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Reviews of Zenitude Hôtel - Résidences Lourdes Lorda

4 out of 5
Zenitude Hôtel - Résidences Lourdes Lorda
18 Esplanade du Paradis, Lourdes, Hautes-Pyrenees

Reviews

8.2

Very Good

Rating 10 - Excellent. 193 out of 463 reviews" "
Rating 8 - Good. 165 out of 463 reviews" "
Rating 6 - Okay. 71 out of 463 reviews" "
Rating 4 - Poor. 23 out of 463 reviews" "
Rating 2 - Terrible. 11 out of 463 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Amy

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Spacious apartments conveniently located just on the edge of the chaos that is Lourdes. There is a large free parking lot across the street. Arriving on a Sunday, we had to do self check in which was well organized. My only complaint is that the room desperately needed a deep clean. The floors, bed, bathroom etc were clean and I had no concerns about sleeping here, but the baseboards and walls were coated in a layer of dust and clearly hadn’t been cleaned in a while.
Stayed 1 night in Apr 2024

10/10 Excellent

CLAUDIA

Liked: Property conditions & facilities
Excelente
Stayed 1 night in Mar 2024
Response from bari on Mar 27, 2024
BonjourNous vous remercions pour votre commentaire.Nous sommes ravis que vous ayez passé un agréable moment dans notre hôtel.Nous vous remercions à nouveau pour vos aimables commentaires et nous nous réjouissons de vous accueillir à nouveau parmi nous prochainement.Cordialement

8/10 Good

Ann-Marie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed 2 nights and enjoyed our stay. There was a full kitchen and nice-sized table in the suite. We thought "2 bedrooms" meant 2 separate BRs, but actually, it's 1 bedroom with a queen bed and twin bed, and the living area has a queen pull-out sofa and a twin cot. This seems to be typical of France, or maybe it was just bc we were there in the off-season, but the front desk is closed for several hours in the middle of the day and in the evening, so you had to have a special code to get into the building.
Stayed 2 nights in Mar 2024
Response from Reception - Clara on Mar 18, 2024
Hello,Thank you for your kind comments about your stay with us. We are delighted to hear that you enjoyed our suite and full kitchen. Depending on the type of accommodation you choose you can have an apartment with a double bed or two single beds, as well as having a sofa or not in your accommodation. As indicated on all our reservation sites, our reception has specific opening hours. Thank you again for taking the time to send us your comments!Best regards,

10/10 Excellent

Neville

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from La réception - Clara on Mar 22, 2024
Bonjour, Nous vous remercions pour l'excellente note attribuée. En espérant vous accueillir de nouveau à la résidence, Bien cordialement,

8/10 Good

loredana

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from La réception - Clara on Feb 15, 2024
Bonjour, Nous vous remercions pour cette note. A très bientôt,

10/10 Excellent

Singappulige

Very friendly staff, convenient location
Stayed 1 night in Jan 2024
Response from Reception - Clara on Feb 15, 2024
Good morning,It was a pleasure for the whole team to welcome you to the residence.See you soon,Best regards,

10/10 Excellent

Eddy

Stayed 3 nights in Jan 2024
Response from La réception - Clara on Feb 15, 2024
Bonjour, Nous vous remercions pour cette note. A très bientôt,

8/10 Good

Milton

Traveled with group
Very good
Stayed 4 nights in Jan 2024
Response from Team Zenitude Lorda on Jan 10, 2024
Hello, Thank you for your feeback.We hope to welcome you back to the residence.Best regards,

10/10 Excellent

Allegra

Stayed 2 nights in Dec 2023
Response from L'équipe Zenitude Lorda on Jan 22, 2024
onjour, Nous vous remercions pour cette note. Belle journée à vous,

8/10 Good

Verified traveler

Liked: Room comfort
Stayed 1 night in Dec 2023
Response from L'équipe Zenitude Lorda on Jan 22, 2024
Bonjour, Nous vous remercions pour cette note.A très bientôt,

10/10 Excellent

Alberto

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from L'équipe Zenitude Lorda on Jan 22, 2024
Bonjour, Nous vous remercions pour cette note.A très bientôt,

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, room comfort
Reception service - virtual/presence- EXCELLENT!!!
Stayed 3 nights in Nov 2023
Response from L'équipe Zenitude Lorda on Jan 5, 2024
Bonjour, Nous vous remercions pour ce retour positif !Nous serions très heureux de vous accueillir de nouveau à la résidence. A très bientôt, L'équipe Zenitude Lorda

10/10 Excellent

JOCELYN

Stayed 1 night in Nov 2023
Response from L'équipe Zenitude Lorda on Nov 15, 2023
Nous vous remercions pour votre retour. Belle journée,

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Zenitude Hôtel - Résidences was wonderful.The apartment is large. It was so nice to be able to spread out. Location is good -lots of parking available.
Stayed 1 night in Sep 2023
Response from L'équipe Zenitude Lorda on Oct 21, 2023
Good morningWe thank you for your feedback.Hoping to welcome you back to the residence.

10/10 Excellent

Maria Patricia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and staff is friendly
Stayed 2 nights in Oct 2023
Response from L'équipe Zenitude Lorda on Oct 21, 2023
Good morningWe thank you for your feedback.Hoping to welcome you back to the residence.

10/10 Excellent

Dehidjisson

Stayed 1 night in Sep 2023
Response from L'équipe Zenitude Lorda on Nov 15, 2023
Nous vous remercions pour votre retour. Belle journée,

6/10 Okay

Shirin

Traveled with family
Stayed 2 nights in Jul 2023
Response from BARI on Aug 15, 2023
BonjourNous vous remercions pour votre séjour Nous espérons vous accueillir parmi nous lors de votre prochain passage à Lourdes.Cordialement

10/10 Excellent

Marika

Stayed 1 night in Jul 2023
Response from BARI on Jul 20, 2023
BonjourNous vous remercions d'avoir séjourné dans notre résidence.Nous sommes ravis de savoir que vous avez passé un bon séjour.Au plaisir de vous accueillir prochainement.Cordialement

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, room comfort
Excelente!
Stayed 1 night in Jun 2023
Response from L'équipe Zenitude Lorda on Jul 4, 2023
Bonjour, Merci pour votre commentaire !En espérant vous accueillir de nouveau à la résidence. Bonne journée, L'équipe Zenitude Lorda

8/10 Good

Thuy

Traveled with family
Liked: Cleanliness, room comfort
Very cleanliness and comfortable. Staff are very nice. Will definitely recommend staying there.
Stayed 2 nights in May 2023
Response from L'équipe Zenitude Lorda on Jul 5, 2023
Thank you for your feedback. Wish to see you soon. Best regards,

10/10 Excellent

MARIA, Dublín 2

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent for visiting the Sanctuary
Stayed 2 nights in May 2023
Response from La réception on Jul 13, 2023
Thank you for your feedback. Zenitude Lorda Team.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, room comfort
Fantastic
Fantastic, will definitely return!
Stayed 1 night in May 2023

10/10 Excellent

Josef

Stayed 1 night in Apr 2023

10/10 Excellent

Janahan

Stayed 2 nights in Apr 2023

4/10 Poor

IHOR

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room floor was not clean. PMR lift was out of order during my stay. The hotel is not family friendly: it's not great to carry a twin stroller with two kids a few times per a day without any working lift. I've raised this with the hotel manager. His conversation was very unprofessional and disrespectful.
Response from Maverick - Manager on Dec 15, 2022
Hello Mr Demedyuk.As I told you, the floor of the room was clean and the photo that you sent me by email (in order to request a refund of your stay, which, following my refusal, ended up with a negative note on our space) do not show dirt in any way. It is unfortunate to see that sometimes customers look for the slightest possible problem in a residence in order to request a refund. It is all the more regrettable to be called unprofessional and disrespectful when refusing a request for reimbursement that has no relevance.As a reminder, this lift works perfectly and the instructions are posted on the door of this lift, as said by email, the lift works differently than a conventional lift in view of the safety rules governing disabled lifters.Hoping this time to have answered your complaints.Kinds regards,Maverick - Manager

10/10 Excellent

Shaun

Traveled with group
Liked: Cleanliness, room comfort
Good clean hotel
Stayed 3 nights in Nov 2022

10/10 Excellent

joan

Stayed 2 nights in Oct 2022

10/10 Excellent

bryan

Stayed 4 nights in Oct 2022

10/10 Excellent

Ellane

Liked: Cleanliness, room comfort
Brilliant
It was amazing the staff were very helpful and I would love to say thank you 🙏
Stayed 5 nights in Sep 2022
Response from La réception on Oct 1, 2022
Hello,First of all, we would like to say thank you for this nice note and for your comment.All the Zénitude Lorda team is delighted to learn that your stay with us was pleasant.Thank you again for the nice comment about our staff. We try to do our best for our customers and we are very happy to know that you were satisfied.Looking forward to welcoming you again.Best regardsThe reception

6/10 Okay

JOSE E

Stayed 2 nights in Aug 2022

10/10 Excellent

Dawn

Traveled with group
Liked: Amenities, property conditions & facilities
Great location.
Stayed 1 night in Jul 2022

6/10 Okay

MARIA

Traveled with family
Disliked: Amenities
Property looks great on pictures, but it is very different in person. I'd not stay here again.
Stayed 2 nights in Jul 2022
Response from Maverick - Manager on Aug 16, 2022
Good afternoon madam, I am sorry to see that the stay did not go as you expected. You can always contact us by email to give us feedback on what did not suit you. Customer satisfaction being our priority, we regret to know that we will not be able to count you among our loyal customers. Cordially

10/10 Excellent

Matthieu

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

joan

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from Maverick - Directeur on Aug 16, 2022
Bonjour, Merci beaucoup pour votre note ! Cordialement

6/10 Okay

matteo

Traveled with family
Good location and nice receptionist. Apartment has mostly you need. Bathroom was a bit smelly so we did clean it again. The advert mentioned that a washing machine was included but it was missing.
Stayed 3 nights in May 2022
Response from Maverick - Manager on Aug 16, 2022
Hello, Thank you for this review! I am delighted to know that your stay went well. Regarding the washing machine, we do have one, in our laundromat, available on the ground floor. Looking forward to welcoming you again,

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I stayed with my partner for a weekend away. When arriving at the hotel the staff were wonderful, super friendly and accomodating. We were very happy with the room and the location was perfect. It's a short walk (3-5min) to the centre of the little town which means that it's great for quiet tranquility. Honestly have nothing bad to say but by far the staff stood out the most. Thank you for a great weekend!
Stayed 2 nights in Apr 2022
Response from Maverick - Manager on Aug 16, 2022
Hello, I am very happy to see that your stay went wonderfully! Indeed, we do our best to satisfy our customers with a service and a smiling welcome all day long! I will pass on your nice note to the whole team who will be delighted to know that you loved your stay. Very nice day and looking forward to welcoming you during your next stay. Cordially,

10/10 Excellent

Thomas

Stayed 2 nights in Apr 2022
Response from La réception on May 2, 2022
Bonjour, Merci beaucoup pour votre note, nous espérons vous revoir très vite pour votre prochain séjour à Lourdes ! Très belle journée

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
10D Family trip in South of France
Stayed this Appart'hotel for 3N during the Holy Week for a family of 4. You can cook your own food - from breaky to dinner, if you would like it. We knew that language is a barrier specially during check-ins however Maverick (not so sure) from the reception has good English as he's the one on-duty both our check-in and out, April 15-18 inclusive, he helped us with our queries on taxis and bus to train station during check-out. Also, am giving few tips to the below: 1. Around 10-12 mins walk to the Sanctuary. 2. An Irish Pub nearly, just 2 mins walk 3. Big parking spaces just across the building 4. Around 20-25 mins walk to train station. 5. A min walk to bus stop going to train station 6. Two mins walk to bus stop going to airport 7. Cooking pans and utensils provided 8. Kettle and a small freezer provided 8. Towels, toilet rolls and shower gel provided Hope the above could help travellers looking for a place to stay. Kind regards...Carl
Stayed 3 nights in Apr 2022
Response from Maverick - Manager on May 2, 2022
Hello ! Thank you for your review ! We are delighted to know that you enjoyed your trip in Lourdes ! Thank you for the little tips for the future guests ! We hope to see you again in our residence for your next trip ! Kinds regards,

10/10 Excellent

Adjewa

Stayed 3 nights in Apr 2022
Response from Maverick - Directeur on May 2, 2022
Bonjour, Merci beaucoup pour votre commentaire positif ! En espérant vous revoir très vite lors de votre prochain séjour à Lourdes. Cordialement,

10/10 Excellent

Hector

Liked: Cleanliness, room comfort
Near Lourdes santuary
Very well located hotel, ample room (old school size)
Stayed 1 night in Mar 2022
Response from Maverick - Manager on Apr 8, 2022
Good morning sir, Thank you for your review ! We are delighted to know that you enjoyed your stay ! Looking forward to welcoming you very soon for your next stay in Lourdes. Kinds regards,

10/10 Excellent

Edmund

Liked: Cleanliness, room comfort
Fantastic stay
Hotel staff were helpful, spoke good English. Rooms were clean. Location was ideal. Walking distance to most attractions of Lourdes, particularly the grotto of Virgin Mary.
Stayed 1 night in Feb 2022
Response from Maverick - Manager on Feb 24, 2022
Good morning, Thankyou very much for your comment, We are delighted to know that we gave you complete satisfaction and hope to welcome you again very soon. Kinds regards, Maverick - Director

2/10 Terrible

Miroslaw, Streamwood

Stayed 2 nights in Dec 2021

8/10 Good

Justyna

Traveled with group
Liked: Cleanliness
Very fine place
It general the place is very fine, convenient and clean and the location is good. Big and free parking just in front in a big advantage. However, the rooms are much less cozy and more dark than in the pictures.
Stayed 2 nights in Nov 2021
Response from Céline Talon - Directrice d'établissement. on Nov 19, 2021
Dear Justyna, Thank you so much for your feedback !! We were pleased to welcome you. We take note of your suggestions. Don not hesitate to come directly at the reception, we would have been happy to help you. Have a good day ! We hope to see you fort your next step in Lourdes. Kind Regards.

4/10 Poor

Gloria

Traveled with family and small children
The parking was free, the Sanctuaires Notre-Dame de Lourdes is just a walking distance, its near everything shops and restaurant. Very disaapointed coz when we arrived I showed our confirmation booking but i was told our booking was cancelled. The girl took my credit card details and said she has to confirm the following day to expedia about our booking. She gave us the room to stay and we contacted expedia and the agent tried many times to call them but to no avail. On the third day when we checked out, i was told again that I have to pay for the two nights but I insisted for her to check their system about my payment and showed her the confirmation of my booking and the payment that I made to expedia in advance. It's also very hard to communicate because we coul'nt hardly understand each other because the girl in the reception could'nt hardly speak english, good thing one of the guest who was about to checked in at that time was very good to translate everything.
Stayed 2 nights in Oct 2021
Response from Céline Talon - Directrice d'établissement. on Nov 2, 2021
Dear Gloria, Thank you for your feedback ! We are sorry to read that you have encounter some difficulties to be understood. We hope that you still have appreciated our facilities. Have a good day, Kind Regards.

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021
Response from Céline Talon - Directrice d'établissement. on Oct 20, 2021
Chère Catherine, Merci pour cette note très positive. Nous sommes ravis ! Belle journée, Bien cordialement.

10/10 Excellent

william

Liked: Cleanliness, room comfort
We stayed at Zenitude Hotel in August, 2020 and as always the hotel was so comfortable and service was great.
Stayed 1 night in Sep 2020

4/10 Poor

RobertS, San Diego

Liked: Cleanliness, property conditions & facilities
Difficult to find the apartment residence (45 mms and got lost with GPS) , it is closed during 12 and 3 pm(??) . I got there at 12:15 pm wet from heavy rain and was so bummed when i realized I will have to walk the city’s for close to 3 hours before I could check in . Left the hotel residence at 8:20 pm for dîner and forgot My cell phone , Tried to get back into the hotel and hotel doors did not open . I had to call the emergency number to get a code to enter in a side wall box to get doors to open Has no idea and was not told ! That was stressful . And lately, there is no staff at nite . The plus is there is a public parking across the hotel free.
Stayed 1 night in Oct 2020
Response from Céline - Directrice d'établissement on Oct 12, 2020
Dear "RobertS", Thank you for your precious feedback which help us to improve our facilities. We are really sorry to learn that you have had difficulties to find the residence. Our adress is written on Internet (Google) and on Orbitz too. We don't understand why your GPS got lost but we are glad you have found easily the free public parking. During low season, even more during the pandemic, schedules are restricted. These schedules are mentioned in your booking confirmation but also on Internet. As mentioned, for any early arrival or late arrival, you can use the emergency phone number so our team would be able to help you. We would have gave you the access code immediately. We are truly sorry for this situation. Despite the entrance difficulties, we hope that you have enjoyed your appartment and the city of Lourdes. We hope to have the chance to welcome you again and give you a true Zenitude experience ! Have a great day dear sir, Kindest Regards

10/10 Excellent

Adriana

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020
Response from Céline - Directrice on Sep 18, 2020
Chère Adriana, Votre notation nous ravis ! Nous sommes heureux de lire que votre séjour dans notre établissement a été à la hauteur de vos attentes. C'est notre récompense ! Merci d'avoir partagé votre expérience suite à votre séjour. Belle journée à vous, Bien cordialement,

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018

8/10 Good

Joeyvic

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018