Ratings based on 24 Verified Reviews

3.3 out of 5
75% of guests recommend
3.4 Room cleanliness
3.9 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by Lorraine from Vancouver

Very good value

Posted Oct 30, 2015 on Hotels
Small room but very comfortable and clean - considering the cost, it was very good value. Had breakfast at the hotel - it was adequate. Great location. It is a beautiful hotel - the reception area and dining room had a lot of details, indicating that it was a grand hotel at one time. A little dated but great value.
2 out of 5
by Salma

Dark and dismal

Posted Oct 30, 2015 on Hotels
The 2 things that are positive for this hotel are the great staff attitude and the excellent location. Everything else fails dismally! The room was old and horrible. The bathroom pretty run down and the walk to the room dark and depressing! The breakfast was very basic with breads, cake, cheese, yogurt and tinned fruit. I pointed out the tinned fruit was 'off' as it was turning almost alcoholic! We decided to have dinner elsewhere as there were no vegetarian options. This hotel was nothing like the reviews posted on various sights... a great disappointment!
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 23, 2015 on Hotels
4 out of 5
by Jakub from Gliwice

Posted Aug 6, 2015 on Hotels
The stay was pleasurable. The view from the room was very beautiful. The people at the reception were super nice and helpful. It was nice to drink beer and coffee at their salon downstairs.
5 out of 5
by Amalia from Brasil

Very nice hotel

Posted Oct 27, 2014 on Hotels
Very nice hotel. The location to the Sanctuary is excellent. Employees very kind.
4 out of 5
by The Parral's

3 nights @ Minotel Excelsior

Posted Sep 3, 2012 on Hotels
1st of all, it was very Hot in Lourdes in Aug 2012, hotel no air condition, very unconfortable to rest or sleep. Rm very clean, close to St Michael's gate, grotto, had fan in rm, great view of the castle, etc. good size elevator. But would not stay there again. Not happy w/the room, it took forever to get to the room, we were on the 3rd floor, got out of the elevator, went down some stairs w/the luggage, down the hall, then 3 steps down, down the hall, then turn to the rt & finally located our rm. sorry, it was just too much confusion.
4 out of 5
by A verified traveler from Williamsburg, VA

Great location but a little dated

Posted Oct 24, 2011 on Hotels
Many hotels in Lourdes are showing their age and this one is no exception. Excelsior did some things to make it worse like turning off the heat in the middle of the night so it was freezing when we woke up. Staff was very attentive and helpful, though, and can't beat the location. Overall a positive experience.
5 out of 5
for Everyone
by A verified traveler from muñoz

Muy buen hotel y zona

Posted Nov 2, 2015
Muy buen hotel y zona, se puede ir caminando a todos los sitos principales y luca y Andrea te ayudan en todo, muy atentos, buen desayuno también y limpieza
3 out of 5
by Evelyn from Sweden/UK

Only one problem

Posted Oct 29, 2015 on Hotels
The hotel could do with a lick of paint, but at the same time there is a certain old time charm about it and in places it is actually quite beautiful and so is definitely also the lush, green view of the garden. The staff is very friendly, the breakfast not at all bad and the location is perfect for the Lourdes sanctuary - it's just by the bridge leading to the entrance. There is only one problem, and that is that the pictures of the rooms dont even resemble the actual rooms. Not even close. It's like comparing a picture of a meal form a Michelin restaurant to a bowl of cereals. I mentioned this and was given a slightly better room and the staff even admitted that they had a lot of disappointed customers about this. They really should put up more realistic pictures, because as it is, it isn't really fair to the guests.
4 out of 5
by Not Provided from Toulouse

Excellent service

Posted Oct 15, 2015 on Hotels
Très beau séjour. Une chambre très grande chambre triple pour deux. Peut être un peu à rafraichir dans cet hôtel. La literie est très ferme et moyenne dommage. Pour le reste : accueil, petit déjeuner, service c'est parfait