Ratings based on 175 Verified Reviews

3.8 out of 5
84% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Our Trip

Posted Sep 6, 2017
Pros: the atmosphere, environment and proximity
Cons: The essential amenities i.e. coffee, tea, sugar and milk if that be supplied not just on arrival however the length of the stay and clean the cups
Location: the church was our prime spot and that was in close proximity
Good overall experience, will definitely choose the hotel again for our next trip to Lourdes.
Comment from Hotel Management
Sep 6, 2017 by jerome, Hotel Management
Hello, We thank you for your comments which help us to improve the quality of services. If you have any problems during your stay, do not hesitate to contact the hotel reception to find a solution. We bring the utmost attention to make your stay better. Hope to welcome you again. Best regards, Jerome TREMBLET Manager Hotel Sainte Rose
4 out of 5
by James

Modern and convenient at a value price.

Posted Aug 11, 2017 on Hotels
The look and style of the facility is modern and clean. Dual elevators confusing at first but the room was what we would expect from higher end hotels. Plus it's close to the gate of the sanctuary which is a definite plus.
Comment from Hotel Management
Aug 15, 2017 by Jerome, Hotel Management
Hello, We thank you for your comments which help us to improve the quality of services. We bring the utmost attention to make your stay better. Hope to welcome you again. Best regards, Jerome TREMBLET Manager Hotel Sainte Rose
4 out of 5
by A verified traveler

Posted Aug 3, 2017 on Hotels
Comment from Hotel Management
Aug 7, 2017 by Jerome, Hotel Management
Good Morning, Thanks for your comments, which reward the work of teams and gives you the satisfaction during your stay. Hope to get back. Best regards, Jerome TREMBLET Manager Hotel Sainte Rose
4 out of 5
by Gillian

Posted Aug 2, 2017 on Hotels
A great stay and lovely find after many years of coming to Lourdes. We got a refurbished room which was great. Clean and comfy. Would have been nice to have had the sheets changed during our week long stay but other than that no problems. Also the shower, which is really nice, big and poweful could do with a shelf or somehere to store bottles etc other than on the floor. We did just bed deal as breakfast was an added extra at 12 euros and this seemed very pricy. Great front desk service and very friendly staff. A great convenient place to stay.
Comment from Hotel Management
Aug 9, 2017 by Jerome, Hotel Management
Hello, We thank you for your comments which help us to improve the quality of services. We bring the utmost attention to make your stay better. Hope to welcome you again. Best regards, Jerome TREMBLET Manager Hotel Sainte Rose
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice comfortable hotel close to Grotto

Posted Jul 18, 2017
I like the hotel very much, it was comfortable and staff was friendly. I gave all 4 because it was good though I had a bad experience. I booked triple room for 3 people- 3 beds saw the pictures of triple room liked it. First day they gave us a room in old block 3 single beds together and everything was dated including toilet. Our moods were bad. Next day we asked what happened to the room we saw and booked online. Manager said they had a large group and our room was given. Which was not acceptable as we booked 4 weeks in advance. He offered us a double bed room and added another bed. We took it to escape old room. Otherwise did not want a double bed to share! That was in new block and very roomy and good decor and modern bathroom with tea coffee and mini fridge facilities. We were glad to get out of old room and did not ask for discount or compensation ruining our first day at Lourdes. I do not want to give a poor rating for a nice hotel. But they should not do this to others travellers. We go through internet checking so many rooms to get the best that suit us.
Comment from Hotel Management
Jul 21, 2017 by JT, Hotel Management
Hello, Thank you for your comments that help us improve the quality of services. Pictures published on the booking site are examples of type of rooms. The type of room booked was respected. We have an established renovation program and there are some new rooms. Best regards, Jérôme TREMBLET Hotel Sainte Rose Manager
5 out of 5
by Oslay

Posted Jul 11, 2017 on Hotels
A little old, but on perfect location
Comment from Hotel Management
Jul 12, 2017 by Jerome, Hotel Management
Hello, We thank you for your comments which help us to improve the quality of services. We bring the utmost attention to make your stay better. Hope to welcome you again. Best regards, Jerome TREMBLET Manager Hotel Sainte Rose
4 out of 5
by Fernando

Posted Jul 5, 2017 on Hotels
Comment from Hotel Management
Jul 9, 2017 by Jerome, Hotel Management
Hello, We thank you for your comments which help us to improve the quality of services. Hope to welcome you again. Best regards, Jerome TREMBLET Manager Hotel Sainte Rose
3 out of 5
by Marcian

Posted Jun 2, 2017 on Hotels
To get to the street I had to use two lifts which was not very convenient
Comment from Hotel Management
Jun 6, 2017 by Jerome, Hotel Management
Hello, Thank you for your comments which help us improve the quality of our services. The structure of the hotel requires two elevators to access the street but you are directly at the entrance to the sanctuaries. Hope to see you again. Best regards, Jérôme TREMBLET Manager Hotel Sainte Rose
3 out of 5
by A verified traveler

Close to Santuary

Posted Sep 21, 2016 on Hotels
Its a very small room that i they gave me and the washroom area (including toilet) is the smallest i have seen in my life's 10 years of travel.
Comment from Hotel Management
Sep 23, 2016 by General Manager, Hotel Management
Hello, hank you for your comments, which help us to improve guest comfort. Our staff is available to help you if you encounter a problem during your stay and to chnage room. Hoping to receive you again at Lourdes. Best regards, Jérômer TREMBLET Manager Hotel Sainte Rose
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Very close to Grotto and St Joseph's gate

Posted Sep 10, 2016
Pros: Very close to Our Lady's Grotto, about 2 minutes.
Cons: Staff to be more lingual
Location: Good location and plenty of restaurants near by. and a good cafe adjacent to hotel.
Except the reception staff and one other member of staff in the dining area cannot speak or understand English. The bed room for two is narrow. Clean towels daily. Breakfast is simple and plenty but lunch and Dinner is buffet but would not recommend it. it is also expensive. There are many decent restaurant near-by.
Comment from Hotel Management
Sep 11, 2016 by directeur hotel sainte rose, Hotel Management
Hello, Thank you for your comments, which help us to improve guest comfort. Our staff is available to help you if you encounter a problem during your stay. Hoping to receive you again at Lourdes. Best regards, Jérôme TREMBLET Manager Hotel Sainte Rose