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Reviews of Hotel Premiere Classe Wroclaw Centrum

2.5 out of 5
Hotel Premiere Classe Wroclaw Centrum
Ul. Slezna 28, Wroclaw, Lower Silesian

Reviews

8.2

Very Good

Rating 10 - Excellent. 256 out of 710 reviews" "
Rating 8 - Good. 321 out of 710 reviews" "
Rating 6 - Okay. 87 out of 710 reviews" "
Rating 4 - Poor. 32 out of 710 reviews" "
Rating 2 - Terrible. 14 out of 710 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Damian

Stayed 1 night in Mar 2024

2/10 Terrible

stella

Disliked: Staff & service
Poor customer service from both parties
After booking this hotel for a friend traveling in the area and paying for it in full on Hotels.com our friend had to pay a second time when she arrived at the hotel. After attempting to contact the hotel to no avail we contacted Hotels.com and they were no help at all, telling us that they had tried to contact the hotel directly but were unable to do so and therefore they were handing it back to us. How the hell are we supposed to contact them when even Hotels.com can't get to speak to someone. Pointless exercise all round. Thanks for nothing Hotels.com, we will think very hard before using your services (sic) again.
Stayed 2 nights in Dec 2023
Response from xxx on Feb 1, 2024
Dear Guest,Thank you for your opinion. Your comment has been forwarded to the reception manager.Best regards,Premiere Classe Wroclaw Centrum

6/10 Okay

jacek

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from xxx on Jan 2, 2024
Drodzy Goście ,Dziękuję za miłe słowa. Cieszymy się, że podczas pobytu u nas czuliście się jak w domu. Jeszcze raz „dziękujemy” za pozytywne opinie. Do zobaczenia następnym razem!Z poważaniem,Premiere Classe Wrocław Centrum

10/10 Excellent

Gareth

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from xxx on Jan 2, 2024
Dear guests , Thank you for your kind words. We are glead to hear how much you felt at home during your stay with us. Again "Thank You" for your positive feedback. See you next time! Yours sincerely, Premere Classe Wroclaw Centrum

4/10 Poor

JULIANA N

Disliked: Staff & service, room comfort
I do no recommend
I recently stayed at a hotel that I was quite disappointed with. The pillow provided was uncomfortable, and the breakfast was terrible. The room that was given to me was for disabled people, which was not what I had requested. The bathroom would get flooded after every shower, which was quite inconvenient. When I asked for an extra pillow, the staff denied my request. To make matters worse, there was a fire incident at night, and no explanation was given to the guests after the firefighters left. I hope that the hotel management takes note of these issues and works towards improving their services.
Stayed 2 nights in Nov 2023
Response from xxx on Jan 2, 2024
Dear Guest, Thank you for choosing our hotel and for taking the time to share your comments about the hotel. Positive comments are nice and motivating for us, while critical comments allow us to take action to improve the functioning of our hotel. We are very sorry for any inconvenience. Best regards and we invite you to visit again. Best regards, PremiereClasse Wrocław Centrum Hotel Team

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wroclaw , stay 2 .
Overall , good stay. Enjoyable thank you. Reception must improve communication with housekeeping as i requested a late checkout and housekeeping began servicing room before i had left the room. Generally speaking , a good and enjoyable stay. Thank you.
Stayed 2 nights in Nov 2023
Response from xxx on Nov 24, 2023
Dear Guest, thank you for your review after your visit. I am glad you liked our hotel and our service. It was a pleasure to have you as our guest and I do hope that you have the opportunity to come and stay with us again. Best regards, Premiere Classe Wroclaw Centrum

10/10 Excellent

Sheila

Stayed 1 night in Nov 2023
Response from xxx on Nov 24, 2023
Dear Guest, thank you for your review after your visit. I am glad you liked our hotel and our service. It was a pleasure to have you as our guest and I do hope that you have the opportunity to come and stay with us again. Best regards, Premiere Classe Wroclaw Centrum

6/10 Okay

Dmytro, Yonkers

Traveled with family
Liked: Cleanliness, staff & service
Nice place to spent night but shower is my comfortable
Stayed 1 night in Oct 2023
Response from xxx on Oct 31, 2023
Dear guests , Thank you for your kind words. We are glead to hear how much you felt at home during your stay with us. Again "Thank You" for your positive feedback. See you next time! Yours sincerely, Premie Classe Wroclaw Centrum

10/10 Excellent

Allison

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older property,like a private room/bath hostel style. Very friendly staff & it was clean.
Stayed 1 night in Oct 2023
Response from xxx on Oct 31, 2023
Dear guests , Thank you for your kind words. We are glead to hear how much you felt at home during your stay with us. Again "Thank You" for your positive feedback. See you next time! Yours sincerely, Premie Classe Wroclaw Centrum

10/10 Excellent

Ian

Liked: Cleanliness, property conditions & facilities
Basic hotel which met my needs at a sensible price. Nice room except no kettle. Friendly staff. Good area and convenient location for city centre and travel routes.
Stayed 4 nights in Sep 2023
Response from PremiereClasse Wrocław Centrum Reception Team on Oct 2, 2023
Dear Guest, We are very pleased to read that you are satisfied with your stay in our hotel. Guest satisfaction is our personal joy and reason for pride. Welcome back! Best regards, PremiereClasse Wrocław Centrum Reception Team

8/10 Good

Trifon

Business traveler
Good
Good hotel for one night, large payment parking, near to shopping center.
Stayed 1 night in Aug 2023
Response from xxx on Aug 28, 2023
Dear guests , Thank you for your kind words. We are glead to hear how much you felt at home during your stay with us. Again "Thank You" for your positive feedback. See you next time! Yours sincerely, Premiere Classe Wroclaw Centrum

8/10 Good

Tony

Stayed 2 nights in Jul 2023
Response from xxx on Jul 25, 2023
Dear Guest, thank you for your rating after your visit. It was a pleasure to have you as our guest and I do hope that you have the opportunity to come and stay with us again. Best regards, Prmiere Classe Wroclaw Centrum

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Budget Hotel
Good location, near the station, for a quick overnight stay before onward travel. Big shopping centre en route back to the station - great for picking up last minute essentials. If I was basing myself in Wroclaw, I would stay nearer the centre.
Stayed 1 night in Jul 2023
Response from xxx on Jul 25, 2023
Dear Guest, thank you for your rating after your visit. It was a pleasure to have you as our guest and I do hope that you have the opportunity to come and stay with us again. Best regards, Prmiere Classe Wroclaw Centrum

10/10 Excellent

Jerome

Stayed 1 night in May 2023
Response from xxx on Jun 13, 2023
Dear guests ,Thank you for your kind words. We are glead to hear how much you felt at home during your stay with us. Again "Thank You" for your positive feedback. See you next time!Yours sincerely,Premiere Classe Wroclaw Centrum

2/10 Terrible

Pawel

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from xxx on May 31, 2023
Szanowny Panie Pawle,bardzo dziękujemy za pozostawioną ocenę po pobycie w naszym hotelu. Bardzo nam przykro, że nie jest Pan zadowolony z pobytu w naszym hotelu. Zawsze dokładamy wszelkich starań aby nasi Goście byli zadowoleni. Do zobaczenia ponownie!Z poważaniem,Zespół Recepcji Premiere Classe Wroclaw Centrum

8/10 Good

Xu Dong

Business traveler
Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023
Response from xxx on May 31, 2023
Dear guests,Thank you for your kind words. We are glead to hear how much you felt at home during your stay with us. Again "Thank You" for your positive feedback. We also apologize for any inconvenience.Yours sincerely,Premiere Classe Wroclaw Centrum

8/10 Good

grzegorz

Stayed 1 night in Apr 2023
Response from PC on Apr 29, 2023
Szanowny Panie,dziękujemy za Pana recenzję. Bardzo nam miło, że czuł się Pan u nas dobrze i cieszył się przyjemnym pobytem. Mamy nadzieję, że odwiedzi Pan nasz hotel ponownie!Z wyrazami szacunku,Zespół Hotelu Premiere Classe Wrocław centrum

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. All staff were friendly and happy to help.
Stayed 1 night in Mar 2023
Response from PC on Apr 29, 2023
Dear guests,Thank you for your kind words. We are glead to hear how much you felt at home during your stay with us. Again "Thank You" for your positive feedback. See you next time!Yours sincerely,Premiere Classe Wroclaw Centrum

6/10 Okay

Agnieszka

Liked: Staff & service
Stayed 1 night in Jan 2023
Response from Zespół Hotelu Premiere Classe Wrocław Centrum on Feb 5, 2023
Sznowna Pani Anieszko, Dziękujemy za recenzję. Cieszymy się, że Pani pobyt był udany i czuł się Pani komfortowo jako nasz Gość. Z niecierpliwością czekamy, aby powitać Panią ponownie jako naszego Gościa. Z poważaniem,

2/10 Terrible

Joseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from xxx on Jan 3, 2023
Dear Sir or Madam, Thank you very much for your feedback, we are glad to hear you enjoyed most parts of your stay. At the same time we apologize for the mentioned inconveniences. We are very glad to greet you as our guests any time again to convince you of our qualities. Best regards, Premiere Classe Wrocław Centrum

8/10 Good

Philip

Stayed 4 nights in Dec 2022
Response from Jakub on Dec 11, 2022
Sir,Thank you for taking the time to share with us your impressions after staying at our hotel.We hope that you will visit us again.Sincerely, Campanile Wrocław Centrum

8/10 Good

Juan Camilo

Stayed 2 nights in Nov 2022
Response from Jakub on Dec 11, 2022
Sir,Thank you for taking the time to share with us your impressions after staying at our hotel.We hope that you will visit us again.Sincerely, Campanile Wrocław Centrum

6/10 Okay

Dzintars, Prague

Traveled with group
Liked: Cleanliness, staff & service
Very simple hotel. It is OK if you just need to stay one or 2 nights. Just one towel per person, little bathroom and shower was not convenient.
Response from Jakub on Dec 11, 2022
Sir,Thank you for taking the time to share with us your impressions after staying at our hotel.We hope that you will visit us again and that the next visit will be much better than the first one.Sincerely, Campanile Wrocław Centrum

8/10 Good

grzegorz

Stayed 1 night in Sep 2022

4/10 Poor

Tomasz

Liked: Amenities, property conditions & facilities
I can’t open window in my room, creaky bed, stains on the mattress
Stayed 3 nights in Sep 2022

4/10 Poor

Paolo

Disliked: Staff & service, amenities, property conditions & facilities
They claim they offer free Wi-Fi but that's not true. In order to have access to Wi-Fi you have to consent to gove your personal data to a company named LWIH PROPERTY HOLDING. You can write an e-mail to revoke your consent to a certain address. I did it. Guess what: the address doesn't even exist. This is unacceptable for a hotel. Wi-Fi is a service that you provide to guests, not a way to make some extra money. But that's the general attitude: if you want to park in their parking you have to pay for it (without even a discount). There's no fridge or hairdryer. They moved my towel but didn't even bother making my bed. Avoid it if you have other options.
Stayed 2 nights in Aug 2022

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent, perfect, very nice , kind , very good place to stay . Hotel staff very friendly and very helpful. Thank You so Much ! Recommendations !
Stayed 2 nights in Jul 2022

10/10 Excellent

daniel

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite a nice place and convenient location. the room is cozy and clean. However, the sound insulation of the room is not good, especially between the door and hall. There were a group of kids living that day, and the noise made by them running in the hall ruined my rest.
Stayed 1 night in Jun 2022

10/10 Excellent

Harri, Mäntsälä

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very minimal hotel with only absolute necessary amenities. Hotel was very suitable for us as we merely use the room for sleeping. Soundproofing is very useful and staff helpful. Breakfast was also plausible.
Stayed 3 nights in Apr 2022

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel refuses to give refund. Terrible customer service. Very rude and unhelpful
Stayed 3 nights in Dec 2021
Response from Premiere Classe Wroclaw Centrum on Jan 7, 2022
Dear Guest, We are really sorry for the misunderstanding and inconvenience. Nevertheless we are thankful for the feedback. It is a very important guidance to improve our service towards our Guests. If any time again you would like to visit our city, we would gladly greet you again as our Guest. Kind regards,

4/10 Poor

Igor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dirty rooms and broken window. Romm was not clean.
Stayed 1 night in Oct 2021
Response from Premiere Classe Wrocław Centrum on Dec 12, 2021
Dear guests We thank for your feedback and you taking time to write a review. Please apologize the encountered inconveniences. At the same time a heartfelt "Thank You" for your valuable and very important feedback. If any time again you would like to visit our city, we would gladly greet you again as our guest. Kind regards Premiere Classe Wrocław Centrum

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good value for money
Stayed 3 nights in Nov 2019

8/10 Good

KING

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location of the hotel is excellent. Unfortunately the sound insulation effect of this hotel is bad. You can hear the noise from the street and also from the corridor. One more point for people who want to wash their hair, there is no hair dryer in the room and also no hair dryers could be borrowed from the front desk.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is very handy, next to the train and bus stations, and it is very good value for money. The place was very clean.
Stayed 1 night in Dec 2019

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased. Clean, warm and excellent location!
This is Louvre Group's budget level hotel, equivalent in standard to the blue Ibis Budget. Did just what was wanted, namely simple layout, clean, warm and a good shower. Reception staff helpful and friendly. No need to add hotel breakfast, massive shopping mall right next door with great food outlets. Location also perfect for transport, central bus and train stations right next door too, with tram stop right outside hotel and only a couple of stops into the central area for the excellent Christmas market. Found a completely unexpected bonus, night bus to airport in the middle of the night starts from right round the corner, no need to even go down the block to the central bus station!
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great & Cheap
Great centrally located cheap hotel
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Weird Stains On The Floor
There was a weird sticky stain in the middle of the hardwood floor that was pretty off-putting. Motor-oil or something like that? The service was great, though.
Stayed 1 night in Oct 2019

8/10 Good

Shiv, london

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Well designed building and in a good location.Main railway station is just 10 mins walk and you can walk through a big Shopping mall( Wroclavia-2 mins from hotel) to reach there.There is also a grocery shopping centre (Kaufland) 2 mins on other side for other small shopping. There is a Tram stop 1 min away from Hotel. The Room was clean and simple. I didnt need to open the window so it was always quiet for me. Also my room was facing the parking and not the main road so maybe it helped. The staff were very pleasant and smiling and ready to help(everyone could communicate in English language). Breakfast was nice and simple but sufficient. I was usually going at 9 and spending time till 10 and everything was available. Over All a very good experience and surely recommended.
Stayed 2 nights in Sep 2019

6/10 Okay

Marta, Kraków

Traveled with family and small children, Business traveler
Liked: Cleanliness
The hotel staff, no maps, no informations, very poor breakfast...
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time at this property . Maybe slightly out from centre, but not a problem for me
Stayed 4 nights in Jul 2019

6/10 Okay

galya, philadelphia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
We chose this hotel from a variety of other options due to the presence of air conditioning in the room, but with this heat it did not work. Even the fan was not given. We opened the window, but it was noisy outside and it was impossible to sleep at night. Opposite the hotel across the road is construction. The pillows were terrible, and we asked at the front desk for others or another set. We were not given. There were no hand towels.
Stayed 3 nights in Jul 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and Clean Hotel Near the Train Station
Excellent, very modern hotel in Wroclaw near the central train station. Immaculately clean. Great value for the money. Excellent breakfast. Helpful, English-speaking staff. Perfect location for the traveler. Will stay there again next time I am in Wroclaw.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Unhappy about the cleanliness but good stay anyway
The staff was very cool and friendly, but unfortunately when we arrived in the room we saw a big empty bottle under the bed so that's mean the room was not cleaned before. We are making a world trip so we sleep every 2 days in different hotels since 1 month, and it's the first time we saw that. But in overall it was a good sleep.
Stayed 1 night in Jul 2019

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Stayed 2 nights in May 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and cozy place near train station
Close to the train station but a longish though interesting walk to old city center.
Stayed 1 night in May 2019