Ratings based on 341 Verified Reviews

3.7 out of 5
76% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

One night stay

Posted Nov 11, 2017
Overall pleased with everything . Highly impressed with the food and pool. Not so impressed with the overall cleanliness of the compound especially outside the rooms
Comment from Hotel Management
Nov 11, 2017 by Guest Services, Hotel Management
Good Day Anonymous, Thank you so much for your comments. We are happy you enjoyed the food and pool. Regarding your other comments, we'd be sure to pass this on to the relevant area. Thank you and we look forward to welcoming you back to the Magdalena Grand. Best regards,
2 out of 5
by A verified traveler

Disappointing hotel, staff and facilities

Posted Nov 4, 2017
This hotel is advertised as a four star and apparently one of the best on the island but it was such a dissapointment. From the moment we got there we could see the old facade, mold on the walls and the roof leaking in several places from the rain. It was dangerous to walk around as there was water on the floors in several places. Once we got to our rooms, we could see it had been cleaned but still looked dirty because of the stains in the toilet and bathroom. It had a foul smell and over the next few days had quick showers and used the bathroom quickly so as not to spend too long in there. The bedroom itself was ok and clean although every old. We had a rest and went to the restaurant to get lunch at 2.45 pm and were told immediately by the restaurant staff that they have closed the kitchen and stopped serving from the restaurant menu even though there was still 15 mins before they close. It was very apparent they didnt want to be there and didn’t care about clients. We tried to get coffee and were told to go downstairs and back upstairs 3 times by different staff before they could figure out between themselves. There were no staff at any of the two bars by the pool any of the days we were there. Overall it was a disspointing, overpriced stay for a hotel that is more a 2 Star than a four. Do not spend your money for this sub par hotel and service. Expedia should not be marketing this as a 4 Star.
Comment from Hotel Management
Nov 15, 2017 by Guest Services, Hotel Management
Good Day, Thank you for choosing the Magdalena Grand Beach & Golf Resort during your recent stay and for sharing your concerns. We sincerely apologize for not meeting your expectations while in our care and please feel assured that our entire staff is committed to deliver a flawless experience. Feedback like yours is truly valuable and this information has been shared directly with our management team in effort to look for opportunities to enrich your future experience. We hope to regain your trust and provide you with the service you deserve upon your next visit. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Wonderful stay

Posted Nov 2, 2017
My wife and I had a wonderful stay here at Magdalena. We will be coming here every year from now on. Breakfast was amazing. Only issue was dinner was really bad. We won't eat dinner here again but that's ok because the hotel and staff was really great. Kachief who was working at the bar made us very welocomed and comfortable. He was a great host. Overall the was an great time.
Comment from Hotel Management
Nov 3, 2017 by Guest Services, Hotel Management
Good Day Terron, Thank you so much for your comments. It was our pleasure serving you and your wife while you were here. We will certainly pass on your comments to all staff members. Can you tell us why you did not enjoy dinner? We look forward to welcoming you back to the Magdalena Grand!
5 out of 5
Recommended
for Everyone
by A verified traveler from United Kingdom

Beautiful grounds and amazing service

Posted Oct 18, 2017
Pros: Customer service Clean, large pools Well manicured grounds Extremely comfortable bed
I arrived at this hotel shortly after booking on Expedia. Our booking wasn't on their system as yet given the timeframe but we were greeted with smiles and a welcome drink of rum punch while we waited! Throughout our stay we were consistently surprised by the level of kindness and hospitality displayed by ALL staff members. Any issues or questions we had were promptly addressed. Kudos to the manager of guest services because she not only gave us a courtesy call to make sure everything was alright but she personally delivered ice to our room when we queried the ice machine's location. The breakfast buffet IS AMAZING and delicious. Definitely something to look forward to! My favorite was the fresh fruit selection and the cold cereal choices! I love it here and can't wait for my next stay! PS Try the Robinson Crusoe pub on a Friday night! Great live entertainment!
Comment from Hotel Management
Oct 18, 2017 by Judy Rampersad, Hotel Management
Good Day Amanda, Thank you so much for taking the time to post your review. We are so happy that you enjoyed your last stay with us. The pleasure was all ours serving you. We will most certainly share your review with our staff members. We look forward to welcoming you back to the Magdalena Grand!
2 out of 5
by A verified traveler from Trinidad

Nice location/Poorly managed hotel

Posted Oct 4, 2017
- No hand towels available - Buffet lunch was rice peas chicken/fish salad for TT200+ - Other meals were fair-ok - Staff need tourism and hospitality training - No portable card machines at bars - The entire property needs an upgrade - Room service was unresponsive and almost unreachable
Comment from Hotel Management
Oct 8, 2017 by Guest Services, Hotel Management
Good Day Anonymous, Thank you for choosing the Magdalena Grand Beach & Golf Resort during your recent stay and for sharing your concerns. We sincerely apologize for not meeting your expectations while in our care and please feel assured that our entire staff is committed to deliver a flawless experience. Feedback like yours is truly valuable and this information has been shared directly with our management team in an effort to look for opportunities to enrich your future experience. We hope to regain your trust and provide you with the service you deserve upon your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Wonderful holiday experience

Posted Sep 23, 2017
Pros: The flexibility of the hotel, e.g offering complementary upgrades and drinks etc rooms stylish ,being near the sea and mostly welcoming staff
Cons: Beach area could be cleaned more often and purposely built shopping area and more outdoor activities available for guest who wish to remain onsite.
Location: Taxi service is available at all times for local amenities. Plus the hotel provide free of cost shuttle to and from the local beach.
Hotel manager at the time we checked in was very accommodating, which helped make our holiday relaxing and memorable one.
Comment from Hotel Management
Sep 27, 2017 by Guest Services, Hotel Management
Good Day Elizabeth, We do appreciate your positive review of your last stay at the Magdalena Grand Beach & Gold Resort. Our aim is to assist our guests in creating lasting memories while in our care. We take note of your constructive points, and will certainly pass on to the relevant persons for follow up Thank you for choosing us. We certainly look forward to welcoming you back soon. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2017
Room too far from restaurants ans the a/c was very noisy in the room.
Comment from Hotel Management
Sep 13, 2017 by Guest Services, Hotel Management
Good Day Palbelto, We thank you for your feedback on your last stay with us. We humbly apologise that you were not happy with your room while in our care. It is something we have made note of, and will certainly address with the team. We look forward to welcoming you back to the Magdalena Grand. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from trinidad

EXCELLENT HOTEL

Posted Sep 4, 2017
Took my Wife for an early Birthday at this hotel, the visit was magnificent, room was well prepared for our arrival, breakfast & dinner was super great. Mr. Moore and his staff which attended to us was very professional, with room for promotions for these employees ( Kerlene, Leah, Mandesia & Izasha), Pool was exciting, drinks was great, very safe environment with Professional Security. It was worth going to this Resort, Love it.
Comment from Hotel Management
Sep 7, 2017 by Guest Services, Hotel Management
Good Day Mr Don, Thank you so much for your review. We are very happy that you and your wife had a great time while in our care. We will pass on your comments with the team, especially those whose names were mentioned. We look forward to welcoming you back to the Magdalena Grand Golf & Beach Resort. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

nice hotel.for family vacation

Posted Aug 31, 2017
we had a beautiful stay...friendly staff comfortable rooms. Restaurants had good variety of meals and very kid friendly
Comment from Hotel Management
Sep 7, 2017 by Guest Services, Hotel Management
Good Day Ms Nathalie, Thank you so much your your review. We are happy that you enjoyed your stay while in our midst. We look forward to welcoming you back to the Magdalena Grand. Best regards,
3 out of 5
by A verified traveler from Trinidad

Beautiful location but hotel needs renovations

Posted Aug 30, 2017
Took my extended family there for a weekend. Everyone loved the pool, the location was lovely. BUT, the hotel needs some care and attention. Our coffee for breakfast was served in a rusted jug, the bathtub in our room was completely clogged, overall the facilities felt like it needed maintenance. Mixed reviews on the staff - some were very helpful.
Comment from Hotel Management
Sep 7, 2017 by Guest Services, Hotel Management
Good Day Traveling_AD, Thank you for your review. We are happy that you enjoyed the pool area. Let me take this opportunity to sincerely apologise for those areas in which we failed to meet your expectations. Your comments will be forwarded to all relevant parties for follow up. We look forward to welcoming you back to the Magdalena Grand. Best regards,