Ratings based on 1,840 Verified Reviews

4.1 out of 5
90% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Great location!

Posted Nov 30, 2017
The metro Chatelet Les Halles is almost right in front of the hotel’s main entrance. On the other side of the hotel is a big mall, Forum Les Halles which has most of the high St brands and the monoprix store. Many great restaurants just within walking distance. Only setback is the windows are not well sealed when close. I could hear the sound from the human and motor traffic just outside the hotel.
Comment from Hotel Management
Dec 2, 2017 by EBC, Hotel Management
Thank for your great feedback. Your pictures with the view are very nice, you have a nice room. We hope to welcome you again. Best regards
1 out of 5
by A verified traveler

Posted Nov 26, 2017
When they couldn't prepare the room we had requested, their response was so demanding and inflexible. They just told me they couldn't prepare the room, and no refund even if the alternative room was down graded. The alternative wasn't acceptable. Apologies came afterwards, which was also dissapointing.
Comment from Hotel Management
Nov 30, 2017 by EB, Hotel Management
Dear Guest, Thank you for your feedback. We don't undestrand what you mean in your comment, please contact us to clarify the situation. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Paris trip

Posted Nov 21, 2017
Pros: Clean spacious and comfortable
Excellent accommodations in the center of the city really enjoyed it
Comment from Hotel Management
Nov 26, 2017 by gemma , Hotel Management
It is great to have you stay with us. We appreciate your review, thank you very much. We hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

A great experience

Posted Nov 19, 2017
A very convenient location, very helpful and friendly staff, clean room, couldn't fault the hotel, good value for money. The staff even helped us get hold of tickets for the Christian Dior exhibition at short notice which was the highlight of our trip! A little difficult for taxi's to get to the hotel but that wouldn't affect my choice to revisit and stay here again! Would definitely recommend this place :)
Comment from Hotel Management
Nov 26, 2017 by gemma, Hotel Management
Thank you for making us one of your preferred accommodation choices. We will share your compliments with out team. We look forward to welcoming you again :)
3 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Nice location, but needs renovating.

Posted Nov 19, 2017
Well located. Right next to a metro station that has many connecting lines. Has decent wi-fi. Hotel is old and rooms are small. This place definitely needs to be renovated. If your room is next to the elevator, you will definitely hear it go up and down.
Comment from Hotel Management
Nov 26, 2017 by gemma , Hotel Management
Thank you for your feedback on your recent stay. We take the opportunity to inform you that in 2018 some works are planned to renovates a part of our actual product. We hope you will come and see it next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from La Paz, BO

Amazing hotel

Posted Nov 6, 2017
The hotel is very well located, new, amazing room, amazing staff, wonderful view and wonderful service the best place to stay in Paris surely i will comeback to this hotel again
Comment from Hotel Management
Nov 26, 2017 by Gemma, Hotel Management
Thank you for your compliments during your recent stay. We are happy to hear that you have enjoyed Citadiens les halles in Paris. We look forward to welcome you back.
5 out of 5
Recommended
for Families
by A verified traveler from London

Very practical for families

Posted Nov 3, 2017
Cons: The sofas
All good, perfect location. Very helpful staff. Room very clean!. Only disappointment was the sofa. although very satisfactory as a bed, it did not serve well as a sofa. Apart from that, everything was perfect!
Comment from Hotel Management
Nov 4, 2017 by EB, Hotel Management
Dear guest, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to see you again in our residence Citadines Les Halles.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing for the price

Posted Oct 26, 2017
Great central location. Really friendly and helpful staff. No fuss or formality. Price is kept lie by a self service for linen etc - there is no daily cleaner. Was expecting a room but it was more like an apartment with a kitchen area. free coffee machine in the lobby. Amazing value.
Comment from Hotel Management
Oct 30, 2017 by EB, Hotel Management
Dear guest, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to see you again in our residence Citadines Les Halles.
2 out of 5
by A verified traveler

Not advisable if you have a car

Posted Oct 23, 2017
Pros: Very clean and good breakfast choices.
Cons: parking arrangements with nearby parking locations; better customer service
I was very disappointed; no parking, access to the hotel was complicated; the A/C was not working; the check-in staff was very pleasant and professional but the check out lady was very rude!
Comment from Hotel Management
Oct 24, 2017 by Gemma , Hotel Management
Thank you for taking the time to write your feedback. We have noted that we have failed to meet some of yours expectations during your last stay and we are sorry. As we are located in the very centre of Paris, in a pedestrian street, it could be sometimes complicated to reach the main entrance by car. We hope however that you will give us onother occasion to serve you better.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

Great location, great value for the money

Posted Oct 20, 2017
We selected the Citadines for the location, and for the apartment hotel aspect, with kitchenette, utensils, etc. We were not disappointed. The room was large, the bed was firm, the wi-fi was excellent (and free). A previous reviewer had complained about the noise from what he called "the courtyard", so we asked for an exterior-facing room. We got one on the top floor, and it turned out to face the Fontaine des Innocentes, a square outside the hotel. Great view, but also where the noise actually came from. So if you don't want any noise at night, DO select the courtyard. In any case, the noise did not bother us, and as I said, we loved the view. Staff were friendly, room was clean, and the location was excellent, 50 steps from the Metro, a few more to the Forum des Halles, a huge underground mall with fresh food shops, movie theater etc. A few quibbles -- the shower did not hold a consistent temperature (although they did try to fix it), and the dishwasher did not work (but they DID fix that). All in all, an excellent value and not expensive.
Comment from Hotel Management
Oct 30, 2017 by EB, Hotel Management
Dear Larry, Thank you for taking the time to write this great review. It is great to have you stay with us. We appreciate your comment and the compliments about our service and facilities. The picture you share is really nice, it's true this view is lovely but something on the week-end it can be a little bit noisy, but we change floor by floor the windows to put double glazing.We hope to see you again to try it , in our residence Citadines Les Halles.