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Reviews of Candlewood Suites Loveland, an IHG Hotel

2.5 out of 5
Candlewood Suites Loveland, an IHG Hotel
6046 E Crossroads Blvd, Loveland, CO

Reviews

8.4

Very Good

Rating 10 - Excellent. 121 out of 227 reviews" "
Rating 8 - Good. 47 out of 227 reviews" "
Rating 6 - Okay. 37 out of 227 reviews" "
Rating 4 - Poor. 10 out of 227 reviews" "
Rating 2 - Terrible. 12 out of 227 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Stayed 2 nights in Feb 2024
Response from Candlewood Staff on Mar 22, 2024
Thank you for your feedback. We hope to see you again next time

6/10 Okay

Sooze

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities
I did not like the fact that I was not told that there would be no breakfast served at all until I arrived. The room was adequate but nothing special. The refrigerator was so loud we had to unplug it in order to sleep. When we checked out, they would not give us a printed receipt and said it had been mailed to us. Still waiting on the receipt.
Stayed 2 nights in Feb 2024
Response from Candlewood Staff on Mar 15, 2024
Thank you for your feedback. We apologize for the inconveniences you experienced during your stay. We will get this passed onto our upper management. Upon checking your reservation, you did pre-pay through expedia.com. They are the ones that will be responsible for getting you a receipt

4/10 Poor

Daniel

Stayed 1 night in Jan 2024
Response from Candlewood Staff on Mar 22, 2024
Thank you for your feedback. We apologize for any issues you experienced during your stay

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
No thanks
Didn’t tell us the elevators were broken until after I checked in. Coffee pot wasn’t working in the lobby. No breakfast.
Stayed 1 night in Dec 2023

6/10 Okay

JOHN

Traveled with family
Disliked: Cleanliness
Pictures on Expedia looked good. When we arrived the front door was broken, staff had trouble getting us checked in. Then we we got to our assigned room the door was open and 2 maintenance guys were sitting in it on the couch.
Stayed 2 nights in Dec 2023

6/10 Okay

Stephanie

Business traveler
Stayed 3 nights in Sep 2023

10/10 Excellent

S

Liked: Cleanliness, staff & service, room comfort
Great room. Pleasantly surprised
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, amenities
Wonderful stay with a lovely, clean room. We especially love the close proximity to the Budweiser event center.
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Not so great
When I arrived at the hotel there was noone to be found at the front desk for about 10 minutes. They were apparently at the hotel next door "helping" them with something. When I arrived in my room it was late and I was ready for bead. I pulled back the sheets to find a pair of socks in my bed, and hair on the sheets. Clearly the bed had been made and no sheets changed. The staff was helpful when I let them know and came and changed the sheets for me. They were friendly and helpful. The overall cleanliness of the hotel leaves me disappointed. The hallways looked more like the condition of a low rent apartment building then a decent hotel. I think there were more than a few people using this hotel as place to stay long term as a home due to the availability of the kitchen in the rooms. I would choose not to stay here again. There are a bunch of other options very close by that may be better based on this experience.
Stayed 4 nights in Sep 2023

10/10 Excellent

Sean

Stayed 1 night in Sep 2023

8/10 Good

James, Windsor

Stayed 2 nights in Aug 2023

6/10 Okay

Brent

Traveled with family
Room Mix Up
There are two sides to my stay, I booked the room 9 months ago, called three weeks ahead to verify and then again the day of and was told everything was secured. When I got there I booked a double queen and they only had one single queen room left, this was the second year in a row at this same Hotel this happened to me. Needless to say, I was not very happy and I was not able to fix the issue at that time. I was finally able to speak with the Manager later that night and at that point it was too late to fix the issue for my second night there also. They were able to move us rooms for our last nights stay and they did end up giving me some discounts to help the issue, which is the good side of the story. The bad part is it was myself and my two sons staying in the room, one is 15 and the other is 21 so they are not small children and a room with one bed just doesn't work. They were fully booked so the Manager and the staff did what they could to accommodate us and they were nice, it just wasn't a pleasant experience for us.
Stayed 3 nights in Aug 2023

6/10 Okay

Ralph

Stayed 2 nights in Aug 2023

10/10 Excellent

Jerry L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Robert, Colorado Springs

Traveled with family
Liked: Cleanliness
.
Stayed 1 night in Aug 2023

8/10 Good

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Lori

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Nathan

Stayed 1 night in Jul 2023
Response from Dawn on Jul 25, 2023
Thanks for your rating!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
They were clean and nice. They offered free laundry
Stayed 1 night in Jul 2023
Response from Dawn on Jul 25, 2023
Thank for your positive review! Hope to see you again soon. Thanks, Dawn

2/10 Terrible

Mary L, Antioch

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was not willing to reimburse us the difference between the King we ordered and the Queen we got stuck in. That is unacceptable to me.
Response from Dk on Jul 25, 2023
Please contact the property directly so, we can address this concern. Thanks, Dawn

6/10 Okay

Vernon

Disliked: Staff & service
Can't believe they cancelled my pre-paid reservation, and moved me to the Holiday Inn Express property next door. Who does that to their customers?
Stayed 3 nights in May 2023

8/10 Good

Harlan

Stayed 1 night in May 2023

4/10 Poor

James

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Never again!
There was no clothes rod in the closet to hang clothes and no suitcase stand to put suitcases on. When I ask for the location of the ice maker, they told me they didn't have ice makers and if I wanted ice, I should make myself in the freezer compartment of the refrigerator in the room. There was no maid service in the room. The hotel doesn't have any kind of breakfast room. The toilet paper provided in the bathroom was terrible, more like tissue paper. On a positive note, the towels and washrags in the bath were very good.
Stayed 2 nights in May 2023

8/10 Good

tamara l

Liked: Cleanliness, room comfort
Improvements
Maintenance guy at front desk. No ink in printer in business center. No bowl in room kitchen
Stayed 3 nights in May 2023

6/10 Okay

Rick, Loveland

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Carpet was dirty and worn microwave door would not close, Went down for coffee in the morning no one was at the desk person had to come from the other hotel the coffee machine was out of coffee.
Stayed 1 night in May 2023

6/10 Okay

Leona

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff are friendly, however, wifi and system are down and cause inconvenience
Stayed 3 nights in Apr 2023

4/10 Poor

Katrina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like pet urine, the manager had a rude tone, there was no breakfast available (though on the filter), the bed was a double, not a 2 Queens Suite that was advertised, or even a King.
Stayed 1 night in Mar 2023

2/10 Terrible

Caryn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

8/10 Good

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and good location
Stayed 1 night in Feb 2023
Response from Felicia Romero on Mar 30, 2023
Thank you for your awesome review!

6/10 Okay

Satoko

Stayed 2 nights in Feb 2023
Response from Felicia Romero on Mar 30, 2023
Thank you for your feedback!

10/10 Excellent

Kennith

8/10 Good

Jim

Stayed 2 nights in Dec 2022

6/10 Okay

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
For the most part it was a great stay, however the fire alarm had gone off and was super loud and inconvenient
Stayed 1 night in Dec 2022
Response from Kelsey on Dec 13, 2022
We appreciate your feedback. Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Gary, Meeeker

Stayed 1 night in Nov 2022

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE staying at this Candlewood Suites in Loveland CO. They are always so friendly and accommodating. I feel pampered there and my dogs love it. The rooms are always very clean and comfy.
Stayed 1 night in Nov 2022
Response from Kelsey on Nov 10, 2022
We are so glad to hear you enjoyed your stay with us! We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Joel

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offer many items often forgotten and needed by longer-term stay guests. AC/Heating unit didn't function properly in our room.
Response from Kelsey on Nov 5, 2022
We appreciate your feedback. Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My pet was welcome!
Stayed 5 nights in Oct 2022
Response from Kelsey on Oct 26, 2022
Thank you for staying with us, we hope to see you again soon!

6/10 Okay

Jim

Stayed 1 night in Oct 2022

10/10 Excellent

owen

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Close to the airport.
Stayed 10 nights in Sep 2022
Response from Felicia Romero on Sep 16, 2022
Thank you for your positive review!

10/10 Excellent

Daniel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I iiked the large rooms
Stayed 2 nights in Sep 2022
Response from Kelsey on Sep 6, 2022
Thank you for staying with us! We hope to see you again soon!

2/10 Terrible

Summer

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Do Not Stay Here
The manager on duty when we arrived for my son’s wedding had no idea
Stayed 2 nights in Aug 2022
Response from Kelsey on Oct 16, 2022
Thank you for staying with. We apreciate your feedback and apologize for any issues you may have encountered during your stay with us.

10/10 Excellent

Erik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Kelsey on Aug 20, 2022
Thank you for staying with us. We appreciate your feedback. We hope to see you again soon!

4/10 Poor

Roberta E

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Needs maintenance!
The window air unit didn’t work. Maintenance was not available and neither was a fan. This was the only room available. It was such an uncomfortable temperature we didn’t get much sleep.
Stayed 1 night in Jul 2022
Response from Kelsey on Aug 12, 2022
Thank you for staying with us. We are sorry to hear your stay was not up to standard. We are working to resolve the issue and hope you stay with us again!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service
Good stay.
Stayed 8 nights in Jun 2022
Response from Kelsey on Jul 16, 2022
Thank you for staying with us, We hope to see you again!

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Kirsten

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was dirty run down good customer service but disappointing overall
Stayed 1 night in May 2022
Response from Ben on May 27, 2022
Hello Kirsten Thank you for taking the time to review your stay with us ! We are sorry to hear the stay was not up to standard with cleanliness, but are glad to hear the staff did their best to make things right for you! We hope if you are in the area again you will give us another stay!

10/10 Excellent

Margaret

Stayed 1 night in Apr 2022

10/10 Excellent

Rick, Loveland

Stayed 2 nights in Mar 2022

10/10 Excellent

Rick, Loveland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was cozy
Stayed 1 night in Mar 2022