Ratings based on 1,229 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Central location

Posted Apr 18, 2016
Room was worn stained carpets old bathroom had a lot of noise from trolleys below and toilet kept making noises.
Comment from Hotel Management
Apr 22, 2016 by RCoates, Hotel Management
Thank you Anonymous for your review. I must apologise that we did not exceed your expectations on this occasion. Regards Robert Coates
4 out of 5
by A verified traveler

Away for night

Posted Apr 17, 2016
Our stay was pleasant. Customer Service was impressive. Certain areas need upgrade and maintainance. Our room was quite noisy, we hear as people go in and out of their rooms Plus we could hear some vibration perhaps- because of the car getting on the ramp.
Comment from Hotel Management
Apr 22, 2016 by RCoates, Hotel Management
Dear Anonymous Thank you for your recent review of our resort. I apologise that your stay did not exceed your expectations due to the noise. Once again, I thank you for your comments. Kindest regards Robert Coates
5 out of 5
by A verified traveler from sydney

Location and ambience

Posted Apr 14, 2016
So close to vineyards. The whole place has that resort feel - pool, golf course, extensive grass areas, big loungey lobby, plenty of eating areas, gym - reception staff were great
Comment from Hotel Management
Apr 19, 2016 by RCoates, Hotel Management
Thanks Peter for your review. So pleased you enjoyed the location, pool and our grassy areas for our guests to relax. Thank you again Regards Robert Coates
5 out of 5
by A verified traveler from HK

A wonderful hotel

Posted Mar 22, 2016
Pros: The place is so comfortable that you don't have to go outside
Cons: Better with room service for villa
Location: Wine tasting, Cheese
Good service, Good room, Good Food, Good facility,
Comment from Hotel Management
Apr 1, 2016 by RCoates, Hotel Management
Thank you Victor for your review. It is always a pleasure to read such positive reviews. Kindest regards Robert Coates General Manager
4 out of 5
by A verified traveler from Caboolture, Queensland Australia

Great hotel in the middle of Hunter Valley winery

Posted Feb 14, 2016
Pros: The hotel had every facility that we wanted and the meals and staff were fantastic.
Cons: Nothing could be improved. Everything you could want in an hotel was there and it was central to everything we wanted to do.
The hotel was central to all the places of interest in the Hunter Valley wine district. The Hunter Valley Gardens were spectacular.
Comment from Hotel Management
Feb 15, 2016 by RCoates, Hotel Management
Dear William Thank you for your recent review of Crowne Plaza Hunter Valley. Your comments have been shared with the entire team and very much appreciated. I am so pleased that you enjoyed your stay. Kindest Regards Robert Coates General Manager
3 out of 5
by A verified traveler from Sydney

Pleasant Resort with well appointed Villas.

Posted Feb 4, 2016
Pros: Spacious villas. Good food and breakfast experience. Golf, tennis and bike hire are good.
Cons: Decor in villas needs to be updated. More planting around villas to soften them. Perhaps another pool for people wishing to seek some peace
Location: Quite well located. On main road and close to several good wineries and restaurants.
We stayed at the Crowne Plaza mid January. We had very hot weather. We stayed in a 2 bedroom villa on the southern side of the resort. It was well located and short stroll to main building where we had breakfast. Our room was very spacious and well appointed. It is however starting to look dated and lacks some character unlike other resorts in the area. The porches where you can sit are looking tired with stains on concrete and weeds growing around them. The buildings of the villas externally look uninteresting with hardly any planting around them. They look stark. Breakfast each day was very good. Great choice and the hotel really copes well with large crowds. Each morning we were able to get a table without any difficulty. Tables were always set and there was plenty of food which never seemed to run out. The pool area is well appointed with lots of lounges, however it does get very crowed with kids so not so good for couples. The tiles around the pool are slippery when wet and hot in the sun. We dined mostly at the less formal restaurant downstairs. It was well priced and the food was of a good quality and presentation. Upstairs at Salt, it is quite expensive especially when travelling with families. Overall our experience was good but will probably look for somewhere different not on such a large scale next time to avoid the crowds.
Comment from Hotel Management
Feb 9, 2016 by RCoates, Hotel Management
Dear Caroline Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay in the pool area. Thank you also for your very candid review of the villas and please rest assured that these maintenance issues will be looked into. We value your comments and welcome the opportunity to serve you again. Kind regards Robert Coates General Manager
3 out of 5
by A verified traveler from Newcastle

Good, with some reservations

Posted Jan 29, 2016
Good family place, but suffers a little through being so big. We stayed three nights in a two bedroom villa - two adults and two kids (8 and 5). Pricey - couldn't afford to do this often - but very pleasant. The reception car layby was overwhelmed with numbers of jostling urban battle wagons [dangerous for small kids - best to leave them in the car] staff were pleasant but harried and delays queuing were long at checking in. Villa amenities were good, though airconditioning couldn't be set to run on fan continuously - so we were cooked and frozen by turn, disrupting sleep a bit. Access cards were buggy (we were locked out in our swimmers once). Room service was good, although the menu was a bit limited. We also tried the restaurant (Redsalt) on one night and the food was particularly good. 5 stars there. Breakfasts were chaotic - food and staff great, but venue too small (you often have to queue for a table) and key gangways are used by staff for table clearing. We bought a rate that 'included breakfast', but were stung by the tricky fine print - it covered the adults only. Fortunately the staff waived charge for our 5yo, but it was still another $45 on the bill for our 8yo. Internet is expensive, but fast and stable. The fee was waived at checkout in return for agreeing to be spammed. More generally, the place is big and made for cars - so getting around on foot with kids while silent electric golf carts charged around at high speed was a worry. Kids loved the poo
Comment from Hotel Management
Feb 1, 2016 by RCoates, Hotel Management
Dear Jack and Jill Thank you for your recent review of Crowne Plaza Hunter Valley. I really appreciate your comments and apologise firstly that the airconditioning was not working as you had expected and I do hope this did not ruin your stay. thank you for your great comments on the staff and Redsalt Restaurant. I sincerely hope you can stay with us again and I hope to see you here again soon. Kind regards Robert Coates General Manager
4 out of 5
by Naomi

Very busy

Posted Jan 28, 2016 on Hotels
Overall it was good apart from being a very busy resort like hotel so as a couple wanting to getaway and relax it wasn't the best Food was ok
Comment from Hotel Management
Apr 9, 2016 by RCoates, Hotel Management
Thanks Naomi for your review. I appreciate you taking the time to comment and hope you can stay with us again out of school holidays. Regards Robert Coates General Manager
5 out of 5
by Mohandas

This traveler left a rating score only Posted Jan 27, 2016 on Hotels
2 out of 5
by A verified traveler from Sydney

Over priced.

Posted Jan 27, 2016 on Wotif
Pros: The food that was available for purchase was great quality.
Cons: The overall condition of the place. Carpets, cleanliness, dirty, cobwebs, broken tiles.
Location: Great location and close to the wineries.
Hotel is extremely run down. Cob webs all over the roof. Dirty carpet and very worn out. Carpet needed a good vacuum. Broken tiles in the front entry way. Way over priced for the condition of the facilities. Either the price needs to be lowered or the hotel requires an upgrade. The golf course was outstanding though.
Comment from Hotel Management
Feb 5, 2016 by RCoates, Hotel Management
Thank you Scott for your recent review of our resort. I am so pleased that you enjoyed the food and the quality of the food. Please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again so you can enjoy another round of golf. Kind regards Robert Coates General Manager