Family Room | In-room safe, individually decorated, individually furnished, desk

Reviews of Hôtel Lion d'Or Louvre

3 out of 5
Hôtel Lion d'Or Louvre
5 Rue de la Sourdière, Paris, Paris

Reviews

8.4

Very Good

Rating 10 - Excellent. 248 out of 576 reviews" "
Rating 8 - Good. 230 out of 576 reviews" "
Rating 6 - Okay. 65 out of 576 reviews" "
Rating 4 - Poor. 17 out of 576 reviews" "
Rating 2 - Terrible. 16 out of 576 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Logan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Assissted in making phone calls and pointing out attractions. Location couldn't be better. Metro only a 2min walk away, surrounded by restaurants, laundromat, a little convenience store 50 meters away. Room itself was bigger then i expected being paris. Really happy with our stay
Stayed 8 nights in Mar 2024
Response from Meessan on Apr 5, 2024
Dear Logan, Thank you very much for your kind words ! We are thrilled to hear that you had such a positive experience during your stay with us. Our team takes great pride in providing exceptional service and ensuring our guests feel welcome and supported throughout their visit. It is fantastic to know that you found our staff friendly and helpful, and that you appreciated our convenient location in the heart of Paris. We are delighted that your room exceeded your expectations, and we are pleased to have contributed to your overall satisfaction. We hope to have the pleasure of welcoming you back again in the future !Thank you again for choosing the Lion d'Or Louvre Hotel. Sincerely, MeessanCommunity ManagerHôtel & Résidence Lion d'Or Louvre

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly!! This was my first time to Paris and this hotel was in a great location, affordable, and quiet at night. I would stay here again.
Stayed 1 night in Mar 2024
Response from Meessan on Mar 11, 2024
Dear Amy, Thank you for your delightful feedback ! We are absolutely thrilled to hear that you had such a wonderful experience at our Lion d'Or Louvre ! Our staff takes great pride in providing exceptional service, and it warms our hearts to know that their friendliness made your stay memorable. Paris is indeed a magical city, and we are delighted that our hotel's prime location, affordability, and peaceful atmosphere added to the joy of your visit. Thank you for your kind words, and we can't wait to welcome you back for another fantastic stay ! Warm regards, MeessanCommunity ManagerHôtel & Résidence Lion d'Or Louvre

2/10 Terrible

Maria Cristeta, Sterling Heights

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not considerate enough to change the date of our hotel stay. It was a typo error that iinstead of 5/02 to 5/03 , maybe I accidentally click the 2/02 to 2/03 .And i noticed it last minute already. I even told expedia that why will i book on 2/02/-2/03 when jnfact my flight that i booked thru expedia was 5/01/24. It was an honest mistake but hotel were very inconsiderate!
Stayed 1 night in Feb 2024
Response from Meessan on Feb 22, 2024
Dear Maria, We are deeply sorry to hear about your experience. However, it's important to note that you selected a non-refundable rate through Expedia, and as per our hotel policy, we are unable to accommodate date changes or offer refunds in such cases. We understand that mistakes can happen, but unfortunately, we must adhere to the terms of the reservation that was booked. We regret any inconvenience this may have caused and sincerely hope for your understanding in this matter. If you have any further concerns or questions, please don't hesitate to reach out to us directly. Warm regards, MeessanCommunity ManagerHôtel & Résidence Lion d'Or Louvre

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel. Perfect for what we wanted. Fantastic location. Easy walking distance to all main tourist attractions plus shopping, restaurants and transport links. The staff were friendly, polite and always greeted you with a smile. The room was clean, nicely decorated, spacious and had everything we needed. There was little to no noise from the street outside and we felt very safe. We would highly recommend this hotel and will stay again.
Stayed 3 nights in Feb 2024
Response from Meessan on Feb 22, 2024
Dear Sarah, Thank you for taking the time to share your wonderful experience at our hotel. We're thrilled to hear that our establishment perfectly suited your needs and that you enjoyed our fantastic central location, making it convenient for exploring all the main tourist attractions , such as the Louvre Museum, Opera House, Grand Palais, and efficient public transportation options.It's heartening to know that you found our staff to be friendly and sufficient. Providing exceptional service is our priority, and we are delighted that our team made a positive impression on you.We are also pleased that you have had a great experience in your room. In fact, most of our rooms have recently undergone renovations to provide you with the best possible experience. Additionally, to elevate your experience, we offer complimentary coffee and tea in your room daily for added convenience.Your recommendation means the world to us, and we are honored that you would choose to stay with us again. We look forward to welcoming you back on your next visit to the area. Thank you for choosing our hotel ! Warm regards, MeessanCommunity ManagerHôtel & Résidence Lion d'Or Louvre

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean place to stay in an unbeatable location. Travelled with our children, and the family room worked really well.
Stayed 3 nights in Jan 2024
Response from Meessan on Jan 10, 2024
Dear valued client,We greatly appreciate your feedback! It is fantastic to hear that you enjoyed the comfort of our accommodations. Your observation about our hotel's prime location in the heart of Paris is spot on ! We take immense pride in providing convenient access to iconic attractions like the Louvre Museum, Opera House, Grand Palais, and efficient public transportation options for our guests' enjoyment.We are also delighted that your room experience was exceptional. Recently renovated, our rooms are designed to offer the utmost comfort and satisfaction. Additionally, to enhance your stay, we provide complimentary coffee and tea daily in the rooms for your convenience.Should you ever plan to visit Paris again, we would be thrilled to welcome you back and provide you with another memorable stay. Please do not hesitate to reach out to us directly to make your reservation to get a 10% discount and complimentary breakfast. Thank you for choosing the Lion d’Or hotel for your stay in Paris, and we look forward to serving you again in the future. Warm regards, Meessan Community Manager Hôtel & Résidence Lion d'Or

8/10 Good

Yan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Meessan on Jan 5, 2024
Dear valued guest, We greatly appreciate your amazing 8/10 rating. It brings us immense joy to know that you had a wonderful stay with us, and we eagerly anticipate the opportunity to welcome you back to our hotel in the near future.Warm regards, The Lion d’Or team

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Meessan on Jan 5, 2024
Dear valued guest, We greatly appreciate your perfect 5/5 rating. It brings us immense joy to know that you had a wonderful stay with us, and we eagerly anticipate the opportunity to welcome you back to our hotel in the near future.Warm regards, The Lion d’Or team

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Meessan on Jan 5, 2024
Dear valued guest, We greatly appreciate your perfect 5/5 rating. It brings us immense joy to know that you had a wonderful stay with us, and we eagerly anticipate the opportunity to welcome you back to our hotel in the near future.Warm regards, The Lion d’Or team

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome room!
Hotel room was amazing! Very clean and comfortable; high ceilings with skylights and loft. Small kitchenette which was nice for opening a bottle of wine at night. Asked for more coffee pods but told that we could not get more because we did not book the hotel breakfast as part of our stay. We did want to explore some Paris cafes in the mornings but would have liked to have had some coffee in our room before venturing out. Did eat one breakfast at the hotel but was charged 5 euros more than the price stated on the hotel information packet in the room. Very convenient location to the Louvre. If you stay on the 4th floor, there are 75 spiral steps to climb with your luggage - quite a workout! We did love our stay and would recommend this hotel!
Stayed 3 nights in Nov 2023
Response from Meessan on Jan 5, 2024
Dear Linda, Thank you so much for taking the time to share your feedback.We are pleased to hear that you had a wonderful experience in your room. In fact, most of our rooms have recently undergone renovations to provide you with the best possible experience. Additionally, we provide complimentary coffee and tea in the room every day for your convenience.We are deeply sorry for the inconvenience caused for the coffee. However, please note that you have complete access to our lobby coffee machines. Nevertheless, additional charges apply for usage if you haven't selected the breakfast option. Alternatively, we can arrange for the delivery of coffee directly to your room for your convenience.Upon reviewing your invoice, we can confirm that you were billed 17 euros per breakfast, which aligns with our standard breakfast price as listed on our website.We understand that our elevator only goes up to the 4th floor, and access to the 5th floor is via a staircase. We appreciate your patience in navigating this aspect of our hotel. In the meantime, we would like to assure you that our team is always available to assist guests with the luggage. We will try our best to make guest’s stay as comfortable as possible.Thank you so much for your positive feedback! We are thrilled to hear that you loved your stay with us. Your recommendation means a lot to us. If there's anything specific that stood out or any suggestions you may have for improvement, please feel free to share. We appreciate your support and look forward to welcoming you back in the future.Lion D'or team

10/10 Excellent

Sylvia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel, very central location, lovely staff, excellent value for money, would highly recommend.
Stayed 2 nights in Nov 2023
Response from Meessan on Jan 4, 2024
Dear Sylvia, Thank you so much for taking the time to share your feedback.You are absolutely right about our hotel's central location in the heart of Paris. It is a true advantage, and we take great pride in offering our guests a convenient walking access to Paris's iconic attractions, such as the Louvre Museum, Opera House, Grand Palais,… and efficient public transportation options.We are deeply grateful for your kind words regarding our staff. Our staff members are committed to going above and beyond to ensure that every guest feels welcomed and well taken care of. We greatly appreciate your recognition of our team's efforts, and we will certainly share your compliments with them.We are thrilled to hear that you found our hotel to be excellent value for money. Your recommendation means a lot to us, and we truly appreciate your kind words. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future.Warm regards, Meessan

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Pros: Great location, small but comfortable room. Decent price. On a side road, so protected from outside noise. Cons: When booking I pressed the wrong button and omitted breakfast (€9), although I emailed Expedia and the hotel as soon as I realised the mistake, the hotel wanted €17 which wasn't worth it when there are so many lovely cafes and eateries nearby. Annoying amount of emails before arrival, telling me nothing particularly intersting, eg we are looking forward to your visit. Internal doors of other rooms a bit noisy.
Stayed 1 night in Nov 2023
Response from Meessan on Jan 4, 2024
Dear Emma, Thank you for taking the time to share your thoughts on your recent stay with us. You are absolutely right about our hotel's central location in the heart of Paris. It is a true advantage, and we take great pride in offering our guests a convenient walking access to Paris's iconic attractions, such as the Louvre Museum, Opera House, Grand Palais,… and efficient public transportation options. In fact, we are lucky to be located in in a hotel offering a tranquility equivalent to that of rue de la Sourdière. Being in the heart of Paris while enjoying the calm of such a street is a real privilege.Regarding the issue with breakfast, we sincerely apologize for any inconvenience caused by the booking error. We understand that the cost discrepancy was frustrating, and we appreciate your feedback. In light of your experience, we will review our communication processes to ensure that any changes to reservations, especially related to additional services like breakfast, are handled promptly and with clarity. We value your input and will work towards enhancing this aspect of our service.In response to your feedback on the pre-arrival emails, we understand that receiving numerous emails can be bothersome. We will revisit our communication strategy to ensure that our pre-arrival emails are informative and relevant, providing you with useful information about your upcoming stay.Regarding the noise from internal doors, we apologize for any disturbance you experienced. We will investigate and address this issue promptly to enhance the overall comfort of our guests.We truly appreciate your constructive feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Thank you for choosing the Lion d'Or Hotel. Warm regards,Meessan

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the shops, gardens and the Louve. Room was a little small given the luggage and given we booked the Superior Double Room paying nearly $500 aud a night. The elevator was very small only really fits 3 people and nothing else. Staff were friendly and helpful.
Stayed 5 nights in Sep 2023
Response from Meessan on Mar 11, 2024
Dear Robert, Thank you so much for taking the time to share your feedback about your recent stay at Lion d'Or Louvre ! We are thrilled to hear that you enjoyed our hotel's fantastic location near the shops, gardens, and of course, the Louvre.We understand that the size of the room may have felt a bit snug, especially with luggage, and we sincerely apologize for any inconvenience this may have caused. As a 3-star hotel, we strive to provide comfortable accommodations within the constraints of Parisian architecture. However, we've taken note of your feedback and will certainly look into ways to enhance the guest experience in our rooms.Regarding the elevator, we are glad to have one available as it's a rarity in many Parisian buildings. We appreciate your understanding of its size limitation and assure you that we're committed to preserving the charm of Parisian architecture while ensuring our guests' convenience and safety.We are delighted to hear that our staff were friendly and helpful during your stay. Providing exceptional service is at the heart of what we do, and we're pleased that our team made a positive impression.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back to Lion d'Or Louvre in the future and provide you with an even more enjoyable stay. If there's anything else we can assist you with, please don't hesitate to reach out. Wishing you wonderful travels ahead !Sincerely, MeessanCommunity ManagerHôtel & Résidence Lion d'Or Louvre

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Location superb.
Stayed 1 night in Sep 2023
Response from Meessan on Mar 11, 2024
Chère Susan, Merci beaucoup d'avoir pris le temps de nous laisser une note parfaite de 10 sur 10 ! Nous apprécions vraiment votre soutien et sommes ravis d'apprendre que vous avez eu une expérience positive avec nous. Si vous avez des commentaires spécifiques ou des suggestions d'amélioration à l'avenir, n'hésitez pas à nous contacter. Nous nous efforçons toujours de fournir le meilleur service possible et votre contribution nous est inestimable. Merci encore pour votre soutien, et nous espérons avoir le plaisir de vous servir à nouveau bientôt !Cordialement, MeessanCommunity ManagerHôtel & Résidence Lion d'Or Louvre

10/10 Excellent

ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Little Hotel in the Middle of Everything
We had a 5 day stay at this boutique hotel. It was wonderful. The rooms were small but that is to be expected if you are not staying at a US type hotel. The location was amazing. We were able to walk to most places. While the street the hotel is located on, a block in either direction takes you to cafes, a great bakery and numerous shops. But the hotel was still very quiet at night. The staff was very friendly. This was our 2nd trip to Paris, staying near the Louvre. This is wear we will stay the next time.
Stayed 4 nights in Sep 2023
Response from Meessan on Mar 11, 2024
Dear Ann, What delightful feedback to hear about your recent stay at Lion d'Or Louvre ! We are thrilled to learn that you had a wonderful five-day experience at our boutique hotel. Your appreciation of our location and the surrounding amenities brings us immense joy. It's true, our rooms may be cozy, but we are delighted that you found them comfortable, especially considering the European charm they offer. Being situated near the Louvre is indeed a prime spot, and we're glad you found it convenient to explore Paris on foot. It's heartening to know that you found the area lively yet were still able to enjoy peaceful nights at our hotel. Our team takes great pride in providing friendly and attentive service, and we're delighted that you felt well taken care of during your stay.We can't express how grateful we are that you chose to stay with us for your second trip to Paris, and we are already looking forward to welcoming you back for your next visit. Until then, we wish you many more wonderful adventures in the City of Light !Warm regards, MeessanCommunity ManagerHôtel & Résidence Lion d'Or Louvre

10/10 Excellent

Glen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was amazing. Attention to detail, great breakfast, and location was fantastic. Highly recommend!
Stayed 3 nights in Aug 2023
Response from Hamza on Sep 13, 2023
Dear Glen,Thank you for choosing our hotel and for taking the time to send us your kind feedback.We are delighted to read that your stay with us had met your expectations and hope to receive your again in the heart of Paris.Best regards,The Lion d'Or Louvre Team

10/10 Excellent

Didier

Liked: Cleanliness, property conditions & facilities
Very nce place un the heart of Parrs
Stayed 1 night in Aug 2023
Response from Hamza on Sep 13, 2023
Thank you!

8/10 Good

Vivienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for shopping and site seeing
Stayed 2 nights in Jul 2023
Response from Hamza on Sep 13, 2023
Thank you!

10/10 Excellent

Paul, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Hamza on Sep 13, 2023
Thank you Paul!

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful and breakfast good selection
Stayed 4 nights in Jul 2023
Response from Dani on Jul 25, 2023
Dear Bryan,Thank your review!We were very happy to host and hope to see you again at the Lion d'Or, for an even better experience.Kindly,

8/10 Good

Giorgio

Traveled with family
Liked: Staff & service
Great location as it is by the Louvre and is walkable and convenient. There is an elevator, however it’s very small, as is the lobby. The AC was good but the filtration of air from the rugs in the room circulated stale air.
Stayed 2 nights in Jul 2023
Response from Dani on Jul 25, 2023
Dear Giorgio,Thank you for taking some of precious time to write us a review.We are glad to hear you enjoyed your stay and your time in Paris!We take good note of remarks regarding the air filter.We hope to see you again at the Lion d'Or,Kindly

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly
Stayed 9 nights in Jul 2023
Response from Dani on Jul 19, 2023
Dear Kevin,Thank you for taking the time yo give us your opinion.We are happy to see you enjoyed your stay and that everything went well with the staff!We appreciate you and hope to see you again,Kindly,

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
The most important quality of this hotel is the people behind the front desk, every single one of them is resourceful, kind and always find a solution for any problem. Besides the hotel is amazingly located closer to metro stations and the Seine river is just 2 blocks away. There are a few high quality restaurants 1 block away. Again, the difference in this hotel is made by the staff!!!
Stayed 5 nights in Jul 2023
Response from Dani on Jul 19, 2023
Dear Kevin,Thank you for taking the time yo give us your opinion.We are happy to see you enjoyed your stay and that everything went well with the staff!We appreciate you and hope to see you again,Kindly,

10/10 Excellent

Martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and friendly staff. Perfect central location
Stayed 2 nights in Jun 2023
Response from Dani on Jul 13, 2023
Dear guest,Thank for your comment!We are glad to hear you enjoyed the area. The whole staff will happily help if you ever come back!Kindly,

6/10 Okay

Hailee

Liked: Cleanliness
Stayed 2 nights in May 2023
Response from Dani on Jul 13, 2023
Dear Hailee,We appreciate you for taking the time to rate us.Please feel free to contact the hotel to share your experience and let us know what liked or not, and what we can do better.Kindly,

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. A clean modern hotel with all of the necessities in a fabulous neighborhood.
Stayed 2 nights in Apr 2023
Response from Hamza on May 26, 2023
Dear Isabel, Thank you for choosing our hotel and for taking the time to send us your kind feedback.We are delighted to read that your stay with us had met your expectations and hope to receive your again in the heart of Paris.Best regards,Hamza

10/10 Excellent

Elliot

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on check in during our stay and check out was outstanding and helpful. hotel was clean quiet and i enjoyed every minute.
Stayed 1 night in Mar 2023
Response from The Lion d'Or Team on Mar 20, 2023
Dear Guest,We thank you and appreciate your feedback.Best regards,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Paris Hotel for exploring.
Super little hotel with great service and perfectly placed for exploring Paris. We will definitely be going back.
Stayed 3 nights in Mar 2023
Response from The Lion d'Or Team on Mar 20, 2023
Dear Guest,We thank you and appreciate your feedback.Best regards,

2/10 Terrible

Adonis

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room wasn’t what we expecting too small for 4 people and they sale for junior suite and doesn’t it was a queen bed and a pull a couch for higher price
Stayed 3 nights in Mar 2023
Response from Meessan on Mar 11, 2024
Dear Adonis, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any disappointment or inconvenience you experienced with the room size and amenities.Regarding the room size, we understand your concerns about it being too small for four people. We strive to accurately represent our accommodations and regret if there was any misunderstanding regarding the room type. We take guest feedback seriously and will review our descriptions to ensure they accurately reflect the accommodations offered.We apologize if the room layout did not meet your expectations, especially if you were expecting a separate sleeping area with a queen bed and a pull-out couch. We will review our descriptions and pricing to ensure they align with the actual room configuration and amenities.At our hotel, guest satisfaction is of utmost importance to us, and we regret any disappointment you experienced during your stay. Please know that we are always available to address any concerns or issues promptly. We appreciate your feedback as it helps us improve the guest experience for future stays.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Warm regards,MeessanCommunity ManagerHôtel & Résidence Lion d'Or Louvre

8/10 Good

Jorge

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was key during our stay and it was truly excelent, staff is extremely kind and helpful, rooms are sufficient and extremely clean, whereas the bathroom is also excelent. Rooms are a bit small and tight though.
Stayed 1 night in Mar 2023
Response from The Lion d'Or Team on Mar 20, 2023
Dear Guest,We thank you and appreciate your feedback.Best regards,

10/10 Excellent

Pohung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from The Lion d'Or Team on Feb 16, 2023
Cher client,Nous vous remercions de votre message et nous apprécions votre commentaire.Au plaisir de vous accueillir une autre fois.Cordialement,

10/10 Excellent

Omar

Stayed 4 nights in Jan 2023
Response from The Lion d'Or Team on Feb 16, 2023
Cher client,Nous vous remercions de votre message et nous apprécions votre commentaire.Au plaisir de vous accueillir une autre fois.Cordialement,

10/10 Excellent

Brenton

Stayed 1 night in Jan 2023
Response from The Lion d'Or Team on Mar 20, 2023
Dear Guest,We thank you and appreciate your feedback.Best regards,

10/10 Excellent

Halen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. This is my second time staying at the property, and the rooms and amenities are exactly what we needed. Best customer service at reception. Don’t use the online checkout, it’s not worth the hassle if transportation hasn’t been confirmed. Added a little last-minute frustration to an otherwise great stay.
Response from Meessan on Mar 11, 2024
Dear Halen,Thank you for taking the time to share your feedback following your recent stay at our hotel. We are thrilled to hear that you enjoyed our great location and found our rooms and amenities to be exactly what you needed. It's always a pleasure to welcome back returning guests like yourself, and we are delighted that you chose to stay with us for the second time.We truly appreciate your kind words about our customer service at reception. Providing exceptional service to our guests is our top priority, and it's wonderful to hear that our team members exceeded your expectations.However, we sincerely apologize for any frustration you experienced with our online checkout process. We understand the importance of a smooth departure experience, and we regret any inconvenience caused by transportation arrangements not being confirmed. Your feedback is invaluable to us, and we will use it to improve our procedures to ensure a hassle-free experience for all our guests.Despite this last-minute frustration, we're pleased to hear that overall, you had a great stay with us. Should your travels bring you back to the area, we would love the opportunity to welcome you again and provide you with an even more seamless experience.Thank you once again for choosing our hotel, and we look forward to the possibility of serving you again in the future.Warm regards,MeessanCommunity ManagerHôtel & Résidence Lion d'Or Louvre

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Chia-Jung

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great
Stayed 6 nights in Nov 2022
Response from Hotel lion d'or on Nov 13, 2022
Bonjour, toutes l'équipe Hotel lion d'or vous remercie pour votre commentaire.Cdt,

10/10 Excellent

Leigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location but near must see attractions. Clean room and nice staff. My 5th trip to Paris and I’ve stayed somewhere different each time but I plan to return to this hotel next time.
Stayed 6 nights in Oct 2022
Response from The Lion d'Or Team on Oct 21, 2022
Thank you for your comment !

10/10 Excellent

Pascal

Stayed 1 night in Oct 2022

10/10 Excellent

Trinh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great base for my family while we are in Paris. Great shops and restaurants around us (but you expect that in Paris). Little grocery store down the street was great for getting staples and there is a laundromat five minutes away (which is perfect when you’re travelling with kids). Kitchen facilities were basic but useful to save costs on eating out constantly. Would have like some extra dishwashing liquid (we had a tiny pouch for a four night stay which lasted us one dishwash) and some dish towels would have been useful.
Stayed 4 nights in Sep 2022
Response from The Lion d'Or Team on Oct 6, 2022
Dear Madam Trinh,Thank you for taking the time to write us this comment. We really appreciate it.We also thank you for your useful remarks in order to improve our services.Have a nice day !

10/10 Excellent

Richard Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Loved how clean the room and property was. Staff was friendly and helpful. When I return to Paris I'll definitely stay here again.
Stayed 5 nights in Sep 2022
Response from The Lion d'Or Team on Sep 26, 2022
Thank you for your comment !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from The Lion d'Or Team on Sep 26, 2022
Thank you for your comment !

10/10 Excellent

Miranda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and extremely friendly staff.
Stayed 6 nights in Aug 2022
Response from The Lion d'Or Team on Sep 2, 2022
Dear MIranda,Thank you so much for your comment !

8/10 Good

Brenda, Chula vista

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Escelent location, comfortable bed, only issue is way too small spaces, general experience was good.
Stayed 3 nights in Aug 2022
Response from Hotel du lion d'or on Aug 22, 2022
Cher client,Nous vous remercions et nous apprécions votre commentaire. Bien cordialement,

8/10 Good

Brenda J

Liked: Staff & service, amenities, property conditions & facilities
We loved our stay. It was exactly as advertised! Beautiful room and fantastic location. Staff were very helpful and welcoming.
Stayed 2 nights in Jul 2022
Response from Hotel lion d'or on Jul 19, 2022
Cher client, Nous vous remercions et nous apprécions votre message. See you!

8/10 Good

Olga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice stay at the hotel. Even though it is only a few steps from a busy street, our room was quiet. Tasty breakfast and great service. Would stay there again!
Stayed 7 nights in Jun 2022
Response from Hotel lion d'or on Jul 19, 2022
Cher client, Nous vous remercions et nous apprécions votre message. See you!

10/10 Excellent

Oakjoo, centreville

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are all friendly and nice Speaks English, Clean and neat and perfect distance for tour and shopping I have had bad headache one day and one of staff went out to get meds for me and everyone taking care like friend does Home away home I really love this place You will as well!
Stayed 5 nights in Jul 2022
Response from Hotel lion d'or on Jul 19, 2022
Cher client, Nous vous remercions et nous apprécions votre message. See you!

10/10 Excellent

Caesar, Ladera Ranch

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and everyone was so helpful and friendly
Stayed 3 nights in Jun 2022
Response from Hotel lion d'or on Jun 22, 2022
Dear Guest, We thank you and appreciate your feedback. see you soon!

10/10 Excellent

Rosalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the location of this property. Staff is very informative. We stayed in a junior suite, with kids, wish there had been a small fridge. 10 minutes from the Louvre and from major shopping. A lot of nearby restaurants. Had a wonderful time.
Stayed 4 nights in Jun 2022
Response from Hotel lion d'or on Jun 22, 2022
Dear Guest, We thank you and appreciate your feedback. see you soon!

10/10 Excellent

Ricardo C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, I loved everything about this hotel
Stayed 4 nights in Jun 2022
Response from Hotel lion d'or on Jun 22, 2022
Dear Guest, We thank you and appreciate your feedback. see you soon!

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to just about anything I needed.
Stayed 4 nights in May 2022
Response from Hotel lion d'or on Jun 19, 2022
Dear guest, We thank you and appreciate your feedback.

10/10 Excellent

Mehdi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location; clean and updated amenities. A mini fridge in the rooms is the only missing item.
Stayed 8 nights in May 2022
Response from Hotel lion d'or on Jun 19, 2022
Dear guest, We thank you and appreciate your feedback.