Ratings based on 50 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.0 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
Posted Apr 29, 2014 on Hotels
by A verified traveler
Far enough to all must-see sightsPosted Jul 12, 2012 on Hotels
Unfortunately did not come any close to our minimum expectations. First of all, the room size was too small and the bed was low-risen in height from the flooring making it very uneasy. Other negative points are, the bathroom had only a very small shower area and giving it a totally unhealthy look. As we checked in on 7/09/12 the people at the reception viz. Brigette and Reme were courteous and well behaved compared to the rude and ugly behavior of Mr. Didien at the time of our departure early morning around 5:30 AM on 7/10/2012. This is the truth and I will never recommend this hotel to anybody.
by A verified traveler from Tran
Needs implrovementPosted Mar 13, 2009 on Hotels
my credit card was charged eventhough, I was e-mailed to cancel the reservation on 02/18/09 that was 5 days before the check in time on 02/23/09. I still have a response letter with the acknowledgement of cancellation. The statement from the policy is: We understand that sometimes plans fall through. We do not charge a change or cancel fee. However, this property (Arcades Hotel) imposes the following penalty to its customers that we are required to pass on: Cancellations or changes made after 12:00 PM (Romance Standard Time) on 02/22/2009 are subject to a 1 Night Room & Tax penalty. The property makes no refunds for no shows or early checkouts
Recommendedby A verified traveler from Bloomfield Hills, MI
excellent night managerPosted Nov 10, 2008
train came in late and he got us something to eat when we arrived at 12 midnight which was very tasty too!
by A verified traveler from Switzerland
Good choice if everything else is bookedPosted Sep 26, 2008
Breakfast is ok, room is as small as it gets, if you only plan to go to the hotel to sleep and really expect nothing more it is ok. Otherwise do go somewhere else.
by A verified traveler from Los Agneles
AdequatePosted Sep 26, 2008 on Hotels
The exterior of the hotel looks quite different from the artist rendition that was shown on the website. It is a bit more tired looking as the looby, dining areas, and rooms. When one goes to Lourdes, it is not usually for the purpose of lounging around nor enjoying the nightlife but rather as a religious pilgrimage and for this purpose the hotel is adequate. All the areas of the hotel including our room were very clean. The decor leaves much to be desired but not tacky. I certainly would not call this a 3 star hotel. It is in my honest opinion a 2 star hotel considering that our room did not have air conditioning, the room and bathrooms were quite small (literally half of regular sized hotel rooms in the US), the beds were not luxurious, etc. I do have to say that the staff were very helpful.
by A verified traveler from Fitou
je le recommandePosted Sep 18, 2008 on Hotels
Les menus du jour sont très bien en qualité et quantité et pas chers. La salle d'eau est beaucoup trop petite
by A verified traveler from bristol
Austere and coldPosted Jul 10, 2008 on Hotels
The hotel is well worn. Fitting for a pilgramage for people with horse hair clothing. When I arrived it was hot, the rooms air conditioning could not be altered. The it got cold and the heater copuld not be turned on. The room was small, the TV did not work and the remote was not functional. The breakfast was poor although the coffee good and strong. The thing is that people come to Lourdes not for comfort but for another experience and just want to kip.
by A verified traveler from Chicago,Illinois
FairPosted Jun 14, 2007 on Hotels
we were somewhat satisfied with the room. reception desk people were very courteous and helpful.
by A verified traveler
Posted Apr 17, 2007 on Hotels