Ratings based on 10 Verified Reviews

4.3 out of 5
80% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect!

Posted Apr 21, 2017
Pros: Location, upkeep and staff
Cons: Nothing
Location: Very close to the Grotto and Sanctuary - restaurants and stores.
The hotel surpassed our expectations. It is very close to the Sanctuary - staff especially the Front Office Manager, Mathilde, are very responsive and clearly spoke different languages fluently, always happy to answer our questions and requests, especially for day trips and arranged everything for us. It was a pleasure and I would recommend this hotel without any hesitation.
5 out of 5
Recommended
for Everyone
by A verified traveler from Palmdale. ca

Close to everything.

Posted Apr 8, 2017
Hotel staff are very friendly. Our room was clean & comfortable. Food was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 22, 2016
Pros: See above
Cons: The location of the toilet roll stand so far from the toilet
Location: The location is great as it is so near the Sanctuary.
Location of hotel near the Grotto was excellent. Staff were very friendly, patient and very helpful. Their provision of a free guided tour of the sanctuary was excellent as the guide was very knowledgeable and gave good information in a sensitive manner answering questions patiently. This service should be advertised more prominently. For me this was a highlight of our visit.
3 out of 5
by A verified traveler from california

hotel nit really 5 star

Posted Sep 18, 2016
Pros: location close to Sanctuary
Cons: Noise from another room can be hearing. needs good sound proofing
Location: good location
room is clean and good location. room too small and noise walking from above our room too loud. we are happy with the restaurant food and service. location of safe too high. also wifi too complicated to connect
3 out of 5
by Christina

Adequate stay

Posted May 30, 2016 on Hotels
Okay for the small town. Decent restaurant
Comment from Hotel Management
Aug 4, 2016 by General Manager, Hotel Management
Dear Madam, It was a pleasure to welcome you in my property. We hope to see you next time. Best regards. Mathieu
5 out of 5
by maria theresa from San fernando pamp, philippines

Posted Apr 12, 2016 on Hotels
We were booked at gallia and londres but it was under renovation so they transfered our booking at chapell and parc which a few steps fr gallia. We always stay in gallia everytime we are in lourdes and we didnt have any problem. Our stay in chapell was also great, the location, the room, breakfast , wifi and service is perfect. Highly recommended.
Comment from Hotel Management
Aug 4, 2016 by General Manager, Hotel Management
Dear guest, Thank you for your confidence. Feel free to book right now at the Grand Hotel Gallia & Londres for your next trip to Lourdes. It's now completely new in a very french classic style. I surely know that you will really appreciate the hotel. All my staff and I are waiting for your visit. Thank you for your comment about the sister hotel Chapelle et Parc which has also been renovated last year, it's a very charming and welcoming hotel. All my best, Mathieu
3 out of 5
by A verified traveler

Posted Oct 5, 2016 on Hotels
hotel og service var var godt, men kun koldt vand I bruseren
5 out of 5
by A verified traveler

klassehotel

Posted Sep 21, 2016 on Hotels
Hotel is echt een plus boven de meeste lokale hotels in deze stad
5 out of 5
Recommended
for Everyone
by A verified traveler from bergamo

ottima posizione, vicinissimo al santuario

Posted Aug 19, 2016
Pros: mi è piaciuto tutto,non ho trovato nulla che non abbia soddisfatto le aspettative
Cons: forse qualcuno del personale che possa parlare meglio la lingua italiana,anche se cercano comunque di capirti e farsi capire
Location: la posizione è ottima,perchè si trova a pochi minuti dal santuario e gode di una magnifica vista sui pirenei
è la seconda volta che soggiorno in questo hotel e sono stata soddisfatta anche questa volta. Lo consiglierei anche a un amico che ama la discrezione, la tranquillità,la pulizia,la buona cucina e la cordialità del personale
4 out of 5
by JULIE from Monaco

Tres bon hotel pour pèlerinage serein

Posted Aug 17, 2016 on Hotels
Arrivée tardivement nous avons eu le bon réflexe d'appeler l'hotel pour le parking, car l'accès était limité par sécurité a cause du Vigipirate. On a donc pris un parking public Merlasse avec un forfait congrès 3 jours a 45e. Accueil sympathique avec cocktail offert, chambre calme, propre, disposant d'un réfrigérateur vide pour faire les courses, tabouret dans la salle de bain pour personne agée et pour les jeunes une belle télé. Nous avions une chambre pour 4 et vraiment nous avions de la place pour circuler et des placards pour tous. A 1 min chrono de l'entrée du sanctuaire, au milieu de tout sur Lourdes pour les pèlerins. L'entrée de l'hotel est sécurisée, des boutiques et restaurants autour (Bodegon le meilleur) bref excellent hotel. Nous reviendrons.
Comment from Hotel Management
Sep 3, 2016 by General Manager, Hotel Management
Madame , Monsieur, Toute l'équipe du Grand hôtel Gallia & Londres vous remercie vivement de votre aimable commentaire. Nous espérons vous revoir l'année prochaine à Lourdes afin de vous faire partager de nouveaux une nouvelle expérience dans notre hôtel. Je vous souhaite une agréable journée. Sincèrement La réception