Ratings based on 80 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
78% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from New Zealand

Close access to the grotto at Lourdes

Posted Jun 11, 2016
Pros: Friendly staff.
Overall a good hotel with friendly and efficient reception staff who go out of their way to help.
4 out of 5
by A verified traveler from uk

Nice hotel. Close to gate. Stayed there before.

Posted Jun 6, 2016
Pros: Very convenient location
Cons: Restaurant food and there could be a place to put your clothes in the bathroom, a seat or some small shelf.
Location: Brilliant location and lots of shops and restaurants close by.
Hotel was fine. Staff were very polite and helpful. Very close to Gate so very helpful for us. Restaurant food could be improved a little. Very basic.
3 out of 5
by A verified traveler from UK

Very convenient location

Posted May 20, 2016
Pros: Location
Cons: Paint dark rooms in white and remove separate toilet (else put a sink in with the toilet)
Location: Sanctuary
Stayed for 2 nights. Location is very convenient - only 2/3 minute walk to one of the main sanctuary entrances. Check-in was straightforward (we had booked online). The room was fairly spacious with a double sized bed, a shower room (shower cubilcle, bidet and a sink) and a separate room with just a toilet. It was quite dark - the walls AND ceiling to the bedroom and toilet were painted in an apricot colour. Given the direction of the room / window, it would make more sense to paint it all white. The separate toilet just didn't work because the sink was in the main shower room, so you had to go 'next door' to wash your hands. There was a kettle provided, but no tea or coffee, and two plastic stirrers (?). The bed was firm, as were the 2 main pillows. There were also 2 additional square cushions which were quite large, very soft and lumpy. There was also a safe in the room, but we couldn't get it working and it wasn't fixed down (!). We had asked for a quiet room and it certainly was that. Reception staff were a mixture of friendly and unfriendly. We ate food in the cafe on a few occasions and service was friendly and the food was okay. They give you a coupon booklet upon check-in which has a number of coupons for 10% off a number of eateries (including the cafe at Saint Sauveur) and souvenir shops. We didn't pay for breakfast so cannot comment on what that was like. Parking was available at the hotel, but chargeable at 15 euros per day. However, there is plenty of free pa
5 out of 5
by A verified traveler from SoCal

Posted Apr 28, 2016
This hotel was recommended by a friend. Very close to the St. Joseph gate of the Basilica. Make sure to bring a washcloth, hair rinse, and body lotion if desired, as these are not provided. The shampoo they provide is a combination shampoo/body wash. Staff was excellent; very helpful. will stay here again in my next visit.
3 out of 5
by A verified traveler from England - Essex

Good hotel, very close to the sanctuary.

Posted Apr 14, 2016
Very helpful staff who were very willing to go the extra miles to make you feel at ease and ensures that your stay is as importable as you would expect it to be. Staff speak English and many other languages fluently. However I would suggest if the hotel can afford to leave at least some tea and coffee in the room as this would help for those who like to have a cuppa in the middle of the night. This extra service can even be added to the final bill on check out if the hotel cannot afford to give it for free!!!
3 out of 5
by Teodoro from Cali

Temporary Stay at St. Sauveur

Posted Apr 9, 2016 on Hotels
3 out of 5
by Anna Belle

This traveler left a rating score only Posted Apr 3, 2016 on Hotels
5 out of 5
by A verified traveler from voiron

trés bien placé

Posted Feb 5, 2016
Pros: l'accueil est parfait : accueil et restaurant
Cons: au 5éme étage les toilettes sont bruyante
Location: la ville n'est pas immense, donc tout se fait à pieds
très proche de la grotte, dans une rue piétonne très calme en hiver, avec un personnel aux petit soin et SOURIANT (ce qui est très rare dans l'hôtellerie Française) Seul petit bémol il n'y a que 4 à 5 places de parking, donc bien réserver avant.
5 out of 5
by Marie France from Nantes

Un environnement sublime pour atteindre 2016 !

Posted Jan 8, 2016 on Hotels
Un éloignement volontaire des artifices et des bruits de la ville (proximité des sanctuaires)...pour trouver des structures d'accueil impeccables,un personnel compétent et toujours souriant, une table sympathique, peu onéreuse et propice aux échanges courtois entre clients.Ceux qui y sont sensibles, peuvent admirer dans ce quartier très calme une abondante architecture du XIXe ...
2 out of 5
by Mathirajan

This traveler left a rating score only Posted Jan 5, 2016 on Hotels