction all around the place. The room key didnt work half the time. Had to walk down from third floor to office three times
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 11, 2024
Dear Tony,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Louisville Fair and Expo. I am disheartened to read that your experience did not meet your expectations, resulting in your 2/5 score. You indicated that you were unsatisfied with your stay as the room key was not working properly and you had to make multiply trips to the front desk due to this. Our team is dedicated to ensuring a comfortable stay for all guests, and we sincerely apologize for any disturbance/inconvenience you experienced. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Janvier

Stayed 1 night in Dec 2023
Response from Adraine RediResponse Specialist on Jan 27, 2024
Hello Janvier,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Louisville Fair and Expo and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Zaletha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and good for the price
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Jan 2, 2024
Thank you for taking the time to write about experience at the RED ROOF INN LOUISVILLE FAIR AND EXPO. Zaletha, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our hotel was clean and good for the price. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Zaletha, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely, Red Roof Management

8/10 Good

1.1.1 Cleaning service

Stayed 2 nights in Dec 2023
Response from Carla RediResponse Specialist on Jan 21, 2024
Dear Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Louisville Fair and Expo and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Elaine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and property. The night desk clerk was very kind, friendly, and helpful. She even changed our room to accommodate our inability to walk upstairs! Excellent service!
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on Dec 28, 2023
Dear Elaine,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN LOUISVILLE FAIR AND EXPO. It’s great to hear that you found our rooms to be clean in addition to our staff being very hospitable and provide exceptional service. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementDear Elaine,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN LOUISVILLE FAIR AND EXPO. It’s great to hear that you found our rooms to be clean in addition to our staff being very hospitable and provide exceptional service. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Dec 15, 2023
Hello Lisa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Louisville Fair and Expo and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Betti

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Terribly noisy guests next door and one guest revved his pickup truck for several minutes sending carbon monoxide fumes into my room. Construction adjacent to lot began early am with a jackhammer.
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 13, 2023
Dear Betti, Thank you for taking the time to tell us about your stay at the Red Roof Inn Louisville Fair and Expo. Please accept our sincerest apologies for the noise disturbance you encounter during your visit. It is important to know that we value your feedback and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Leondra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Carla RediResponse Specialist on Dec 10, 2023
Hello Leondra, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Louisville Fair and Expo and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist