Ratings based on 78 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.5 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from San Francisco

An aesthetically delightful hotel

Posted Nov 27, 2016
Pros: The service, location, and aesthetics of this place were great.
Cons: The internet was pretty spotty and slow. It's adjacent to a Wat and at times, the music, and banging was somewhat annoying
The attentive staff was lovely. The hotel location near the Night Market worked well.
Comment from Hotel Management
Nov 28, 2016 by Lucky, Hotel Management
Sabaidee Steve S, First of all, thank you for choosing Angsana Maison Souvannaphoum as your home away from home when your travels bring you to our beautiful, friendly and charming town. We are very delighted to read your gracious comments and we greatly appreciate that you took the time to share it with us, as our guests’ satisfaction is what truly drives our team in providing the exceptional service that our Maison Souvannaphoum is known for. I would also like to personally apologize on the wifi inconvenience that we have already rectified it with our supplier to remedy this as our first priority after receiving your feedback. Lastly we appreciate your honest feedback and we really want to assure you that such comments will immensely help us in continuously working towards further improvements. Steve S, my team and I are looking forward to your next visit in Luang Prabang in the near future. With my best regards,
4 out of 5
by A verified traveler

Good location with amiable and supportive staff

Posted Nov 24, 2016
Pros: The staff.
Cons: In need of renovation.
Location: The town center is just a stone's throw away.
Excellent location. Supportive and attentive staff. Standard rooms slightly small for our taste. We recommend the suites, at a minimum. Internet slow and faulty at times. Hotel with a colonial feel in need of renovation. TV screen should be bigger.
Comment from Hotel Management
Nov 25, 2016 by Lucky, Hotel Management
Sabaidee anonymous, I am writing in regards to the review you posted about your recent stay with us in Angsana Maison Souvannaphoum. We were delighted to read that you enjoyed your stay with us and wish to thank you very much for your very gracious comments particularly about our associates and location. We have also noted the feedback on your service experience from our room condition and Wifi intermittent and would like to apologize for that. We already get the Wifi fixed by our contractor and hotel renovation plan was in next year plan. Once again, thank you for taking the time to give us your valuable feedback and thoughts; we hope that there will be other opportunities for us to welcome you back in the future. Warmest regards,
5 out of 5
by A verified traveler from Roma

ottima scelta

Posted Nov 24, 2016
Pros: cortesia ed efficienza del personale
Location: ottima ci si puoò muovere anche solo a piedi. a due passi dal night market, templi e palazzo reale
Ottima posizione, si arriva ovunque in centro a piedi. Struttura semplice e mai affollata, di derrvazione da una grande villa coloniale. Molto confortevole con ampie stanze pulitissime e personale gentilissimo, accortissimo e disponibile. Durante il soggiorno è stato il mio compleanno e sono venuti a portarmi la torta in stanza! Una delle scelte migliori a Luang Prabang, se si vuole andare sul sicuro.
Comment from Hotel Management
Nov 25, 2016 by Lucky, Hotel Management
Dear Alessandro, We appreciate you taking the time to inform us about your experience recently in Angsana Maison Souvannaphoum. We were delighted to read that you had a wonderful stay; thank you very much for sharing such gracious comments, particularly for our associates. We are very proud of our people and believe that they are amongst the finest in Luang Prabang. Thank you for choosing our hospitality to celebrate your special occasion and letting us know that we made your stay a wonderful and relaxing one. We look forward to welcoming you back in not too distance future. Warmest regards,
5 out of 5
by A verified traveler

walking distance to town

Posted Nov 21, 2016
Pros: 99% of it! beds were most comfortable and the balcony large and secluded.
Cons: water pressure was good but the showers did not drain fast enough.
a wonderful stay being within 5 mins of the main street and yet away from the hustle and bustle. The hotel restaurant was of very high quality and standards and had enough choice for us to dine in for 4 nights! The food outside was also very good especially the bakeries.
Comment from Hotel Management
Nov 24, 2016 by Lucky, Hotel Management
Sabaidee Traveler, I am writing in regards to the review you posted about your recent stay with us in Angsana Maison Souvannaphoum. We were delighted to read that you enjoyed your stay with us and wish to thank you very much for your very gracious comments about our rooms, restaurant and hotel location. We have also noted the feedback on shower drainage and would like to apologize for that. We already shared your feedback to related department for the immediate action. Thank you for choosing our hospitality and letting us know that we made your stay a wonderful and relaxing one. We look forward to welcoming you and your friend back in not too distance future. Warmest regards,
4 out of 5
by A verified traveler from Singapore & Australia

Welcoming and comfortable oasis

Posted Oct 20, 2016
Location: Location is pretty good - a little bit of a walk to the popular attractions in the centre of the old town but not too far.
The staff at the hotel are welcoming and helpful. The grounds are very pretty. Loved the pool - great to cool off after a busy day exploring with a refreshing drink in hand. We had lunch at the restaurant one day, excellent food. A couple of small things in our room were not working on arrival, but were quickly tended to. Beds very comfortable. Room furniture seemed a little dated but perfectly fine. Balcony with a pleasant view over pool and pretty garden. Staff were very helpful arranging trips and giving advice. Air conditioner was a bit noisy and didn't seem to have a lower fan setting to reduce the noise, but overall we very much enjoyed our stay.
Comment from Hotel Management
Oct 28, 2016 by Lucky, Hotel Management
Dear Susan, Thank you for choosing the hospitality of Angsana Maison Souvannaphoum, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service for your satisfaction once we meet again in the future. Your valuable comment on Air-conditioning and the inconvenience upon arrival have been shared to related departments for the immediate improvement, please accept our sincere apology on these matters. Again, thank you for sharing your experience and thank you also for your patronage of Angsana Maison Souvannaphoum. The team and I look forward to having you back in a not too distant future in Luang Prabang. With best regards,
5 out of 5
by A verified traveler from Taunton U.K.

Great hotel, Great location

Posted Oct 9, 2016
Pros: Location, the staff, and the free bike hire.
Cons: not much
Location: A short walk from almost every thing in Luang Prabang.
We stayed for 4 nights at this wonderful hotel. The staff were fantastic, from the manageress " Lucky " to the very enthusiastic young man who picked us up from the airport. The hotel is in a good area for a short walk in to the centre of Luang Prabang. The breakfast buffet was very good, the room was comfortable and clean, the bathroom was well stocked with every thing you could need. The hotel pool is not the largest you will find , but was clean with linen provided and a small pool side bar . The free bike hire is a great idea, the town is small enough to cycle around easily even if you are not in peek physical fitness.
Comment from Hotel Management
Oct 14, 2016 by Lucky, Hotel Management
Dear Kevin, Thank you for choosing the hospitality of Angsana Maison Souvannaphoum, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service. Again, thank you for sharing your experience and thank you also for your patronage of Angsana Maison Souvannaphoum. The team and I look forward to having you back in a not too distant future. Warmest regards,
4 out of 5
by A verified traveler

Beautiful and peaceful hotel

Posted Aug 29, 2016
Pros: The garden, decor and staff were all great. It's very relaxing within the gardens and the pool is small but welcome in the heat.
Location: It's in a good location as everything is in walking distance.
I had a wonderful stay at the hotel. It's a really beautiful and unique boutique hotel and the staff were really attentive and helpful.
Comment from Hotel Management
Sep 9, 2016 by Jacky , Hotel Management
Dear Khun Anonymous, We are delighted that you stayed at Angsana Maison Souvannaphoum Hotel recently and to learn that you enjoyed your stay. We appreciate that you chose to stay at Angsana Maison Souvannaphoum Hotel and hope to welcome you or your friends in the future, With best regards,
5 out of 5
by A verified traveler

ホスピタリティに溢れたリゾートホテル

Posted Aug 28, 2016
白を基調としたインテリアが素敵なホテルです。街の中心部から徒歩圏内ですが、レンタサイクルのサービスがあり便利です。朝食のビュッフェはシンプルですが、日当たりのいいテラスでゆっくりと食べられます。お水、炭酸水、サイダー等の飲料が毎日無料でターンオーバーされるのも、暑いラオスでは嬉しいサービスでした。室内はアメニティが充実しており、毎日の清掃も清潔度が高く、虫も一匹も出ませんでした。スタッフの気遣いも心地よく、また泊まりたいホテルです。
Comment from Hotel Management
Sep 9, 2016 by Jacky , Hotel Management
Dear SS, Thank you for choosing the hospitality of Angsana Maison Souvannaphoum, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service Again, thank you for sharing your experience and thank you also for your patronage of Angsana Maison Souvannaphoum. The team and I look forward to having you back in a not too distant future. With best regards,
4 out of 5
by Suwat

Posted Aug 25, 2016 on Hotels
Comment from Hotel Management
Oct 14, 2016 by General Manager, Hotel Management
Dear Khun Suwat, We are delighted that you stayed at Angsana Maison Souvannaphoum Hotel recently and to learn that you enjoyed your stay. Hope to welcome you back in the near future Warmest regards, Lucky Hotel Manager
4 out of 5
by Bernadette from Hong Kong

A pleasant stay

Posted Jul 22, 2016 on Hotels
Hotel was located at the non-busy section of a main road and sheltered by rows of plants all around for privacy. Bright Room with comfortable king bed, simple but thoughtful design and decorations incorporating the cultural traits of Laos. Spacious balcony with good view of garden but it was a bit hot and sticky to stay outside for long. Complimentary non-alcohol drinks in fridge including fruit juice and soft drinks, replenished periodically. All the staff (front desk, spa, restaurant, house-keeping) was welcoming, warm and friendly and Reception staff took initiative to offer us towels for our day tours, advised on sight-seeing spots, and recommended restaurants nearby, which was all very helpful. Also, we were asked to fill in reviews nearly from every Department – Front desk, Spa, Restaurant plus an overall review on all the hotel services before we checked out. Maybe just an overall review form given to guests upon check in would serve the purpose. In conclusion, we had good impression of the hotel and had a very pleasant stay.
Comment from Hotel Management
Oct 14, 2016 by General Manager, Hotel Management
Dear Bernadette, I am writing to thank you for taking the time to give feedback about your recent experience at Angsana Maison Souvannaphoum. Your observations are extremely valuable to us, as we strive to improve each and every guest stay. We were delighted to read that you had a wonderful stay; thank you very much for sharing such gracious comments, particularly on our associates, hotel location, services and facilities; ; they give us energy to continue the legendary service. Thank you for choosing to stay with us this time and we are looking forward to welcoming you back to sensing the moment in Angsana Mason Souvannaphoum again in the near future. Warmest regards, Lucky Hotel Manager