Ratings based on 35 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Baleares

excellent for what we wanted

Posted Aug 29, 2017
Pros: Situation, easy access, underground parking facility
Cons: information on hotel restaurant opening days/hours.
Location: unable to explore locally due to restricted mobility
easy to find, central location with safe underground parking facility. Ideally situated for stopover between Barcelona and Bilbao ferry terminal. hotel very comfortable ( with requested restricted mobility facilities available) .Only disappointment was restaurant was closed the night of our stay, however barman in Piano Bar recommended an excellent restaurant within easy walking distance- this proved to be an excellent choice. Would certainly recommend another visit but for a longer stay as from reading/ and what we saw on our drive, area has a lot to offer.
Comment from Hotel Management
Sep 18, 2017 by Esi, Hotel Management
Thank you very much for your puntuation We are going to open the restaurant all days I hope we will see you again Bes regards Silken Ciudad de Vitoria
5 out of 5
Recommended
for Everyone
by A verified traveler from Leicester, United Kingdom

Ideal location in a lovely city.

Posted Aug 27, 2017
Pros: Relaxing, comfortable and good location.
Cons: Coffee making facilities should not be added extras and should be included in the basic room rate.
Location: Ideally situated for all city centre attractions. Close to railway station.
The hotel is in an ideal position, just on the edge of the city centre within easy walking distance. On arrival and the check-in I was greeted by pleasant staff who remained pleasant throughout my stay without being intrusive. The room on the fourth floor was pleasant and clean. I had to pay extra for coffee making facilities which seem to be the norm in Spain and whilst adequate and necessary it did seem a lot to pay. There were a few minor imperfections in the room which need attention such as slightly peeling wallpaper and chipped skirting board but this is something I am sure the management are aware of and did not distract from my stay. Away from these negatives the hotel was very good for the price and all expectations were met in terms of important areas such as comfort and cleanliness. The hotel is very welcoming and has a pleasant reception and bar area and the gentleman behind the bar on all the nights I was there was very professional. I cannot comment on the restaurant as I stayed room only as I choose personally to explore other options. Overall I thoroughly enjoyed my stay and would recommend this hotel to anyone. I loved the city and will be returning and I will stay at this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hazel Grove

Lovely opulence in decent location

Posted Aug 4, 2017
Pros: Nice condition with a feeling of airiness and space. Good sized bedrooms.
Location: 10 mins walk into the main square or to the museums and parks.
We stayed only one night with friends and enjoyed the upmarket feeling of this hotel and its convenient location. Nice breakfasts can be had in cafes only 10 mins walk away in the town centre.
3 out of 5
by Martin

Disappointing

Posted Jul 5, 2017 on Hotels
Unfortunately the bathroom in room 429 had very mouldy tiles, especially under the bath taps.The carpet needed cleaning. There was a frieze on the wall that you could see from the lift which was tearing and there were also silk plants which were very dusty. No one asked us how our stay was. Breakfast was very good.Having stayed in Pamplona, Hondarribia and San Sebastián the tapas bars were very spread out and they did not have the variety or atmosphere.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Great location only 10 minutes walk to the centre

Posted Jun 24, 2017
Pros: Location
Cons: Visibility as you approach by road, it's easy to drive straight past
Location: 10 minutes walk to the historic town centre
I arrived after a long drive and the hotel was a real haven of peace and quiet. Easy to park in a secure underground car park,quick check in and a nice room. Next day a very good buffet breakfast. No issues, a comfortable pleasant experience
4 out of 5
by Frédéric

Vitoria with family

Posted May 2, 2017 on Hotels
Good hotel, good service, near downtown.
4 out of 5
by Mr B M

comfort all round

Posted Apr 25, 2017 on Hotels
very good. great hotel. good parking, good bar and a nice tapas bar as well.
5 out of 5
by Héctor

Posted Apr 15, 2017 on Hotels
It was amazing
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 14, 2017
El hotel está muy bien situado. Ha resultado cómodo y agradable.
Comment from Hotel Management
Sep 18, 2017 by esti, Hotel Management
Agradecerle su puntuación en el Hotel Silken Ciudad de Vitoria Saludos Subdirección H.Silken ciudad de Vitoria
5 out of 5
Recommended
for Everyone
by A verified traveler

Everything OK

Posted Sep 12, 2017
Pros: Near to the centre, breakfast
Location: walk to the city centre
Everything was OK. As I have to write something more I wolud like to say that everything was OK. Did I say that everything was OK??? If not, let me say that everyting was OK.
Comment from Hotel Management
Sep 18, 2017 by Esti, Hotel Management
Thank you very much for your puntuation at the Silken Ciudad de Vitoria hotel Best regards Subdirección Silken Ciudad de Vitoria