Ratings based on 754 Verified Reviews

3.5 out of 5
73% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Wellington TX

Posted Apr 22, 2018
I always have a good stay and staff is always nice
Comment from Hotel Management
Apr 23, 2018 by Manager, Hotel Management
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable room

Posted Apr 9, 2018
Comfortable rooms; excellent breakfast and relaxing, quiet environment.
Comment from Hotel Management
Apr 9, 2018 by Manager, Hotel Management
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Wellington, TX

Nice stay in Lubbock

Posted Apr 2, 2018
When your checked in the staff person was very polite and accommodated me with a quick check in and a smile.
Comment from Hotel Management
Apr 3, 2018 by Manager, Hotel Management
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us, especially that we were not able to address the issue. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lubbock, TX

Great location

Posted Feb 27, 2018
Pros: Easy access.
Cons: There was a crack at the bottom of the door in the room I stayed in 122. You could put in a new rail with a weather strip on the bottom of the door.
Location: Very close to everything. I'm from Houston and when you can drive across the entire town in 15 minutes everything is very close.
I only stayed one night but the stay was very pleasant. The staff was even there when I checked out before 6 AM to take of on the rest of my trip. Easy on and off the highway and a great location. The place was quiet and I thought the channel list in the notebook was a nice touch. It saved me some time in flipping channels.
Comment from Hotel Management
Feb 27, 2018 by Manager, Hotel Management
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from Wellington, TX

I always feel welcome

Posted Feb 25, 2018
I always feel welcomed when I check in, the staff remember my name and is always nice.
Comment from Hotel Management
Feb 26, 2018 by Manager, Hotel Management
We can't thank you enough for sharing your feedback with regards to our staff. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
3 out of 5
by A verified traveler from Lubbock Tx

America's best value

Posted Feb 20, 2018
The room was filthy, the sheets and bed spread were dirty and had hair n stains on it! We had to ask for clean ones n do it ourselves! They claimed we couldn't get extra towels till morning! The hot tub pumped out all kind of hairs n junk out of the jets! And the breakfast was cold and soggy! I don't know if it had ever been cleaned or if they even had maid staff! We cleaned it ourselves! You pretty much get what you paid for at such a low price!!! But there was no bugs or rats or anything like that, and it was a pretty room and comfortable mattress, just think they need new management and defiantly cleaning staff that do their job!!!
Comment from Hotel Management
Feb 22, 2018 by Manager, Hotel Management
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wellington, TX

Good hotel in a quite peaceful area

Posted Feb 18, 2018
I always choose this because of it location near the interstate and it’s always quite and peaceful.
Comment from Hotel Management
Feb 18, 2018 by Manager, Hotel Management
Thank you for sharing your experience with us. We appreciate the input referring to our location. We hope you will return to see how we are continuously improving in an effort to impress our valued guests.
3 out of 5
Recommended
for Everyone
by A verified traveler from Cibolo

Overnight

Posted Feb 18, 2018
First room we received one of the beds had a very worn out mattress ask clerk to change room, change with no hassle. Second room was a bit better, however you can here everything from the adjoining rooms. Breakfast was actually pretty good.
Comment from Hotel Management
Feb 18, 2018 by Manager, Hotel Management
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our breakfast and room. Through guest feedback like yours, we are better able to further improve guest experience for future visitors.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wellington, TX

Nice and easy relaxing stay

Posted Feb 5, 2018
Check in was quick and easy, front office person was nice and professional.
Comment from Hotel Management
Feb 5, 2018 by Manager, Hotel Management
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. I hope that we will impress you with exemplary service during future visits.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wellington, TX

Nice and safe place to stay

Posted Jan 31, 2018
It’s always a nice stay at this hotel and always a safe area to stay.
Comment from Hotel Management
Feb 1, 2018 by Manager, Hotel Management
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.