Outdoor pool

Reviews of Americas Best Value Inn Lubbock E

2 out of 5
Americas Best Value Inn Lubbock E
150 Slaton Rd, 84Hwy/ I-27, Lubbock, TX

Reviews

7.0

Good

Rating 10 - Excellent. 226 out of 1004 reviews" "
Rating 8 - Good. 344 out of 1004 reviews" "
Rating 6 - Okay. 181 out of 1004 reviews" "
Rating 4 - Poor. 121 out of 1004 reviews" "
Rating 2 - Terrible. 132 out of 1004 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Stuart

Liked: Cleanliness, staff & service
It was okay, neighbors were drinking beer
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Stuart,We regret to hear about your experience with neighboring guests. We encourage all guests to reach out to management during their stay for immediate assistance with any disturbances. Your feedback helps us address areas of improvement for future stays.

10/10 Excellent

a

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Steven

It was quiet around there. Hard time seeing the sign. Drove by it 3 times before realizing it was the motel.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Steven,We appreciate your feedback and apologize for any inconvenience with locating our property. Your input helps us enhance the guest experience. Please feel free to reach out to our management team with any further concerns. Thank you for choosing to stay with us.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
We definitely come back …
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 14, 2024
Hi Jessica,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Jessica, Lubbock

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 12, 2024
Hi Jessica,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

MOLLY, Sherwood

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for our over night stay. Lots of parking. Has not remodeled or upgraded except the TV. The beds were another story! The mattresses were awful. They were atop a hollow frames. Every time you moved it sounded like someone was slamming a metal file cabinet.You can hear it from other rooms. Only 2 electrical plugs in the room and one didn't work. The furniture definitely needs an update. We did not shower so I can't comment comment.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 12, 2024
Hi Molly,Thank you for sharing your feedback regarding your recent overnight stay at our hotel. We appreciate your comments and take them seriously as we strive to improve our services and facilities.We are pleased to hear that you found ample parking available. However, we understand that you were disappointed with the lack of remodeling or upgrades, as well as the condition of the mattresses and bed frames. We will assess the situation and take necessary steps to address them, ensuring a more comfortable and pleasant experience for our guests.Regarding the limited number of electrical plugs and the malfunctioning plug in your room, we understand the importance of having accessible and functional outlets, and we will investigate and rectify the situation promptly.Your feedback regarding the furniture is duly noted, and we will evaluate the condition of the furnishings in the room you stayed in to determine if updates or replacements are necessary.Thank you for bringing these matters to our attention. Your feedback is important to us as we continue to improve our facilities and services. If you have any additional suggestions or concerns, please feel free to reach out to our customer service team or the hotel management.We appreciate your stay with us and hope to have the opportunity to welcome you back in the future, providing you with an improved experience.

8/10 Good

Marisa

Liked: Staff & service
Quiet stay
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 6, 2024
Hi Marisa,Thank you for taking the time to leave a review about your recent stay at our hotel. We are glad to hear that you had a quiet and peaceful experience.Creating a tranquil environment for our guests is one of our top priorities, and we're delighted that we were able to provide you with a calm stay. We understand the importance of a good night's sleep and aim to ensure that our guests have a restful experience.We appreciate your feedback and recommendation. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities
Liked breakfast, the room, bed and air heater/conditioner. Had trouble opening the room entrance door with a card key, it read card only occasionally. Location is convenient for those passing by, but there is nothing around within walking distance.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 6, 2024
Hi Dmitry,Thank you for sharing your feedback regarding your recent stay at our hotel. We're pleased to hear that you enjoyed aspects such as our breakfast, room, bed, and air heater/conditioner. Your satisfaction is important to us, and we're glad these amenities met your expectations.We apologize for the inconvenience you encountered with the card key and the difficulty in consistently opening the room entrance door. Your comment has been noted, and we will address this issue promptly to ensure a smooth and hassle-free experience for our guests.Regarding the location, we understand that while it may be convenient for those passing by, there may not be many amenities within walking distance. We appreciate your feedback on this matter and will take it into consideration as we strive to improve our guests' overall experience.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 16, 2024
Hi Keith,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Pat

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 10, 2024
Hi Pat,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Hello Pat,We appreciate you taking the time to stay with us and sharing your rating. We hope you had a comfortable and enjoyable experience at our hotel. If there is anything specific you would like to share with us, please don't hesitate to reach out. We value your feedback and would love to hear from you. We look forward to welcoming you back in the future.

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 7, 2024
Hello jeffrey,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had an excellent experience. If you have any additional comments or feedback, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay!

6/10 Okay

sandy

Traveled with partner
Disliked: Property conditions & facilities
The rooms were nicer without the nasty carpets however the bathroom still needed upgraded. The beds were better than before and the new window blinds are better.
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello sandy, Thank you for sharing your feedback on your recent stay with us. We appreciate your positive comments about the improvement in our rooms, such as the removal of carpets and upgraded beds. We also take note of your suggestion to further upgrade the bathrooms. We continuously strive to enhance our guests' experiences and will take your feedback into consideration.

2/10 Terrible

Johnny

Disliked: Cleanliness, staff & service, property conditions & facilities
My mother had a bad experience with her car having the glass broken
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 27, 2023
Hi Johnny,We are deeply sorry to hear about your mother's unfortunate experience with her car being broken into during her stay at our hotel. We understand the distress and inconvenience this must have caused her.The safety and security of our guests and their belongings are of paramount importance to us. We have security measures in place, but unfortunately, incidents like this can still occur. We regret that we were not able to prevent this incident from happening.Please know that we take incidents of this nature very seriously, and we will be reviewing our security protocols to identify any areas for improvement. We will also assist your mother in any way we can, including providing information on local authorities and support services.Please accept our sincerest apologies for the distress and inconvenience caused. We deeply regret that your mother had to go through this experience during her stay with us. We appreciate your understanding and the opportunity to address this matter.

8/10 Good

jeffery D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 21, 2023
Hi Jeffery D, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 19, 2023
Hi Shannon,Thank you for reaching out and sharing your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.We look forward to welcoming you back again soon!

2/10 Terrible

ROGER

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the only good thing was the bed was very comfortable. i had to change rooms the first day because my card key would not open my room . then the second night i thought the person in the room next door was going to be murdered when someone was pounding on the door and screaming for about 30 minutes. the microwave didnt work either.
Stayed 3 nights in Dec 2023
Response from Guest Relations Management on Dec 19, 2023
Hi Roger,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your compliments regarding the comfort of our beds. However, we deeply apologize for the inconveniences and disturbances you experienced during your visit. We understand that these incidents were highly disruptive and not reflective of the quality of stay we strive to provide.We apologize for the issue with your card key and the inconvenience it caused. We are actively working to identify and resolve any technical difficulties with our key card system to prevent similar incidents from occurring in the future.Regarding the disturbance from the neighboring room, we sincerely apologize for the noise and disturbance you endured. Our team is committed to ensuring a peaceful and safe environment for all our guests, and we will take this incident as an opportunity to reinforce our security measures and reinforce our policies to prevent such disturbances in the future.We regret that the microwave in your room was not functioning properly. Your comment has been noted, and we will address this issue promptly to ensure that all our in-room amenities are in good working order for our guests.We truly appreciate your feedback as it helps us identify areas for improvement. We value your business and hope you will consider staying with us again in the future, allowing us the opportunity to provide you with a much-improved experience. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us directly.Thank you for your understanding, and we look forward to the possibility of welcoming you back.

4/10 Poor

Brandon

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Roach motel
The standard roach motel, when we checked in there was literally roaches crawling in our bed. We ended up checking out and going to a different place. Tried telling management and they were no help. I'll be asking for a refund through hotels.com as soon as I get back home.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 19, 2023
Hi Brandon,We are deeply sorry for the distressing experience you had during your stay at our hotel. We sincerely apologize for the presence of roaches in your room and the lack of assistance you received from our management team. We understand how important cleanliness and prompt resolution of issues are to our guests, and we failed to meet those expectations in your case.We take reports of pests very seriously, and we have immediately engaged our professional pest control service to address the situation and ensure the thorough elimination of any infestation. Rest assured, we are taking the necessary steps to prevent such incidents from happening in the future.Regarding your dissatisfaction with our management team's response, we deeply regret any lapse in communication. We will be conducting an internal investigation to understand what went wrong and to implement measures to improve our guest service and problem resolution procedures.We understand your decision to seek a refund through hotels.com, and we fully support your request. We will also ensure that our team cooperates fully with hotels.com during the refund process. If there is anything else we can do to assist you or if you have any further details you would like to share, please don't hesitate to reach out to us directly.Once again, we sincerely apologize for the negative experience you had, and we genuinely hope that you will give us another opportunity to regain your trust.

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quit & clean
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 29, 2023
Hi Karen,It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay. We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

2/10 Terrible

Aimee

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
After staying for a week, I extended my stay by one day. They insisted on ANOTHER $50 deposit. I refused and canceled the reservation at the property one hour after the allowed check-in time. They reported me as a "no show" and kept the $70 for the night anyway. FYI, this property is NOT worth $70! If I hadn't been in a bind, I never would've paid over $40.
Stayed 1 night in Nov 2023
Response from Kenny on Nov 28, 2023
We Notice you have stayed few days with everyday booking with different OTA. every check in hotel require incidental deposit. even we refunded past stayed it all depends bank credit card You will get credit back soon or few day later..

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on Nov 22, 2023
Hi Amanda,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Justin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for a good price
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on Nov 22, 2023
Hi Justin,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay and cheap.
Stayed 1 night in Nov 2023
Response from Manager on Nov 5, 2023
Hello David,Thank you for choosing to stay with us and for your positive feedback! We're delighted to hear that you enjoyed your stay and appreciated our affordable rates. We hope to have the pleasure of welcoming you back in the future for another great experience.

10/10 Excellent

Chandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and pleasant.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 17, 2023
Hi Chandra, It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

10/10 Excellent

BRYAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and service was great. The free breakfast was way better than i thought it would be.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 17, 2023
Hi Bryan, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, including the room and the breakfast.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

8/10 Good

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
This is definitely lubbocks best value. Rooms were big staff was friendly and helpful. Its just an older property. It looks like they are trying to update things
Stayed 3 nights in Oct 2023
Response from Guest Relations Management on Oct 17, 2023
Hi Terrence, Thank you very much for taking the time for feedback.We are delighted to hear that you loved the majority of your time. We are glad that you found the hotel to be of good value and that the staff provided you with great service.We appreciate your rating and feedback. It will assist us in determining our strengths and weaknesses in ensuring that our guests feel welcomed and satisfied with their stay. We are pleased to have contributed to your travel convenience.We appreciate you taking the time to review our hotel and look forward to your future visit.

8/10 Good

Zakary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located and clean.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 17, 2023
Hi Zakary, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed most aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Quite with low traffic in the area. Staff was friendly.
Stayed 5 nights in Sep 2023
Response from Guest Relations Management on Oct 11, 2023
Hi Harry, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated most aspects of your stay, especially the friendly service of the staff.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Relations Management on Oct 5, 2023
Hi Rebecca, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay. We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

6/10 Okay

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Guest Relations Management on Oct 5, 2023
Hi Brian, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

4/10 Poor

Virginia

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest Relations Management on Oct 5, 2023
Hi Virginia, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

2/10 Terrible

Clarence

Stayed 1 night in Sep 2023
Response from Manager on Oct 22, 2023
Hello Clarence,We're sorry to hear that you had a disappointing experience at our hotel. Please let us know specific details about what went wrong so that we can address it accordingly.

4/10 Poor

Lauren, San Antonio

Disliked: Cleanliness, amenities
Was a bed for the weekend, smelled like sweaty socks
Stayed 2 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello Lauren,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our bed. We hope you'll return to see how we continue to improve our service and hospitality.

6/10 Okay

Jason

Disliked: Property conditions & facilities
It's alright for a cheap place to stay. They need to upgrade some stuff. A/C workred, so that was good. It was in in the 100's.
Stayed 4 nights in Sep 2023
Response from Guest Relations Management on Sep 12, 2023
Dear Jason, We value the time you took to share your impressions of your stay at our hotel.We are glad that the hotel was able to provide you with what you needed.Thank you for your feedback on the hotel needing some upgrades. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review.

2/10 Terrible

Corey

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Floor was extremely dirty, stains on sheets
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 11, 2023
Dear Corey, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We apologize for the dirty sheets. We would like to assure you that we take cleanliness very seriously, and we have taken steps to address the issues that have led to your negative experience. This concern will be dealt with by our housekeeping staff.We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Relations Management on Sep 6, 2023
Dear Edward, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Guest Relations Management on Aug 29, 2023
Dear Doug, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable rating.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 Okay

Melanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is not what it once was. The mattress was comfy but the sheets had something funky on them. So didn’t sleep with covers at all. Bathtub looked dirty could’ve been stained. Cable was awesome, that’s all. Used to be great. No more.
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Melanie,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excellent

Leslie

Stayed 14 nights in Aug 2023
Response from Guest Relations Management on Sep 15, 2023
Hi Leslie, It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

2/10 Terrible

Lee

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was closed. Property is gross gross gross.
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Aug 22, 2023
Dear Lee, We are sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and we apologize for any inconvenience you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance and cleanliness are our top priorities. We are very sorry that the pool was not in good condition. We would like to assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. Rest assured that our maintenance team will address this issue.These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

6/10 Okay

Tomasz

Traveled with pets, Traveled with family
Liked: Cleanliness
This is a basic motel with aging infrastructure. Most importantly the room was clean and bed comfortable. We didn’t see questionable clientele such as in Red Roof nearby, so okay for families. Value for the price is average to low. Aged conditions throughout, limited and poorly replenished breakfast.
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hello Tomasz,Thank you for your review and comments regarding our bed and comments about our breakfast. Please do come see us again.

2/10 Terrible

BOUNCE

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t stay again need a refund
Bugs were all over room walls were dirt shower was dirty floors were sticky A/C didn’t work
Stayed 2 nights in Aug 2023
Response from Guest Relations Management on Aug 31, 2023
Dear Bounce, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered during your stay, especially the presence of bugs, the dirty floors, and the not working air conditioner.We would like to assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are clean and in good working condition. Please know that your voice is of tremendous importance to us and we are confronting all these issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

10/10 Excellent

LINDA, Palm Coast

Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello LINDA,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip..
Honestly the only problem we had was are key card every time we left the room for more then a few hours it stoped working and would have to get a new card and the ac would turn on and off it was pretty annoying because we stayed for 3 nights….
Stayed 3 nights in Aug 2023
Response from Guest Relations Management on Aug 10, 2023
Dear Valued Guest, We are sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and we apologize for any inconvenience you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance and comfort are our top priorities. We assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. We are very sorry regarding the issue with the keycard. Our technical and maintenance team has been informed about this issue.These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one key worked and the tv didn’t work at all. The phone cord kept falling off the pool wasn’t open overall worst experience
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Aug 7, 2023
Dear Valued Guest,We are sorry to hear about your disappointed stay.Each room should be thoroughly checked and cleaned before it is offered to a guest. Our hotel clearly didn't meet your expectations, and let us assure you, it doesn't meet ours either. Your comment has been passed on to the maintenance supervisor and our front office staff, and we shall use it to improve our services. We will be sure to double-check each room prior to occupancy.As for the pool, we apologize for the inconvenience of it being closed. We will verify the reason with the management and make sure that guests are informed before their reservation.Thank you for taking the time to write this comment. We strive to offer each guest a high level of comfort during their stay and you certainly weren't offered that. We sincerely apologize for this.I do hope you'll return and let us show you a far better experience.

2/10 Terrible

Esther

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again
We checked in approximately 10 pm on 7/29/2023. The front doors were locked & we waited a couple of minutes. The young girl had taken a restroom break. We received room #178. When we went to the room, the room was extremely hot. Texas has been having 100+ degree weather. It would have taken well over an hour for the room to get cool. I walked into the bathroom and there was a roach on the floor! We immediately went back to the front desk clerk. She said all rooms do not have the AC on because it was their slow season. She apologized for the roach. Needless to say, we did not stay & had to go find another place for the night. We drove from Littleton, CO and were very tired.
Stayed 1 night in Jul 2023
Response from Guest Relations Management on Jul 30, 2023
Dear Esther,Thank you for taking the time to provide your feedback. We are sorry to learn that during your most recent visit, you were not completely satisfied with us.Our main objective is to make you feel comfortable and welcome, so we are sorry to hear that this was not the impression we gave you. We regret to know of the presence of a cockroach in your room. We are also very sorry for the inconvenience of not having an AC in your room.These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. We are deeply sorry for the frustration that all of these problems have given you. Please know that your feedback is extremely valuable to us, and we are addressing the issues you raised to guarantee that no future guests have this experience. These issues are being investigated and addressed with the proper department. Your feedback is valuable to us as we strive to improve the guest experience at our hotel.I sincerely hope you would return and allow us to provide you with a far superior experience.

2/10 Terrible

carlos

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible staff and very rude
Stayed 1 night in Jul 2023
Response from Guest Relations Management on Jul 17, 2023
Dear Carlos, We are sorry to hear that your stay with us did not meet your expectations. We understand that your encounter with our staff was not positive and we are truly sorry. We have informed management about this. We will take steps to ensure that our staff is better equipped to handle any situations in the future and that they provide courteous and empathetic service to all our guests. We value your feedback and will use it as an opportunity to improve our service and prevent similar incidents from occurring in the future. We hope that you will give us another chance to provide you with the excellent service that you deserve on your next visit. Once again, we sincerely apologize for the inconvenience you experienced, and thank you for bringing this to our attention.

4/10 Poor

Candice Charlene

Disliked: Property conditions & facilities
The air does not get Kool the shower head had no pressure and the people in the back stay up late .... I really wish I could had gotten another room but I had work in the morning
Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hello Candice Charlene,We appreciate the comments, especially with regards to your opinion of our shower and comments about our room. We appreciate you taking the time to share your experience.

10/10 Excellent

jeffery D

Stayed 1 night in Jun 2023
Response from Guest Relations Management on Jul 4, 2023
Dear Jeffrey, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

4/10 Poor

Rodney

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property looks clean but was disappointed that trash was not emptied and the was strong with smoke, the room is supposed to be a non smoking room. Always have easy parking and I feel safe.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 13, 2023
Dear Rodney,What you have detailed regarding cleanliness is certainly not reflective of the spirit of service and value that we pride ourselves on. Please accept our sincere apology for our shortcomings and know we will give our rooms and property the care they deserve. We will also make sure that our housekeeping efforts improve moving forward. Thank you.