Ratings based on 30 Verified Reviews

4.8 out of 5
100% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Dec 13, 2016 on Hotels
Restful
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2016
Lovely place to stay in Luang Prabang - the tropical gardens are very peaceful (and now well-stocked!) and the rooms the classic colonial decor with four poster beds with lots of teak finishings, white linen, Lao silk soft firnishings and high ceilings. This was my third time in Luang Prabang and the Sofitel is my favourite of the hotels I've stayed at. Well recommended.
Comment from Hotel Management
Dec 7, 2016 by Sofitel LPB, Hotel Management
Dear Guest, We really appreciate your review concerning your stay at Sofitel Luang Prabang. Thank you for choosing our hotel. I will share your review with our entire team. We are looking forward to welcome you again soon. Best regards, Alexandre and Sofitel Team
4 out of 5
by A verified traveler

Luxury Hotel worth it with Great Service!

Posted Nov 21, 2016 on Hotels
Hotel services was very good. The hotel grounds and gardens were amazing and nice, as was the pool. The breakfast was good, but not much variety. Everything about the Luang Prabang Sofitel was great. The only improvement would be the restaurant food and menu. The quality was okay, but not excellent and menu needs some more healthy options instead of so much buffalo meat.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre and Sofitel team
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Thank u

Posted Sep 13, 2016
Great hospitality!! Helpful and friendly staff. Very quiet and relaxing :)
Comment from Hotel Management
Oct 11, 2016 by Sofitel, Hotel Management
Dear Guest, Thank you very much for your review and for choosing our hotel? we are glad you enjoyed your stay with us. Have a nice day. Alexandre and Sofitel Team
5 out of 5
by Walter

Excellent

Posted Jun 20, 2016 on Hotels
Excellent service, beautiful hotel.
Comment from Hotel Management
Jul 16, 2016 by Pablo and the Team, Hotel Management
Dear Walter, We are glad you enjoyed our beautiful Hotel, and hope you had as well a memorable stay. See you soon! Fred & the Team
5 out of 5
by Cameron from Sydney

Best service ever

Posted Jun 10, 2016 on Hotels
The staff were fantastic and nothing was a problem. They organised a car to take us from Lang Prabang to Vientiane which was an example of them going the extra mile for us. The hotel was great with a fantastic layout and good pool. Would recommend it and if I ever go to Lang Prabang again I would definitely stay there.
Comment from Hotel Management
Jul 16, 2016 by Pablo and the Team, Hotel Management
Dear Cameron, Thank you for your kind review that really reflects Sofitel Luang Prabang and all team involved. we couldn't be happier with your review. We hope as well that you had a memorable stay. See you soon! Kind regards, Frederico & the Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Yangon

Amazing retreat for peace

Posted Apr 20, 2016
Pros: The peace, the good food, and the intimacy you have with out feeling disconnected to the rest of the world.
Cons: The staff was excellent, may be a little improvement on some of the front desk people not always knowing what they had on offer in their own brochures
Location: Great location in a magical garden protected by UNESCO. The whole town is accessible in 5 minutes by bike.
We stayed over the Lao new year "Songkran" and must say the whole city was just in a joyful party mode all over the city, which is more a big village with fantastic places to visit and very good restaurants. Coming back at the hotel was just a pleasant and calm experience to relax after an intense day. The garden, the pool and the rooms are just beautiful in the most simple way but with all the luxury " with out any bling" you will expect from such an establishment.
Comment from Hotel Management
Jul 15, 2016 by Frederico & Sofitel LP Team, Hotel Management
Dear Guest, We are glad that you enjoyed our beautiful Hotel, as well the always charming Luang Prabang. related with the brochures i can tell you that we improved in that area and concentrate our activities with only 1 Tour agency, which makes the information more clear. We hope to see you soon! Kind regards, frederico
5 out of 5
by Clamor from London

New resort style Sofitel in historic location

Posted Apr 13, 2016 on Hotels
Spacious room and luxurious hotel in historic surroundings.
Comment from Hotel Management
Jul 16, 2016 by Pablo and the Team, Hotel Management
Dear Clamor! We are glad you enjoyed our beautiful Hotel and the always charming Luang Prabang. Hope you had a memorable experience as well. Kind regards, Pablo & the team
5 out of 5
by Jessica from Santa Monica, CA

Practically perfect!

Posted Oct 1, 2015 on Hotels
This hotel was easily the best we stayed at during our trip. The hotel arranged for a car service to pick us up and the driver was excellent and actually took us to a beautiful temple on the way to the hotel by request. When we arrived at the hotel, the grounds were gorgeous and we were given a complimentary coffee foot scrub outside of our room. The room was amazing, we were given a private plunge pool room with a huge backyard and sitting area. The bedroom was gorgeous with high ceilings and a 4 post bed. The walls of the bathroom can be slid to the sides converting the shower and bath to outdoor facilities. Everything about this hotel was perfect. They are in the process of switching it to a Sofitel so the only drawback is there was a limited restaurant menu and limited bar area. But we were so impressed after the first night that we actually tried to book the hotel for a year from now to come back (the sad part is that with the change to a Sofitel...a HUGE change in price tag comes with it). But this was easily one of the best of not the best hotels we have ever stayed in.
Comment from Hotel Management
Oct 7, 2015 by Pablo and the Team, Hotel Management
Dear Jessica, What else to say except thank you for your comment. We are honored the see that we met your expectations. We will be happy to welcome you again next year. Best regards,
4 out of 5
by Bas from Dong Hoi

Near-perfect stay, quiet location, caring staff

Posted Aug 3, 2015 on Hotels
Reception & check-in for a 3-night family stay went well. Staff smiling, friendly and forthcoming, but could use a few more English courses. Booked “Garden Suites w. King Bed” which were close to the pool and the breakfast restaurant. The colonial era building are nice restored while maintain their ‘old’ character. Room was spacious with sumptuous king-size bed, and a very nice air conditioning system that cooled the room evenly and without a noticeable airflow. The toilet separate from the bathroom. The bathroom has a bathtub and a boxed shower. Finally a private 4 by 10 m garden and terrace. The outer ‘wall’ of the bathroom can be folded away, making it an open-air bathroom overlooking the private garden! Towels and bed linen generous in size and amount, and no stains or hairs. Rooms a bit dark, but with plenty of well-placed lighting. Many wall outlets, which is nice to recharge our many phone, video, and other batteries. Wardrobe is large but the in-room safety deposit box a bit small for all our audio-video & ICT gear. Breakfast in the garden in front of the restaurant was good (real freshly pressed orange juice!) and varied. Pool large enough and with clear water. Location a bit far from the city centre, but the hotel provides free bicycles (with helmet & lock). It is a very quiet place, and the large central garden has plenty of real birds (not in cages). Why ‘near'-perfect ? The toiled lacks the handy little shower head that is so widespread in Asia.
Comment from Hotel Management
Sep 18, 2015 by Pablo and the Team, Hotel Management
Dear Dong Hoi, Thank you for this detailed review. We are glad to read that you enjoyed your garden suite with private garden. We hope to see you again soon in Laos Best regards,