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Reviews of La Résidence Phou Vao, A Belmond Hotel, Luang Prabang

5 out of 5
La Résidence Phou Vao, A Belmond Hotel, Luang Prabang
Phou Vao Road, Luang Prabang

Reviews

9.6

Exceptional

Rating 10 - Excellent. 59 out of 75 reviews" "
Rating 8 - Good. 15 out of 75 reviews" "
Rating 6 - Okay. 0 out of 75 reviews" "
Rating 4 - Poor. 0 out of 75 reviews" "
Rating 2 - Terrible. 1 out of 75 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly peaceful, serene, beautiful property. A private residence indeed. Excellent staff and service. Food delicious. Interesting tours provided. The best in Luang Prabang.
Stayed 4 nights in Jan 2024
Response from Mayoula on Jan 9, 2024
Mrs. Elieen,Greetings from La Residence Phou Vao,We sincerely appreciate your kind feedback and look forward to having you stay with us again in our beautiful hotel. Thank you so much.Best regards,

10/10 Excellent

Aleksandar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice service and great staff who works there. They really take care of every detail so that their guests feel special. Highly recommend this Belmond Hotel to those who want to have luxury experience of Luang Prabang.
Stayed 4 nights in Apr 2023
Response from Andrei on Apr 12, 2023
Dear Aleksandar,Thank you very much for your recent visit to La Residence Phou Vao, a Belmond Hotel and for having taken the time to share your feedback. We are pleased that you and your lovely family had a memorable experience and that you found yourself very much impressed.Looking forward to welcoming you back to again.Best regards,La Residence Phou Vao team

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful and one could not ask for a better time! The staff ere kind, attentive and very friendly. No question was an issue and staff were always making great suggestions. The ambience was terrific and we were made to feel at home as well as special. The food was a treat! We highly recommend La Residence and hope to return!
Stayed 7 nights in Feb 2023
Response from Andrei on Mar 1, 2023
Dear Joanne and Gordon,Thank you so much for your lovely review and taking the time to share it. We are delighted to read your compliments on our team members, atmosphere and slow Lao authenticity, the food experience.It was a pleasure for us having you at our home on the beautifull Hill of Kites.We look forward to welcoming you back next time you are in Luang prabang!Kind Regards,Andrei

10/10 Excellent

yacob

Stayed 3 nights in Feb 2023
Response from Andrei on Feb 19, 2023
Dear Yacob,Thank you for such a hugh score and kind compliments in all aspects. It was beyond pleasure for us having you and your wife as guestd and we are glad that you find everything to your satisfaction. Please stay safe and we are looking forward to welcoming you back in the not too distant future. Sencirely yours, Andrei Latsepnev Guest Experience Manager

10/10 Excellent

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A magical place. Following an intense work period and long journey, i arrive at Belmond to welcoming smiles and drumming. Gracious and affable check-in is followed by a Baci ceremony where the shaman explained the Laotian belief that a soul could leave one’s body (it had) and by ritual we restored our souls do ourselves. Then through the beautifully gardened grounds to a large, luxuriously appointed room with a view of the Luang Prabang valley. Terrific made to order breakfasts (not a buffet) including Laotian, Eastern, and Western dishes is eagerly and proudly served by the familial staff. Had cocktails and delicious snacks at the weekly cocktail party talking with very interesting life of the general manager (Salim?) The social and the quiet pools are fantastic, the massage great. Peng, the bartender who doesn’t drink, stirred up interesting concoctions. An ap and a van made everything easy. I applaud Belmond for aiding Myanmar staff with opportunities in Laos while that country is stressed. The staff was more welcoming than my own mother on a trip home. Not only did the beauty and friendliness return a weary travelers would to his body, but the experience elevated my spirit. A remarkable place of warm-hearted, inviting people. Highly Recommend.
Stayed 3 nights in Nov 2022
Response from Andrei on Feb 1, 2023
Dear Lonnie,Greetings from La Residence Phou Vao! We are very thankful for the feedback you have shared about your recent stay. We were so happy to hear how you enjoyed your arrival and the Baci ceremony that followed. It indeed could be compared with out of body experience on the beautiful Hill of Kites, surrounded by our beloved lushing gardens.Beyond happy to find out that our team delighted you with our food, staff and authentic stories they shared. We are truly honored to learn that the service you experienced is really grateful and appreciable.It's been a pleasure having you with us, please stay safe, and we look forward to having you in the not too distant future. With kind regards,Andrei LatsepnevGuest Experience Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing! The staff were fantastic! Very friendly.
Stayed 3 nights in Aug 2020
Response from Sai on Sep 5, 2020
Thank you very much for sharing your experience, it was a great pleasure to learn you had a great experience with our amazing hotel and friendliness of our team members

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Sai on Sep 5, 2020
Thank you very much for your generous rating Looking forward to welcoming you again

10/10 Excellent

Simon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect base
This hotel is quite magical. The service is genuine and impeccable and the style is in harmony with Laos. I loved it here and it made the visit complete.
Stayed 3 nights in Feb 2020
Response from Sai on Mar 9, 2020
Thank you for sharing your thoughts about your stay at Belmond La Residence Phou Vao. I am truly flattered to hear such kind compliments you had given to our hotel – location, staff’s warm hospitality. Should you wish to recreate another wonderful experience with us, we remain at your disposal. Sincerely yours,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay in Luang Prabang
Lovely property with a fabulous infinity pool. Excellent breakfast. The coconut puff pancakes are phenomenal. Desserts were very good. Shuttle was very helpful.
Stayed 3 nights in Oct 2019

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Beautiful place not far from downtown. The service was outstanding. Nothing was too much trouble for the staff. There is shuttle into town but if they were free they would drop you any time. Food was excellent as well.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Staff & service
Staff, setting and ambience sublime - and the engaging kind helpful staff taught us so much about Laos and Laos culture. We would highly recommend!
Stayed 7 nights in Sep 2019

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
This was a wonderful experience! Very quiet and peaceful.... Beautiful views, billy goats to cut the grass, warm country French Atmosphere in the middle of a vibrant city, wonderful sincere hardworking staff. The Lao food was outstanding (not as Spicey as Thai); took a class on campus.....Came here on a lark and were very pleased.
Stayed 3 nights in Jul 2019
Response from Samuel Wong on Aug 7, 2019
Thank you very much for your recent visit to Belmond La Residence Phou Vao and for having taken the time to write about your experience here. It was indeed very encouraging to learn of your positive comments and thank you also highlighted our team, whom I am sure will be thankful about your special recognition and will definitely share it with them. Once again, thank you very much for your support and we are looking forward to the pleasure of welcoming you back to the wonderful Belmond Journey in Laos on many more occasions in the future. Yours sincerely, SAMUEL WONG AREA GENERAL MANAGER BELMOND LA RESIDENCE D’ANGKOR, CAMBODIA BELMOND LA RESIDENCE PHOU VAO, LAOS

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere and friendly staff. Little bit far from town but they send us to there by shuttle bus anytime.
Stayed 3 nights in Jun 2019
Response from Khamhuk on Jul 10, 2019
Thank you very much and we will be looking forward to welcome you back again in the soonest of time. Your sincerely, Khamhuk

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and attentive. Made an effort to say hello and show an interest in what we were doing.
Stayed 4 nights in Jun 2019
Response from Khamhuk on Jul 3, 2019
Thank you very much for your review and we are looking forward to welcome you back in the soonest time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Khamhuk on Jul 3, 2019
Thank you very much for your review and we are looking forward to welcome you back in the soonest time.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this place , magical natural setting minutes away by tuktuk from the historic center , great service everybody is very helpful. This was my second time there,
Stayed 4 nights in May 2019
Response from Khamhuk on Jul 3, 2019
Thank you very much for your review and we are looking forward to welcome you back in the soonest time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Khamhuk on Jul 3, 2019
Thank you very much for your review and we are looking forward to welcome you back in the soonest time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round! Attentive and accommodating staff beautiful rooms and surroundings lives up to Superb reputation
Stayed 3 nights in Feb 2019
Response from Mr. Pheth on Feb 26, 2019
We are thank you so much for your feedback, then we will take you feedback to improve our service to be better than.

8/10 Good

Tim, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Setting, property are amazing. Spa (main reason we stayed here) was really nice. Food unfortunately was a let down, much below standard of some of the nicer Lao restaurants in town (Manda de Laos in particular). Telephones were also down which did not really bother us but a bit strange for a 5*+ property. Next time would probably just go to the Spa and stay in town or at rosewood.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views from pool and eating area. Offer rides to town.
Stayed 4 nights in Oct 2018
Response from Pheth on Nov 13, 2018
Thank you so much for your commend

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot to stay in Luang Prabang. Gorgeous views of the mountains and town. Extremely nice staff. Very comfortable room. Lovely spa area.
Stayed 3 nights in Jun 2018
Response from Sai on Aug 28, 2018
I sincerely thank you, on behalf of our hotel and staff, for the lovely comments you've shared. We are delighted to know that your stay at our hotel exceeded your expectations. We value all comments and they encourage us to keep working every day to better our service and we hope to welcome you back soon. Best Regards, Sai Keuthbounmany Hotel Manager

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my stay
great property and staff
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Experience
The location was perfect. The views were great. The hotel was beautiful. Our room was so beautiful and clean. We felt very relaxed and comfortable. The food was excellent. The service and the staff were the best. They were always attentive and happy to help us in any way. We would definitely recommend the Belmond La Residence Phou Vao in Luang Prabang, Laos.
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pampered in the mountains!
The staff couldn’t have been more helpful and attentive. Loved the views of the mountains and relaxing afternoons by the pool. Best champagne breakfasts ever. Clean facilitates. Great cooking class. Luang Prabang has lots to offer but the hotel makes it hard to leave. Hoping to return soon.
Stayed 6 nights in Feb 2018

10/10 Excellent

Stu, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing retreat in classy hotel in laidback LP
Terrific long weekend "escape" to Luang Prabang. Enjoyed biking around the town and lazily floating down the Mekong in a boat. The hotel is perfect...just far enough from town to be quiet and peaceful but close enough to explore the UNESCO World Heritage town. Hotel provides mountain bikes and "family" bikes. Has a beautiful pool where you can escape the humidity/heat during the day. And the food at the hotel was some of the best I've had in SE Asia. I had a lovely room overlooking the town in the distance, and I enjoyed reading on the porch in Thai-style lounge sofas on a lazy afternoon or the one morning when it softly rained. I went jogging each morning down the river and through the town. In the evenings I rode a bike into town to have a foot massage and eat dinner at one of the many lantern-lit cafes along the river.
Stayed 3 nights in Oct 2017

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

10/10 Excellent

Friedrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay there again without hesitation
Exquisite small hotel and excellent service. This hotel was the former guess house during the time of the monarchy... so expect the best... petit and with refined gardens!
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

David, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a fantastic town
Everything was great for our 5 day stay. Luang Prabang is a small town but there is plenty to do. Tourism is important there but it is not overwhelming. Mostly it is people going about every day life which is wonderful as a visitor to walk around in. Very safe town. The hotel is excellent. Easily one of the top places to stay in the whole city. The hotel is 1-2km outside the downtown area but this is no problem. Free transfers whenever you want in the hotel car. Staff are falling over themselves to help in any way. We decided to stroll into town one evening, and the driver spotted us, turned around, and begged to allow him to drive us the rest of the way. They are that nice. The hotel tours and spa are not cheap but are very special. The Mekong cruise to Pak ou cave was pricy but it turned out very good value. Three staff including a guide all to ourselves on the nicest boat on the river. Unforgettable lunch for two on a secluded beach with table, chairs, umbrella etc. A luxury bespoke experience which explains the price tag. Would highly recommend the town and hotel.

10/10 Excellent

adel, bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing place
Comfortable, hospitable, charming - a perfect weekend retreat

10/10 Excellent

Thomas, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Pure luxury

10/10 Excellent

Diane, Newton, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
comfortable elegant hotel with incredible view, and helpful staff

10/10 Excellent

Lisa, Clyde Hill, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over-the-top Location and Service
Every staff member gives 110 percent to make sure that he guests have an amazing experience. From Chef Wally who ensures that the diners are happy to the Operations and Spa Managers, as well as the rest of the staff, they couldn't have been kinder or done a better job. Beautifully done.

10/10 Excellent

early retired couple, Sydney based Kiwi's

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World class small hotel
We had the pleasure of staying 3 nights at hotel, explored the town, participated in the New Years celebrations, day trip up to Tat Kuang Si Waterfalls and day trip up the Mekong River ( on hotels own luxury flat boat) to caves with tours organised by the Hotel management and staff. They are simply the most hospitable, polite, attentive and helpful hotel staff we have encountered in our many decades of travel. From clean, quiet ,tranquil room, to fresh sumptuous breakfast, to relaxing in and around the pool at end of a busy day, enjoying a glass of what ever wine takes your fancy from an extensive wine list ( including Australian and NZ ), to a dinner meal overlooking the pool and the hills beyond, or at a restaurant booked by the hotel staff ( including drop off and pick up), It's all there. Wholeheartedly recommend.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La Residence Phou Vao
This is a most relaxing hotel and the staff are exceptional. We had a wonderful four night stay here. Couples looking for peace and quiet and high end comforts will be well pleased with this hotel.

10/10 Excellent

Gulliver, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite hotel in Laos
This hotel is very nice. Rates are quite high. The rooms are very comfortable and the grounds are beautiful. The view is great. The distance from town is a bit of a drawback but a shuttle is provided. Food is of high quality but is very pricy for Luang Prabang. Try L'Elephant.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet surroundings, beautiful hotel and dedicated staff. Breakfast is great with lovely pastries, fresh French bread and fesh juices. Not an hotel for kids though.. A lot of couples and older people who like their quiet times! :-)

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Belmond Phou Vao is a good hotel in Luang Prabang. The best thing about it is the service. We were very well taken care of by the whole staff, in particular Cathy - at the front office/guest relations. They were super nice and helpful. The hotel also offers many different activities and the ones we were able to participate in were really well planned and executed to perfection! The food is very good and the head chef and executive chef are really nice, going up to the table to talk to us! Since it was our honeymoon, they sent lots of gifts such as a dessert plater and a wine bottle, which was extremely nice! Our only complaint is that the hotel is in need of renovations. The rooms are really antiquated and not what one would expect of a 5 star hotel. It’s spacious, but old (mainly the shower/bath, closets and the bed linens which is really scratchy).
Stayed 3 nights in Nov 2019

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
บริการดีมาก พนักงานดีทุกคน ประทับใจในการบริการ อาหารเช้าอร่อยมาก วิวโอเค แต่ในห้องพักน้ำไหลเบามาก พื้นไม้เวลาเดินมีเสียงไม้ลั่นค่อนข้างรำคาญ
Stayed 2 nights in Aug 2019

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Samuel Wong on Aug 7, 2019
Dear Carlos, Thank you very much for your rating. Yours sincerely, SAMUEL WONG AREA GENERAL MANAGER BELMOND LA RESIDENCE D’ANGKOR, CAMBODIA BELMOND LA RESIDENCE PHOU VAO, LAOS

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ルアンプラバーンのおすすめホテル
また行きたいホテル リゾート気分とモダンなおもてなしで満足
Stayed 3 nights in May 2019
Response from Khamhuk on Jul 3, 2019
Thank you very much for your review and we are looking forward to welcome you back in the soonest time.

8/10 Good

mathieu

Liked: Cleanliness, staff & service, room comfort
A beautiful hotel which need some fixing
A beautiful hotel which need some fixing. Air cond doesnt work properly, pool needs a clean up and staff is disorganised. Breakfast on the go is minimal.
Stayed 2 nights in Mar 2019

10/10 Excellent

Yos, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
วิวรอบโรงแรมและในโรงแรมสวยมาก พนักงานทุกคนยิ้มแย้มและดูแลดีมากๆ อาหารเช้าอร่อยมาก สปาดีมากๆ มีรถรับส่งในตัวเมือง และกิจกรรมให้ทำทุกวันสลับหลายอย่าง เงียบสงบ และผ่อนคลาย
Stayed 2 nights in Jul 2018
Response from Sai on Aug 28, 2018
On behalf of our hotel and staff, for the lovely comments you've shared. We are delighted to know that your stay at our hotel exceeded your expectations. We hope to welcome you back soon. Best Regards, Sai Keuthbounmany Hotel Manager

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expérience inoubliable
La garden view chambre était magnifique et la literie exceptionnelle. Le staff est discret, serviable et souriant. Les infrastructures sont sublimes et idéales pour se détendre.

8/10 Good

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel enspricht dem erwarteten standart
Wirklich ein einderschönes hotel mit gutem service. Die preise für das essen sind sehr hoch. Daher essen die meisten hotelgäste auswärts. Das ist aber in lusng prabang kein problem.

10/10 Excellent

DS, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
루앙프라방 최고의 호텔
직원 친절함, 룸 청결, 수영장 이용 및 뷰 등 모든것이 완벽한 호텔. 호텔 숙박 가격이 비싼편이지만 가격을 상회하는 서비스를 제공합니다. 방도 너무 이쁘고 야외 테라스도 넓습니다. 외출 시 직원들이 청소 및 사용한 물품을 다시 채워줍니다. 셔틀서비스도 이용도 편리하여 너무 좋네요.(정해진 시간 운행도 있고 개인이 원할경우 시내로 이동가능) 스파 및 헬스장은 이용하지 않아 모르겠네요.
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
街の喧騒から離れた静かでリラックスできるリゾート
ルアンパバーンの街の中心地からは少し離れた丘陵地帯にあるリゾートです。とても静かで、緑の山々が目の前に広がるリラックスできるリゾートです。お部屋もゆったりとしていて、お食事もとても美味しく、ゆったりと過ごすことができました。事前に、空港までの送迎を時間を変えて２回に分けてお願いしていましたが、それがうまく伝わっていなかったようで、その点で少し評価は下げています。それ以外の面では、ソフトもハードもとても満足致しました。
Stayed 3 nights in Feb 2018