Ratings based on 15 Verified Reviews

3.9 out of 5
75% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

City Hotel In Kleve, Germany

Posted Apr 2, 2016 on Hotels
Hotel staff was great! Just make sure you check in before 9pm since the lock the doors and shut down the front desk after 9pm.
3 out of 5
by A verified traveler from London

Great hotel but not happy with staff.

Posted Sep 10, 2013 on Hotels
I originally booked this hotel online because of the great reviews, at a good rate. On arrival, the lady that welcomed us in was extremely friendly and allowed us a late check-out which we were very happy with. The room itself was lovely - large, nicely presented and clean. At check-out, I went to pay and found that breakfast (which was originally quoted as being inclusive in the total price) was actually a compulsory extra - and very expensive. We didn't have breakfast, or ask for it, so we were a little surprised when 2 different ladies at the reception desk told us "YOU BOOK IT, YOU PAY FOR IT" with no explanation of the added extras. We had to leave quickly so we didn't kick up a fuss. When their card machine then wouldn't process my payment, the lady refused to give me any void receipts after repeatedly trying my card and seemed infuriated at us. She was extremely rude until her card machine finally worked. I would have liked to have stay here again since we come to Kleve often, but this has ruined how I feel about the hotel. All in all, a good trip but maybe some practice in customer service skills wouldn't go amiss.
5 out of 5
by A verified traveler

Posted Oct 16, 2012 on Hotels
I enjoyed my stay and if I go again I will stay in the same hotel
4 out of 5
by A verified traveler

Posted Oct 4, 2012 on Hotels
The only disappointment was that your website said the hotel had a bar & restaurant & it had neither.
4 out of 5
Recommended
for Couples
by A verified traveler from Canada

Good in Kleve

Posted Sep 18, 2011
Small hotel in Kleve, distance from centre of town and the train station. Very good breakfast and comfortable room. Good location for those visiting the Reichswald Forest War Cemetery.
3 out of 5
by A verified traveler

Ganz schön teuer...

Posted May 20, 2017
Ich brauchte ja nur etwas für eine Nacht/ eine Übernachtung... aber den Preis (über 100,00€) wurde das Hotel nicht gerecht... sehr schade!
4 out of 5
Recommended
for Everyone
by A verified traveler

Liegt zentrumsnah

Posted Mar 29, 2017
Pros: War nicht zu groß
Cons: Ja..Zimmertüren auf Karten umstellen. Neue Matratzen und einen größeren Aufzug. Für Rollstuhlfahrer nicht geeignet.
Location: Ganz viel kann man da unternehmen..
War toll,aber es könnte etwas erneuert werden. Frühstück reichlich.
4 out of 5
by A verified traveler

Posted Oct 15, 2016 on Hotels
Preisguenstiges Hotel. Gutes Fruehstueck
3 out of 5
by Dieter

This traveler left a rating score only Posted May 17, 2016 on Hotels
3 out of 5
by Erwin from Groningen

Uitgerookt

Posted Dec 9, 2015 on Hotels
Last van rook in de kamer, afkomstig uit naburige kamers. Onprettig.