Ratings based on 994 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis

The staff was absolutely the best.

Posted Sep 20, 2017
Pros: The staff, the small, but clean room.
Cons: The toilette is on the opposite side of the room that the bathroom. Which is ok, except that there was no sink in the toilette area to wash hands.
Location: Concorde metro was the best metro stop for us and it was a good link to everything;
The staff was great especially Benjamin, the front desk supervisor. But all excelled. The room was small, but sterile clean. We didn't expect to spend too much time in the room anyway, so why pay for what you don't need.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
The hotel was very comfortable and in a great location. The staff was very pleasant and helpful.
Comment from Hotel Management
Aug 18, 2017 by Benjamin Piat, Hotel Management
Dear Guest, Thank you very much indeed for your great feedback follwing your recent stay at the Castille. I am glad you enjoyed the location, the comfort and the service provided to you throughout your stay. Rest assured that I will communicate your comments to everyone at the Castille. Sincerely Benjamin Piat Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Paris Delight

Posted Jul 30, 2017
Great Motel, location and staff. The room was a bit small but everything else was brilliant. Stephane was the best concierge that we have came across.
Comment from Hotel Management
Aug 6, 2017 by Benjamin Piat, Hotel Management
Dear Guest, Thank you so very much for taking teh time to give us your lovely feedback! I am delighted to see that even though the room was small we did manage to give you an exquisite service and that the highlight of your stay was Stephane at the Concierge. Please do rest assured that I will communicate your comment to him. We truly hope to see you again very soon among us! Sincerely, Benjamin Piat Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome!

Posted Jul 24, 2017
Amazing customer service. Great location. Highly recommend.
Comment from Hotel Management
Aug 6, 2017 by Benjamin Piat, Hotel Management
Dear Guest, Thank you very much for your lovely comments following your recent stay at the Castille Paris! We are delighted to read that you enjoyed and the customer service too. We very much look forward to welcoming you again very soon. Sincerely, Benjamin Piat Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Excellent small hotel in central location

Posted Jul 22, 2017
Staff were very helpful, friendly and professional.
Comment from Hotel Management
Jul 29, 2017 by Benjamin Piat, Hotel Management
Dear Bernard, Thank you very much for the great review of our hotel! We are glad that you enjoyed your stay and more specifically the service you received throughout your stay. We truly hope to see you again very soon at the hotel Castille. Sincerely, Benjamin Piat Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2017
Staff was very friendly and helpful. Great location.
Comment from Hotel Management
Jul 29, 2017 by Benjamin Piat, Hotel Management
Dear Guest, Thanks a lot for the great review of our hotel! We are glad that you enjoyed your stay and more specifically the service you received throughout your stay. We truly hope to see you again very soon at the hotel Castille. Sincerely, Benjamin Piat Front of House Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2017
They more than made up for not having our room ready 2 hours past check in by sending us champagne, flowers, fruit and macaroons. We were tired after traveling all day with small children.
Comment from Hotel Management
Jul 8, 2017 by Benjamin Piat, Hotel Management
Dear Guest, Thank you very much for taking the ime to give us your feedback following your recent stay at the Castille Paris. I wanted to apologies once more for the delay in getting the room ready and really appreciate your understanding in this matter. I ma delighted thqt you enjoyed the hotel and all amenities provided to you and your family. We truly hope to see you again very soon at the Castille Paris. Sincerely, Benjamin Piat Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very cool hotel

Posted Jul 7, 2017
Very cool decor , friendly helpful staff and great location.have stayed here 3 times so far - it's my Paris favourite
Comment from Hotel Management
Jul 23, 2017 by Benjamin Piat, Hotel Management
Dear Guest, Thank you for the great review of our hotel! It is always a pleasure to be welcoming you again and again and I wanted to thank you for your constant loyalty. We very much look forward to welcoming you again soon! Sincerely, Benjamin Piat Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London, Chicago

Beautiful boutique hotel with a superb location

Posted Jul 2, 2017
Excellent, friendly, attentive staff; great dining room, bar and room service menus; superior location on Rue Cambon off Rue Faubourg/St Honore next door to Chanel; nice, comfortable, well appointed rooms.
Comment from Hotel Management
Jul 8, 2017 by Benjamin Piat, Hotel Management
Dear Ned, Thank you very much for giving such great recommendations following your recent stay at the Castille Paris. I am very please to see how much you enjoyed the hotel and its location. Additionnaly, I am delighted to read that all members of staff have managed to go above and beyond your expectations. I very much look forward to welcoming you again very soon. Sincerely, Benjamin Piat Front of House Manager
4 out of 5
by William

Posted Jun 12, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017
Dear Mr William, Many thanks indeed for your kind comment following your recent stay at the Castille Paris. I am glad that you enjoyed your stay with us and we very much look forward to welcoming you again soon. Sincerely, Benjamin Piat Front of House Manager