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Reviews of Springhill Suites by Marriott Louisville Airport

3 out of 5
Springhill Suites by Marriott Louisville Airport
820 Phillips Lane, Louisville, KY

Reviews

8.8

Excellent

Rating 10 - Excellent. 605 out of 1000 reviews" "
Rating 8 - Good. 251 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

jack

Traveled with partner
It’s an airport hotel. The staff were great and the breakfast was much better than I expected! The waffles with blueberry compote were amazing
Stayed 1 night in Apr 2024

4/10 Poor

donald

Traveled with family
Liked: Staff & service
The fist room noisy. ( 209 ) then after I went to bed and was a sleep a big bang woke me up. When I investigated I found the bath room flooded and a leak in the ceiling coming down from the light fixture, the bang was the water hitting the hot neon light blowing the bulb scaring the devil out me. I let the front desk know and they switched me to another room. The hotel needs some TLC room 209 had stains from spills coffee etc.
Stayed 2 nights in Apr 2024

8/10 Good

MaryAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024
Response from Springhill Suites Louisville Airport on Apr 19, 2024
Thank you for taking the time to review your stay, I'm happy to see you was pleased with the location of the airport and hotel. We look forward to seeing you again.

10/10 Excellent

Bruno

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and quick check in.
Stayed 1 night in Apr 2024
Response from Springhill Suites Louisville Airport on Apr 19, 2024
Thank you so much for taking the time to respond to our survey regarding your recent stay with us. We were thrilled to see that you enjoyed your stay, our staff and our property. We all love what we do and it makes it even more rewarding when we hear that we are doing it right!

10/10 Excellent

Hayward

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for just one night. My room was clean and comfortable. It was very relaxing and I would stay there again, when ever I am in town.
Stayed 1 night in Apr 2024
Response from Chandra Sank AGM on Apr 20, 2024
Dear Hayward,Thank you for taking the time share your feedback of your clean comfortable and relaxing stay. We look forward to seeing you again during your next visit to Louisville..

8/10 Good

Michael, Seven Fields

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024
Response from Springhill Suites on Apr 10, 2024
Thank you for taking the time to review our property. If there is anything we could have done better, please let us know. We look forward to seeing you again.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Springhill on Apr 10, 2024
Thank you for rating your stay experience.

10/10 Excellent

Vivian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk personal was very professional and welcoming. Bed was very comfortable. Over all I will be staying there again !!!
Stayed 1 night in Apr 2024
Response from Chandra Sank AGM on Apr 11, 2024
Thank you for taking the time to review your stay with a our property. We are pleased to hear that you experienced a professional and welcoming stay. We look forward to seeing you again..

4/10 Poor

Tiffany

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Springhill Suites on Apr 11, 2024
Dear Tiffany,We noticed that on the review you scored us pretty low, indicating an opportunity for improvement. Can you possibly give us some specific feedback so that we may improve in those areas? Your feedback and response would be so helpful to us in giving even better guest service!Again, thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. If there is anything further that I can do, please do not hesitate to reach out to me directly.

10/10 Excellent

Bruce

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Mar 2024
Response from Springhill Suites Louisville on Apr 12, 2024
Thank you so much for taking the time to respond to our survey regarding your recent stay with us. We were thrilled to see that you enjoyed your stay, our staff and our property. We all love what we do and it makes it even more rewarding when we hear that we are doing it right!

6/10 Okay

Ilirjan

Traveled with family and small children
Liked: Staff & service
Bathtub was peeling tiles were about to fall out toilet was clogged and leaking on the back and the garbage cans when we enter the room we’re not emptied out and the pillowcases had stains I don’t think will stay there again you can stay at much nicer places for the price that you pay there.
Stayed 1 night in Mar 2024
Response from Springhill Suites on Apr 20, 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. We value all of our guest feedback and see it as an opportunity to improve our guest experience! It’s always our sincere hope that all of guests have an exceptional stay. We strive to achieve superior guest satisfaction at our property, and to hear that we have not exceeded your expectations is disappointing to us.

8/10 Good

Brandon

Stayed 1 night in Mar 2024

10/10 Excellent

Katie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality for a great price!
Stayed 1 night in Mar 2024
Response from Springhill Suites on Mar 31, 2024
Dear Katie,Thank you for taking the time to share your experience and encounter of our great quality guest room. We look forward to seeing you again.

10/10 Excellent

LaKrisha, Dayton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff are always wonderful. I will never stay at another hotel in Louisville.
Stayed 1 night in Mar 2024
Response from Chandra Sank AGM on Mar 29, 2024
Dear Larkisha,We are pleased to hear that you will continue to return to our hotel during your visit to Louisville. It's always great to hear that our team help provide a wonderful stay experience. We look forward to seeing you again.

10/10 Excellent

Honarae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chandra Sank AGM on Mar 29, 2024
Thank you for taking the time to rate your stay experience. We look forward to seeing you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Springhill Suites on Mar 29, 2024
Thank you for taking the time to rate your stay experience.

8/10 Good

Heather

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities
Check in was easy and the lady checking us in was nice but didn’t say much. The room was ok. Cigarette burns in the carpet, no light in the very big walk-in closet and the heater/air conditioning hardly worked. The room was stuffy all night. Pool was cold and small. They allow people from other hotels to come and use the pool so it gets crowded fast. No pool towels and had to ask for some, in which they didn’t have. The bathroom had hairs on the shower wall and floor that was not from us. The breakfast was not good. Bagels were hard and the turkey sausage was like jerky. The outside was very dirty which I am sure was due to being off the interstate but you just shut the curtain.
Stayed 1 night in Mar 2024
Response from Chandra Sank AGM on Mar 29, 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. We value all of our guest feedback and see it as an opportunity to improve our guest experience! It’s always our sincere hope that all of guests have an exceptional stay. ***As a Hilton Honors member, you are among our most valued guests.*** We strive to achieve superior guest satisfaction at our property, and to hear that we have not exceeded your expectations is disappointing to us.I wanted to take a moment and personally apologize for your experience during your recent stay with us. I am so sorry you found an unpleasant guest room and breakfast experience. I can completely understand how inconvenient and frustrating that can be, which is never acceptable for our guests. I will be sharing your comments with our entire team in an effort of continued training to ensure the best possible experience for or guests. Please feel free to contact me if you would like to discuss your stay further

10/10 Excellent

shayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Springhill Suites on Mar 29, 2024
Thank you for taking the time to review your stay. We are pleased to see that you enjoyed your stay.

10/10 Excellent

Mikayla

Stayed 1 night in Mar 2024
Response from Springhill on Apr 10, 2024
Thank you.

10/10 Excellent

Lori

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was veru clean and quite. Breakfast was good both mornings and our kids loved the pool area!
Stayed 2 nights in Mar 2024
Response from SpringHill Suites Louisville Airport on Mar 22, 2024
Thank you we are pleased to hear that you and your family enjoyed our complimentary breakfast and indoor pool. We look forward to seeing you and the family during your next visit to Louisville area.

8/10 Good

Desaray

Liked: Cleanliness, staff & service, property conditions & facilities
Was great
Stayed 1 night in Mar 2024
Response from Springhill on Mar 11, 2024
Thank you for taking the time to review your stay with us.

8/10 Good

Ramakrishnan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was all good except for one thing. Late at night we realized there were no water bottles in the room. As we had changed for the nite we requested 2 bottles to be sent up. She responded that there was no one available to bring it up. Next morning whilst leaving, we requested the water to take with us on the road. We were told they were out of water. We also were not offered water when we checked in the previous nite.
Stayed 1 night in Mar 2024
Response from Chandra Sank AGM on Mar 22, 2024
Thank you for taking the time to review your stay. I would like to take the time to apologize that our property does not have room service/ valet service. The front desk and market area is open 24/7. Not having water available in our market is below our standard and I will research this incident to see how we can in the future not miss the mark of providing perfect customer service.

10/10 Excellent

Savanahlynn

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean,
Stayed 1 night in Mar 2024
Response from Chandra AGM on Mar 11, 2024
Thank you for taking the time to share your experience of a very clean stay. We look forward to seeing you again..

10/10 Excellent

Nancy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was comfortable, clean and had good dining options. It was very convenient when needing to get to the airport early!
Response from Springhill Suites Louisville Airport on Mar 22, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your comfortable, clean stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you.

6/10 Okay

Heather

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The front desk associate who greeted us upon arrival was extremely kind and welcoming. Check in was quick with no issues. When we got to our room we discovered the floor was very wet by the air conditioning unit. Luckily this was on the far side of the room, however we could not use the floor space to store our suitcases etc to keep them out of the way since the floor was soaked. I went to the front desk to advise of the wet floor. Again, this associate was very friendly and apologized for the room condition. Unfortunately the hotel was fully booked and they were unable to move us. Maintenance was also off for the night. She wrote a note for maintenance to address the issue the next day. In the morning I checked back with front desk to see when maintenance would be coming and advised we would be out of our room most of the day. Front desk stated they would reserve another room for us and when we got back from our event we could switch rooms to allow maintenance time to get the repair taken care of and floor completely dry. We stopped at the desk when we returned for the evening and the associate was not aware of any arrangements to change our room. She had to call someone else and was told maintenance had been in our current room and fixed the issues, dried the floor and also that the hotel was again booked with no rooms available to switch. We went back to our room and the wetness of the floor was improved, but still too wet to use the space for our belongings.
Stayed 2 nights in Feb 2024
Response from AGM on Feb 26, 2024
Dear Heather,Thank you for taking the time to review your stay. I would like to apologize your experience of a wet floor in your guestroom which is below our standards for all our guests. We strive daily to give perfect service and I would like to apologize for this miss communication, we were instructed that you would give instructions if you wanted to move rooms, During the wait time of not receiving instructions to move room we proceeded to sale our guests room after 2pm. I will be speaking to our maintenance department regarding the incomplete workorder, I am truly sorry you did not find your carpet dry when you returned. Please feel free to reach out to us if there is anything else we can do for you at this time.

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to kentucky state fair
Stayed 1 night in Feb 2024
Response from Springhill Suites Louisville on Feb 24, 2024
ALL 10Thank you so much for taking the time to respond to our survey regarding your recent stay with us. We were thrilled to see that you enjoyed your stay, our staff and our property. We all love what we do and it makes it even more rewarding when we hear that we are doing it right! We hope that the next time your travels bring you back to Louisville area that you will choose to stay with us again.

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle service was awesome ! Breakfast was good
Stayed 1 night in Feb 2024
Response from Chandra Sank AGM on Feb 24, 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. We were thrilled to see how much you enjoyed our shuttle service and breakfast during your stay; we all love what we do, and it makes it even more rewarding when we hear that we are doing it right!

10/10 Excellent

michael, INDIAN HARBOUR BEACH

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to expo center and airport
Stayed 1 night in Feb 2024
Response from Springhill Suites Louisville Airport on Feb 16, 2024
Thank you for your review regarding our property location and taking the time to rate your stay perfect. We look forward to seeing you again during your next visit to the expo center.

10/10 Excellent

Mike

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality and the shuttle to our destination was convient
Stayed 1 night in Feb 2024
Response from Chandra Sank AGM on Feb 16, 2024
Thank you for taking the time to review your stay, we are pleased to hear that you received great service from our team and shuttle service.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Lavern at the front desk is genuine and so pleasant.
Stayed 1 night in Jan 2024
Response from Chandra Sank AGM on Feb 7, 2024
Thank you so much for taking the time to respond to our survey regarding your recent stay with us. We were thrilled to see that you enjoyed your stay, and Lavern pleasant service. We all love what we do, and it makes it even more rewarding when we hear that we are doing it right! We hope that the next time your travels bring you back to Louisville area that you will choose to stay with us again.

8/10 Good

Shanigay

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very clean. Conveniently located to entertainment, food etc. The staff is very hospitable, and always ready to assist. They really take care of their guests.
Stayed 3 nights in Jan 2024
Response from AGM on Jan 26, 2024
Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your clean guestroom. Along with the staff providing hospitable service.

8/10 Good

Mingo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for 2 rooms and only had 1. I had to pay for an additional room at check in. I’ll follow up for a refund on the additional room.
Stayed 1 night in Jan 2024
Response from Springhill Suites on Jan 26, 2024
Thank you for taking the to review your stay. Please feel free to reach out regarding your stay concerns.

10/10 Excellent

Celedonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Springhill Suites on Jan 26, 2024
Thank you.

10/10 Excellent

Ann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AGM on Jan 26, 2024
Thank you.

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from S on Jan 31, 2024
Thank you for your perfect rating.

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chandra Sank AGM on Jan 11, 2024
Thank You for taking the time to rate your stay. We are pleased to see your experience was a 10 out of 10. We look forward to seeing you again.

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was fast and easy. The receptionist was so great! She was very kind and knowledgeable. The room was clean. Beds were a little hard and no matter what we did the room was super toasty. We tried the a/c, but it was still very warm. The pool was perfect. My kids enjoyed it very much. Another downfall was the ice machine on the second floor is not working. Overall the stay has been great. My family and i are enjoying it.
Stayed 1 night in Jan 2024
Response from Chandra Sank AGM on Jan 31, 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. We were thrilled to see how much you enjoyed our staff during your stay; we all love what we do and it makes it even more rewarding when we hear that we are doing it right! We value all of our guest feedback and see it as an opportunity to improve our guest experience! It’s always our sincere hope that all of guests have an exceptional stay. Your comments regarding the AC and comfortability of the bed has been shared with our maintenance team and all leaders.We look forward to seeing you again in the future.

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Springhill Suites on Jan 31, 2024
Thank you for taking the time to rate your stay with us.

10/10 Excellent

Jason, Lima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Springhill Suites on Dec 31, 2023
Thank you for taking the time to rate your stay experience.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chandra Sank AGM on Dec 29, 2023
Thank you for taking the time to respond to our survey regarding your recent stay with us. We value all of our guest feedback and see it as an opportunity to improve our guest experience! It’s always our sincere hope that all of guests have an exceptional stay. We noticed that on the scale you rated, you scored us pretty low, indicating an opportunity for improvement. Can you possibly give us some specific feedback so that we may improve in those areas? Your feedback and response would be so helpful to us in giving even better guest service!Again, thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service.

8/10 Good

Darcy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Springhill Suites Louisville Airport on Dec 26, 2023
Thank you for taking the time to review our property.

8/10 Good

Calvin Robinson

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, just couldn't get the shower all the way on.
Stayed 1 night in Dec 2023
Response from Springhill Suites Louisville Airport on Dec 26, 2023
Thank you for taking the time to review your stay, I am sorry to hear that you had trouble with your shower during your stay. Our goal is to provide you a perfect stay from home. I apologize we missed the opportunity to service your room or provide you with a better working shower. We hope to see you again.

2/10 Terrible

kyle

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
there is black mold in our bathroom! I complained they moved my room only to have Black mold in our bathroom again! I complained front desk did nothing. Nothing!
Stayed 1 night in Dec 2023
Response from Chandra Sank AGM on Dec 22, 2023
Thank you for taking the time to review your stay. I would like to apologize you found your guest room shower below standard. Upon your request I was able to change you to a better room. If there is anything else, I can do for you please let me know.

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Gloria checked us in and was awesome! She gave us great recommendations for dining. She was super friendly. Bathroom shower was filled with mold and needs to be cleaned. Otherwise the room was clean and bed comfortable.
Stayed 1 night in Dec 2023
Response from Springhill Suites Louisville Airport on Dec 26, 2023
I am pleased to hear that Gloria provided an awesome check in experience for you with recommendations for the area. Thank you for taking the time to review your stay. We look forward to seeing you again.

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean!
Every thing was a 5 star except being that close to the airport, planes were landing/taking off and woke us all up at 3 am.
Stayed 1 night in Dec 2023
Response from AGM on Dec 26, 2023
Thank you for taking the time review your clean stay experience. We are pleased to hear everything was a 5-star rating besides the airplanes. I am sorry to hear that you did not enjoy a good night sleep due to our neighbors at the airport. We will be happy to provide our sound machine and ear plugs during your next visit. we look forward to seeing you again.

8/10 Good

Askale

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Chandra Sank AGM on Feb 7, 2024
Thank you for taking the time to rate your stay with us. If there is anything we could have done better to provide a perfect experience, please feel free to let us know. We hope to see you again soon.

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Springhill Suites Louisville Airport on Jan 9, 2024
Thank you for your review.

8/10 Good

Alicia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully close to the airport. I chose this particular hotel because of the pool. Unfortunately the indoor pool was freezing cold and not comfortable enough for my family to enjoy. I did a polar bear plunge and a couple of laps and I will say that it invigorated me enough to get up for our early flight. My kids loved the room. It was pretty suite.
Stayed 1 night in Dec 2023
Response from Springhill Suites Louisville Airport on Dec 8, 2023
Thank you for taking the time to respond to our survey regarding your recent stay with us. We value all of our guest feedback and see it as an opportunity to improve our guest experience! It’s always our sincere hope that all of guests have an exceptional stay.

10/10 Excellent

Richard

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient easy self parking, shuttle service. Large room with sitting area large bathroom free hot breakfast.
Stayed 1 night in Dec 2023
Response from Springhill Suites Louisville Airport on Dec 8, 2023
Thank you for sharing your great experience while staying at our property. We look forward to seeing you again.

2/10 Terrible

Marsha, Camby

Stayed 3 nights in Nov 2023
Response from AGM on Dec 26, 2023
Thank you for taking the time to rate your stay. I see you rated us below the metric, please feel free to reach out to us and let us know what we could have done better. Our goal is to provide a perfect stay from home. I apologize we failed to deliver that to you during your stay.